SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Apply lost, discrepant and damaged cargo procedures

SAQA US ID	UNIT STANDARD TITLE
11399	Apply lost, discrepant and damaged cargo procedures
ORIGINATOR
SGB Procurement, Logistics and Supply Chain Mngt
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 03 - Business, Commerce and Management Studies			Procurement
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 4	NQF Level 04	3
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2005-09-13	2007-11-28	SAQA 0160/05
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2008-11-28		2011-11-28

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard is replaced by:

US ID	Unit Standard Title	Pre-2009 NQF Level	NQF Level	Credits	Replacement Status
252419	Comply with procedures in respect of lost, discrepant and damaged cargo	Level 3	NQF Level 03	3

PURPOSE OF THE UNIT STANDARD

This Unit Standard is intended for people who are, or who wish to be involved in the processes and procedures required in respect of cargo claims.
Individuals who are credited with this Unit Standard will be able to, on discovery of loss, discrepancy or damage to cargo, organise mitigating action and initiate and finalise claims.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

It is assumed that learners accessing this unit standard will be competent in
Unit Standards entitled:

"Interpret and Apply Information Contained in INCOTERMS"
AND

"Apply Airfreight Procedures to Imports and Exports"
OR

"Evaluate and Select Sea freight Carriers and Agents"
OR

"Pack, Mark, Document and Handle Export non-Hazardous Cargo by Air".

UNIT STANDARD RANGE

The specific outcomes as reflected in this unit standard are performed in a structured work context with minimal supervision that allows for learners to operate under self-direction and take full responsibility for all expected outcomes.
Learners are expected to have access to the relevant regulations, guidelines etc. Learners, in performing the specific outcomes at the level expressed in this unit standard, are expected to generate a range of responses, a limited number of which are innovative, to well defined but often previously un-encountered problems. Performance must be guided at all times by organisational processes, policies, procedures and systems, and accepted industry practice.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Organise action to mitigate against further loss or damage

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

The following assessment criteria should be applied in an integrated way to assess the Specific outcomes listed above:

1. Appropriate action for the mitigation of further loss, discrepancy or damage must be identified and taken for five items/goods lost, damaged or for which there is a discrepancy
2. The relevant parties who must be informed and against whom claims must be lodged must be informed in the above-mentioned cases
3. Appropriate action, within Carrier's time bar limitations, must be taken for ten lost, damaged or discrepant goods
4. Enquiries to establish the possible whereabouts of missing cargo must be made and recovery arrangements for located goods must be effected in the case of six goods/items
5. Records must be kept to enable litigation to be taken in the case of six lost, damaged and/or discrepant goods

The assessment of learners against this standard should meet the requirements of established assessment principles.

Assessment methods and assessment tools must be selected and developed appropriately for the purpose and context of the assessment. For example, the written method could be used to assess essential embedded knowledge, using an in-basket exercise as the assessment tool. Observation of an on-job demonstration could be used to measure practical competence. These methods and tools should include an appropriate combination of assessment methods i.e.,

1. Written tests/case studies/assignments/projects
2. Computer simulations
3. Oral assessment methods (e.g. presentations)
4. In-situ (on the job) observations or simulation
5. Portfolios of Evidence

Assessment should be in the form formative and summative assessments. The evidence generated from the integrated assessments must provide the assessor with sufficient, reliable and valid proof of competence.

The assessment should ensure that all the specific outcomes and essential embedded knowledge components are assessed, with evidence of the specified critical cross-field outcomes being found both in the demonstration of competence and in the essential embedded knowledge.

The specific outcomes and essential embedded knowledge components must be assessed in relation to each other. If a learner is able to explain the essential embedded knowledge but is unable to perform the specific outcomes, he/she should not be assessed as competent.

Similarly, if a learner is able to perform the specific outcomes but is unable to explain or justify the performance in terms of the essential embedded knowledge, he/she should also not be assessed as competent.

SPECIFIC OUTCOME 2

Endorse documentation for the purpose of preserving rights of claim

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

SPECIFIC OUTCOME 3

Advise cargo receivers of actions, which they are required to take

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

SPECIFIC OUTCOME 4

Initiate and finalise claim action.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

SPECIFIC OUTCOME 5

Maintain appropriate records.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
2. Any institution offering learning that will enable achievement of this unit standard must be accredited by the relevant ETQA.
3. Moderation of assessment will be done by the relevant ETQA, or by an ETQA that has a Memorandum of Understanding with the relevant ETQA.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

1. Claims documentation - Pro-forma and priced claims, and repudiations
2. Carrier time bars
3. Role of the insurance surveyor
4. Documentation including: discrepant and damaged cargo reports, transport documents and consignment notes, and indemnity documents.
5. Terminology
6. Action to be taken on receipt of goods.
7. Claims records
8. Role of the forwarder

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Identify and solve problems in which responses display that responsible decisions, using critical thinking, have been made,
! Identify and apply the knowledge of Lost, Discrepant and Damaged Cargo Procedures in arriving at workable solutions within a freight forwarding operation.

UNIT STANDARD CCFO WORKING

Work effectively with others as a member of a team, group, organisation or community,
Appreciate that:

* since the Forwarding Industry is practised in an international environment at the micro, meso and macro levels, it operates in systems which are reliant on others and which address the processing of data,
* the processing systems approach, as well as the productivity orientation of Forwarding companies, demands high levels of teamwork and the understanding, reaction and maintenance of team coherence and co- operation,
* the level of competency is largely dependent on the individual`s ability and capacity to operate effectively with peers, supervisors, internal and external customers.

UNIT STANDARD CCFO ORGANISING

Organise and manage oneself and one`s activities responsibly and effectively,
! Prioritise and blend daily activities in such a way as to enable the working process to run effectively and efficiently.

UNIT STANDARD CCFO COLLECTING

Collect, analyse, organise and critically evaluate information,
! Apply a knowledge and comprehension of the principles, processes and procedures used in this Unit Standard in the Freight Forwarding, Cargo Handling, and Carrier environments.
! Collect, organise and analyse information received to arrive at rational decisions with regard to loss, discrepancy or damage of cargo, in order to mitigate against further loss and initiate and finalise claims.

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively using visual, mathematical, and/or language skills in the modes of written and/or oral presentation,
! Identify from written material and verbal interaction the specific requirements and needs of the existing and potential clients, communicate the resulting outcome of each selection decision to the affected parties by written and oral persuasion.
! Solve problems in which responses display that responsible decisions, using capacity to operate effectively with peers, supervisors, internal and external customers.

UNIT STANDARD NOTES

This unit standard has been replaced by unit standard 252419, which is "Comply with procedures in respect of lost, discrepant and damaged cargo", Level 3, 3 credits.

Specified requirements include legal, industry and workplace specific requirements and are contained in the documents cited in the Essential Embedded Knowledge section above. These can be located as follows:

INDUSTRY
! All documentation and applicable local and international regulations cited above in the Essential Embedded Knowledge section are available in organisations and/or from the Forwarding and Clearing Chamber
! A glossary of terms about the terminology issued by the Forwarding and Clearing Chamber
SITE SPECIFIC
! The employer`s policies, procedures and systems.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	22442	National Certificate: Freight Forwarding	Level 3	NQF Level 03	Passed the End Date - Status was "Reregistered"	2008-09-13	TETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	Aldabri 106 Institute for Quality Pty Ltd