SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Maintain and repair facsimile (fax) machines 
SAQA US ID UNIT STANDARD TITLE
114067  Maintain and repair facsimile (fax) machines 
ORIGINATOR
SGB Information Systems and Technology 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  3 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who need to maintain and repair facsimiles:
  • As fundamental knowledge of the areas covered,
  • For those working in, or entering the workplace in Hardware and Infrastructure Maintenance and Support,
  • As additional knowledge for those wanting to understand the areas covered.

    People credited with this unit standard are able to:
  • Maintain facsimiles;
  • Identify problems with facsimiles; and
  • Resolve problems with facsimiles.
    The performance of all outcomes is to a level that allows for further learning in this area. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit standard is calculated assuming a person has the prior knowledge and skills to:
  • Carry out soldering and de-soldering procedures in the electronics service industry,
  • Demonstrate knowledge of basic electronic systems,
  • Apply systematic fault finding methodology in servicing electronic products,
  • Describe and apply telecommunications technology, and
  • Describe and install facsimiles 
    		•

    UNIT STANDARD RANGE 
    Desktop style facsimile. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Maintain facsimiles. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. A maintenance plan is agreed with the customer that meets manufacturer`s and organisation`s specifications. 
    ASSESSMENT CRITERION RANGE 
    Frequency, log book maintenance, cost, etc.
     

    ASSESSMENT CRITERION 2 
    2. Maintenance procedures are carried out in accordance with manufacturer`s and organisation`s specifications. 

    ASSESSMENT CRITERION 3 
    3. The maintenance includes an analysis of the customer logbook to identify incidents that have affected the performance of the facsimile. 

    ASSESSMENT CRITERION 4 
    4. The maintenance includes the inspection and replacement of high frequency service items according to manufacturer`s specifications. 

    ASSESSMENT CRITERION 5 
    5. The maintenance includes a review of the condition and performance of the facsimile in accordance with manufacturers specifications. 

    ASSESSMENT CRITERION 6 
    6. The maintenance details are recorded according to manufacturer`s, customer`s and organisation`s policies and procedures. 

    SPECIFIC OUTCOME 2 
    Identify problems with facsimiles. 
    OUTCOME RANGE 
    Problem types - scan, print, paper-feed, transmitting and receiving. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Problems are identified, explained and described within agreed timeframe. 

    ASSESSMENT CRITERION 2 
    2. The identification ensures that the cause(s) of the problem(s) are established without trial and error process. 

    ASSESSMENT CRITERION 3 
    3. Problems are logged/recorded according to organisational requirements. 

    SPECIFIC OUTCOME 3 
    Resolve problems with facsimiles. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The resolution ensures that the problem is diagnosed using an industry recommended procedure. 

    ASSESSMENT CRITERION 2 
    2. The resolution may require a diagnostic tool to be used to diagnose the problems. 

    ASSESSMENT CRITERION 3 
    3. The resolution includes descriptions of the solutions to the problems that are justified by diagnostic evidence. 

    ASSESSMENT CRITERION 4 
    4. The problem causes and resolution are documented according to industry recommended practice and organisational requirements. 

    ASSESSMENT CRITERION 5 
    5. The facsimiles are returned to service free of problem symptoms. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programmes of education and training assessed against unit standards.
  • An assessor, accredited by the relevant ETQA, will assess the learner`s competency.
  • Assessment procedures will be supplied by the ETQA in alignment with NSB requirements.
  • All assessment activities must be fair, so that all candidates have equal opportunities. Activities must be free of gender, ethnic or other bias.
  • Assessment procedures, activities and tools must be transparent, affordable and support development within the field, sub-field and NQF.
  • Questions and answers to determine theoretical knowledge are expected.
  • Examination of an assessment portfolio.
  • Reporting skills are demonstrated by effective communication, using verbal (language) and/or writing skills.
  • Direct observation in simulated or actual work conditions.

    Moderation Process
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.
  • Moderation procedures, activities and tools must be transparent, affordable and support development within the field, sub-field and NQF. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Familiar with Own Organisation`s Products and Services. The products and/or services supplied to customers by own organisation. E.g.: Maintenance of infrastructure, maintenance of applications, products, services.
  • Familiar with Customer Service Techniques. Techniques for ensuring that full account is taken of customers` real and stated needs in the delivery of products and services. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which response displays that responsible decisions, using critical and creative thinking, have been made by resolving problems with the relevant technology and components. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly and effectively by planning the maintenance of the relevant technology and components. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information relevant to the maintenance and repair of the relevant technology and components. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively by using mathematical and/or language skills in the modes of oral and/or written presentations by keeping records. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    1. Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.

    2. Performance of all elements is to be completed within the normal range of time that would be expected in a professional environment, e.g. in a commercial or government organisation.

    3. Performance of all elements is to be within the normal range of cost, or cost estimate, that would be expected in a commercial environment.

    4. Performance of all elements complies with the laws of South Africa, especially with regard to copyright, privacy, health and safety, and human rights. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  48573   National Certificate: Information Technology: Systems Support  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MICTS 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Acorser Corporate & Business Consulting t/a Acorser Academy 
    2. Affirmations Training 
    3. Africa Learn (Pty) Ltd 
    4. Afrika Tikkun NCC 
    5. All Nation Group Five Trading and Projects 
    6. Amadi Institute of Management And Technology (Pty) Ltd 
    7. Amilak Training Center 
    8. Angie Technologies 
    9. Answer The Call Skills and Entrepreneurship 
    10. ATTI (Advanced Technonogy Training Institute) 
    11. ATTI IT SOLUTIONS (Bloemfontei 
    12. ATTI Nelspruit Pty Ltd 
    13. Atvance Institute (Pty) Ltd 
    14. Balefile Trading and Services 
    15. BEE Clinic Pty Ltd 
    16. Bells Technical College 
    17. Brainwave Projects 1430 cc 
    18. Careers IT 
    19. Columbus Consulting Pty Ltd 
    20. CYBAX SYSTEMS 
    21. CYBER-CITY IT SOLUTIONS 
    22. Delight Computer Training 
    23. EAST LONDON MANAGEMENT INSTITUTE 
    24. Ekasi IT Solutions Centre 
    25. Elchees Software Solutions 
    26. Epitome Villa (Pty)Ltd 
    27. EYETHU NATIONAL COMPUTER COLLEGE PTY LTD 
    28. Facilitation Development (PTY) LTD 
    29. Finweb Business Consultancy 
    30. Foster-Melliar (Pty) Ltd 
    31. Fourways Private College 
    32. Genii Institute PTY LTD 
    33. Global Institute for Capacity 
    34. Growth Management Consulting cc 
    35. Gurandbuilt Management Development 
    36. HILLCROSS BUSINESS SCHOOL (PTY 
    37. Hlanganani ICT (Pty) Ltd 
    38. Ikusasa Technology Solutions 
    39. Ikusasalethu Youth Development Project NPC 
    40. iLearn Corporate Services PTY LTD 
    41. Information Technology Resource Centre 
    42. IT Academy 
    43. Jeppe College of Commerce and 
    44. K Boneng Consulting Services P 
    45. KT Mobile Services 
    46. Learnfast Training Solutions ( 
    47. LETAGO DEVELOPMENT CONSULTING 
    48. MBOWA COLLEGE PTY LTD 
    49. Metanoia Ratings PTY LTD 
    50. MMELA VILLAGE TECHNOLOGIES (PT 
    51. MND Training and Projects 
    52. Mogapi Education Group (Pty) Ltd 
    53. Moving Ahead Development Agenc 
    54. Mufuka Business and Technical 
    55. Natfin Holdings Pty Ltd 
    56. NCC - Vereeniging 
    57. Nolwazi Stem Education for The 
    58. Ntandokazi Holdings Pty Ltd 
    59. Nyathela Business College 
    60. On the Ball College Pty ltd 
    61. OPELONG BUSINESS INSTITUTE (PT 
    62. Paramixed Pty Ltd 
    63. Polokwane Technology Institute (Pty) Ltd 
    64. Pretoria Technical College 
    65. Progressive School of Business 
    66. Prophesy Training College (Pty) Ltd 
    67. QUALITATIVE INNOVATIVE SOLUTIONS 
    68. QUARPHIX (PTY) LTD 
    69. Richfield Graduate Institute of Technology Pty Ltd 
    70. Rostec Technical FET College (Pty) Ltd 
    71. Silulo Ulutho Technologies 
    72. SIYAFUNDA COMMUNITY TECHNOLOGY CENTRE NPC 
    73. Spears Business and Life Couch Consulting (Pty) Ltd 
    74. Spina Consultancy 
    75. SUCCESS BUILDERS INTERNATIONAL CC 
    76. SUPREME ICT CONSULTANTS 
    77. Tech-Com Solutions cc 
    78. Techtisa (pty) Ltd 
    79. Terry Computer Services cc 
    80. THE SKILLS DEVELOPMENT CORPORA 
    81. Think Tank T2 (Pty) Ltd 
    82. Tinotel Communications 
    83. Titan Trade Technologies 
    84. Tlou Foundation College 
    85. TORQUE TECHNICAL COMPUTER TRAINING PTY LTD 
    86. Tshwane College of Commerce an 
    87. TSP COLLEGE 
    88. Ukwazi Academy and Corporate S 
    89. Umbusi Consulting Services 
    90. Varsity Institute of Science & Technology (Pty)Ltd 
    91. Visionary Skill Academy 
    92. VSS College (Pty) LTD 
    93. Vukani Solutions 
    94. VUTHLARI MARKETING CONSULTING 
    95. Wellinkwise Pty Ltd 
    96. Whitestone College 
    97. Woosh Consultants (Pty) Ltd 
    98. WORK SKILLS RESOURCES CC 
    99. Working Solution International 
    100. Xylo Trading 12 (Pty) Ltd 
    101. YITRO INNOVATIONS 
    102. Youth Media Movement 
    103. ZA WIT (PTY) LTD 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.