SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Describe enterprise systems management and its role in IT systems support 
SAQA US ID UNIT STANDARD TITLE
114056  Describe enterprise systems management and its role in IT systems support 
ORIGINATOR
SGB Information Systems and Technology 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  3 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended:
  • To provide fundamental knowledge of the areas covered
  • For those working in, or entering the workplace in the area of Systems Support

    People credited with this unit standard are able to:
  • Describe Enterprise Systems Management components
  • Explain the purpose of Enterprise Systems Management in systems support and how wrong installation of hardware or network components can affect this.

    The performance of all elements is to a standard that allows for further learning in this area. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit is based on a person having prior knowledge and skills to:
  • Understand the infrastructure of typical IT systems, including Local area networked PC`s or desktop workstations. 
    		•

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Describe Enterprise Systems Management components. 
    OUTCOME RANGE 
    Including but not limited to:
  • Configuration management
  • Network management
  • Operating system management
  • Security management
  • Application management 
    		•

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The demonstration identifies typical systems management components. 
    ASSESSMENT CRITERION RANGE 
    As for this specific outcome, identifying at least two components.
     

    ASSESSMENT CRITERION 2 
    2. The demonstration describes each systems management component identified. 

    SPECIFIC OUTCOME 2 
    Explain the purpose of Systems Management in systems support. 
    OUTCOME NOTES 
    Explain the purpose of Systems Management in systems support and how wrong installation of hardware or network components can affect this. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The explanation identifies the currently known purpose(s) of systems management. 
    ASSESSMENT CRITERION RANGE 
    At least but not limited to:
  • Faulty network components.
  • Faulty operating system components.
     
    		•

    ASSESSMENT CRITERION 2 
    2. The explanation identifies the future purpose(s) of systems management. 
    ASSESSMENT CRITERION RANGE 
    At least but not limited to:
    Faulty application components, faulty other components interfacing with systems support alert generating components.
     

    ASSESSMENT CRITERION 3 
    3. The explanation demonstrates how wrong installation of hardware or network components can affect systems management. 
    ASSESSMENT CRITERION RANGE 
    At least but not limited to:
    Wrong installation/configuration of alert generator, hardware not manufactured with alert interface.
     

    ASSESSMENT CRITERION 4 
    4. The explanation described potential configuration parameters of the client component of systems management software. 
    ASSESSMENT CRITERION RANGE 
    At least but not limited to:
    Threshold, hart beat rate.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programs of education and training assessed against unit standards.

    Moderation Process:
    Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    1. Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.

    2. Performance of all elements complies with the laws of South Africa, especially with regard to copyright, privacy, health and safety, and consumer rights.

    3. All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements. 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by recognising that problem solving contexts do not exists in isolation. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Contribute to his/her full personal development and the social and economic development of the society at large by being aware of the importance of: reflecting on and exploring a variety of strategies to learn more effectively, exploring education and career opportunities and developing entrepreneurial opportunities. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Supplementary information:

    1. Where not specified otherwise, all options in the range statement must be covered to confirm that a learner is competent in the specific outcome.

    Sub-Sub-Field (Domain):

    Hardware, Infrastructure Maintenance and Support. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48573   National Certificate: Information Technology: Systems Support  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MICTS 
    Elective  49627   Further Education and Training Certificate: e Records Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30   


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Acorser Corporate & Business Consulting t/a Acorser Academy 
    2. Affirmations Training 
    3. Africa Learn (Pty) Ltd 
    4. Afrika Tikkun NCC 
    5. All Nation Group Five Trading and Projects 
    6. Amadi Institute of Management And Technology (Pty) Ltd 
    7. Amilak Training Center 
    8. Angie Technologies 
    9. Answer The Call Skills and Entrepreneurship 
    10. ATTI IT SOLUTIONS (Bloemfontei 
    11. ATTI Nelspruit Pty Ltd 
    12. Atvance Institute (Pty) Ltd 
    13. Balefile Trading and Services 
    14. BEE Clinic Pty Ltd 
    15. Bells Technical College 
    16. Brainwave Projects 1430 cc 
    17. Careers IT 
    18. Columbus Consulting Pty Ltd 
    19. CTU Training Solutions 
    20. CYBAX SYSTEMS 
    21. Delight Computer Training 
    22. EAST LONDON MANAGEMENT INSTITUTE 
    23. Ekasi IT Solutions Centre 
    24. Elchees Software Solutions 
    25. Epitome Villa (Pty)Ltd 
    26. EYETHU NATIONAL COMPUTER COLLEGE PTY LTD 
    27. Facilitation Development (PTY) LTD 
    28. Finweb Business Consultancy 
    29. Foster-Melliar (Pty) Ltd 
    30. Fourways Private College 
    31. Genii Institute PTY LTD 
    32. Global Institute for Capacity 
    33. Gurandbuilt Management Development 
    34. HILLCROSS BUSINESS SCHOOL (PTY 
    35. Hlanganani ICT (Pty) Ltd 
    36. Ikusasa Technology Solutions 
    37. Ikusasalethu Youth Development Project NPC 
    38. Information Technology Resource Centre 
    39. IT Academy 
    40. Jeppe College of Commerce and 
    41. K Boneng Consulting Services P 
    42. KT Mobile Services 
    43. LETAGO DEVELOPMENT CONSULTING 
    44. MBOWA COLLEGE PTY LTD 
    45. Metanoia Ratings PTY LTD 
    46. MMELA VILLAGE TECHNOLOGIES (PT 
    47. MND Training and Projects 
    48. Mogapi Education Group (Pty) Ltd 
    49. Moving Ahead Development Agenc 
    50. Mufuka Business and Technical 
    51. Natfin Holdings Pty Ltd 
    52. NCC - Vereeniging 
    53. Nolwazi Stem Education for The 
    54. Ntandokazi Holdings Pty Ltd 
    55. Nyathela Business College 
    56. On the Ball College Pty ltd 
    57. OPELONG BUSINESS INSTITUTE (PT 
    58. Paramixed Pty Ltd 
    59. Polokwane Technology Institute (Pty) Ltd 
    60. Pretoria Technical College 
    61. Progressive School of Business 
    62. Prophesy Training College (Pty) Ltd 
    63. QUALITATIVE INNOVATIVE SOLUTIONS 
    64. QUARPHIX (PTY) LTD 
    65. Richfield Graduate Institute of Technology Pty Ltd 
    66. Rostec Technical FET College (Pty) Ltd 
    67. Silulo Ulutho Technologies 
    68. SIYAFUNDA COMMUNITY TECHNOLOGY CENTRE NPC 
    69. Spears Business and Life Couch Consulting (Pty) Ltd 
    70. Spina Consultancy 
    71. SUCCESS BUILDERS INTERNATIONAL CC 
    72. SUPREME ICT CONSULTANTS 
    73. Tech-Com Solutions cc 
    74. Techtisa (pty) Ltd 
    75. Terry Computer Services cc 
    76. Think Tank T2 (Pty) Ltd 
    77. Titan Trade Technologies 
    78. Tlou Foundation College 
    79. TORQUE TECHNICAL COMPUTER TRAINING PTY LTD 
    80. TSP COLLEGE 
    81. Ukwazi Academy and Corporate S 
    82. Umbusi Consulting Services 
    83. Varsity Institute of Science & Technology (Pty)Ltd 
    84. Visionary Skill Academy 
    85. VSS College (Pty) LTD 
    86. Vukani Solutions 
    87. VUTHLARI MARKETING CONSULTING 
    88. Wellinkwise Pty Ltd 
    89. Whitestone College 
    90. Woosh Consultants (Pty) Ltd 
    91. WORK SKILLS RESOURCES CC 
    92. Working Solution International 
    93. Xylo Trading 12 (Pty) Ltd 
    94. YITRO INNOVATIONS 
    95. ZA WIT (PTY) LTD 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.