SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Maintain and repair facsimile (fax) machines 
SAQA US ID UNIT STANDARD TITLE
114067  Maintain and repair facsimile (fax) machines 
ORIGINATOR
SGB Information Systems and Technology 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  3 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who need to maintain and repair facsimiles:
  • As fundamental knowledge of the areas covered,
  • For those working in, or entering the workplace in Hardware and Infrastructure Maintenance and Support,
  • As additional knowledge for those wanting to understand the areas covered.

    People credited with this unit standard are able to:
  • Maintain facsimiles;
  • Identify problems with facsimiles; and
  • Resolve problems with facsimiles.
    The performance of all outcomes is to a level that allows for further learning in this area. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit standard is calculated assuming a person has the prior knowledge and skills to:
  • Carry out soldering and de-soldering procedures in the electronics service industry,
  • Demonstrate knowledge of basic electronic systems,
  • Apply systematic fault finding methodology in servicing electronic products,
  • Describe and apply telecommunications technology, and
  • Describe and install facsimiles 
    		•

    UNIT STANDARD RANGE 
    Desktop style facsimile. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Maintain facsimiles. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. A maintenance plan is agreed with the customer that meets manufacturer`s and organisation`s specifications. 
    ASSESSMENT CRITERION RANGE 
    Frequency, log book maintenance, cost, etc.
     

    ASSESSMENT CRITERION 2 
    2. Maintenance procedures are carried out in accordance with manufacturer`s and organisation`s specifications. 

    ASSESSMENT CRITERION 3 
    3. The maintenance includes an analysis of the customer logbook to identify incidents that have affected the performance of the facsimile. 

    ASSESSMENT CRITERION 4 
    4. The maintenance includes the inspection and replacement of high frequency service items according to manufacturer`s specifications. 

    ASSESSMENT CRITERION 5 
    5. The maintenance includes a review of the condition and performance of the facsimile in accordance with manufacturers specifications. 

    ASSESSMENT CRITERION 6 
    6. The maintenance details are recorded according to manufacturer`s, customer`s and organisation`s policies and procedures. 

    SPECIFIC OUTCOME 2 
    Identify problems with facsimiles. 
    OUTCOME RANGE 
    Problem types - scan, print, paper-feed, transmitting and receiving. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Problems are identified, explained and described within agreed timeframe. 

    ASSESSMENT CRITERION 2 
    2. The identification ensures that the cause(s) of the problem(s) are established without trial and error process. 

    ASSESSMENT CRITERION 3 
    3. Problems are logged/recorded according to organisational requirements. 

    SPECIFIC OUTCOME 3 
    Resolve problems with facsimiles. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The resolution ensures that the problem is diagnosed using an industry recommended procedure. 

    ASSESSMENT CRITERION 2 
    2. The resolution may require a diagnostic tool to be used to diagnose the problems. 

    ASSESSMENT CRITERION 3 
    3. The resolution includes descriptions of the solutions to the problems that are justified by diagnostic evidence. 

    ASSESSMENT CRITERION 4 
    4. The problem causes and resolution are documented according to industry recommended practice and organisational requirements. 

    ASSESSMENT CRITERION 5 
    5. The facsimiles are returned to service free of problem symptoms. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programmes of education and training assessed against unit standards.
  • An assessor, accredited by the relevant ETQA, will assess the learner`s competency.
  • Assessment procedures will be supplied by the ETQA in alignment with NSB requirements.
  • All assessment activities must be fair, so that all candidates have equal opportunities. Activities must be free of gender, ethnic or other bias.
  • Assessment procedures, activities and tools must be transparent, affordable and support development within the field, sub-field and NQF.
  • Questions and answers to determine theoretical knowledge are expected.
  • Examination of an assessment portfolio.
  • Reporting skills are demonstrated by effective communication, using verbal (language) and/or writing skills.
  • Direct observation in simulated or actual work conditions.

    Moderation Process
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.
  • Moderation procedures, activities and tools must be transparent, affordable and support development within the field, sub-field and NQF. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Familiar with Own Organisation`s Products and Services. The products and/or services supplied to customers by own organisation. E.g.: Maintenance of infrastructure, maintenance of applications, products, services.
  • Familiar with Customer Service Techniques. Techniques for ensuring that full account is taken of customers` real and stated needs in the delivery of products and services. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which response displays that responsible decisions, using critical and creative thinking, have been made by resolving problems with the relevant technology and components. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly and effectively by planning the maintenance of the relevant technology and components. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information relevant to the maintenance and repair of the relevant technology and components. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively by using mathematical and/or language skills in the modes of oral and/or written presentations by keeping records. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    1. Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.

    2. Performance of all elements is to be completed within the normal range of time that would be expected in a professional environment, e.g. in a commercial or government organisation.

    3. Performance of all elements is to be within the normal range of cost, or cost estimate, that would be expected in a commercial environment.

    4. Performance of all elements complies with the laws of South Africa, especially with regard to copyright, privacy, health and safety, and human rights. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  48573   National Certificate: Information Technology: Systems Support  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MICTS 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A4 Consultancy Pty Ltd 
    2. Academy of Training and Allied Services Pty Ltd 
    3. Acorser Corporate & Business Consulting t/a Acorser Academy 
    4. Advanced Assessments and Train 
    5. Affirmations Training 
    6. Afrika Tikkun 
    7. All Nation Group Five Trading and Projects 
    8. Amadi Institute of Management And Technology (Pty) Ltd 
    9. Amilak Training Center 
    10. Angie Technologies 
    11. Answer The Call Skills ands En 
    12. APEXEA 
    13. ATTI (Advanced Technonogy Training Institute) 
    14. ATTI IT SOLUTIONS (Bloemfontei 
    15. ATTI Nelspruit Pty Ltd 
    16. Atvance Institute (Pty) Ltd 
    17. Balefile Trading and Services 
    18. Bavelile Consultants and Training Pty Ltd 
    19. BEE Clinic Pty Ltd 
    20. Bells Technical College 
    21. Blue Ora Pty Ltd 
    22. Brainwave Projects 1430 cc 
    23. BYTES PEOPLE SOLUTIONS (PTY) LTD 
    24. Careers IT 
    25. COLUMBUS TECHNOLOGIES PTY LTD 
    26. Comfortable Tech 
    27. CTU Training Solutions 
    28. CYBAX SYSTEMS 
    29. CYBER-CITY IT SOLUTIONS 
    30. Delight Computer Training 
    31. DYNAMIC DNA (PTY) LTD 
    32. Dynamic Dyvention Trading and 
    33. EAST LONDON MANAGEMENT INSTITUTE 
    34. Ekasi IT Solutions Centre 
    35. Elchees Software Solutions 
    36. Embroser Solutions Pty Ltd 
    37. Epitome Villa (Pty)Ltd 
    38. EYETHU NATIONAL COMPUTER COLLEGE PTY LTD 
    39. Facilitation Development (PTY) LTD 
    40. Falcon Business Institute (Pty) Ltd 
    41. Finweb Business Consultancy 
    42. Foster-Melliar (Pty) Ltd 
    43. Fourways Private College 
    44. Fullimput108 (Pty) Ltd 
    45. Genii Institute PTY LTD 
    46. Gijima Holdings (Pty) Ltd 
    47. Global Institute for Capacity 
    48. Growth Management Consulting cc 
    49. Gurandbuilt Management Development 
    50. HCLS HUMAN CAPITAL LEARNING SOLUTIONS 
    51. HILLCROSS BUSINESS SCHOOL (PTY 
    52. Hlanganani ICT (Pty) Ltd 
    53. Ikusasa Technology Solutions 
    54. Ikusasalethu Youth Development 
    55. iLearn Corporate Services PTY LTD 
    56. Information Technology Resource Centre 
    57. Ingomsotech Solutions and Trai 
    58. INSIGHTTECH COMMUNICATIONS Pty 
    59. Isivande Projects 
    60. ISOLVE BUSINESS SOLUTIONS PTY LTD 
    61. IT Academy 
    62. IT Labs Consulting 
    63. Ithemba IT Solution 
    64. Jeppe College of Commerce and 
    65. Jonda Learning Academy 
    66. K Boneng Consulting Services P 
    67. Kgolo Institute 
    68. KT Mobile Services 
    69. Learnfast Training Solutions ( 
    70. LETAGO DEVELOPMENT CONSULTING 
    71. LINKINGNOTES 
    72. MASITHUTHUKE HOLDINGS (PTY) LTD 
    73. MBOWA COLLEGE PTY LTD 
    74. Metanoia Ratings PTY LTD 
    75. MMELA VILLAGE TECHNOLOGIES (PT 
    76. MND Training and Projects 
    77. Mogapi Education Group 
    78. MOKALENG IT 
    79. Mothusi Management Consultants 
    80. Moving Ahead Development Agenc 
    81. Mufuka Business and Technical 
    82. Natfin Holdings Pty Ltd 
    83. NCC - Vereeniging 
    84. Netcampus (Pty) Ltd. 
    85. New Trend Computers cc 
    86. Nolwazi Stem Education for The 
    87. Ntandokazi Holdings Pty Ltd 
    88. Nyathela Business College 
    89. On the Ball College Pty ltd 
    90. OPELONG BUSINESS INSTITUTE (PT 
    91. Paramixed Pty Ltd 
    92. Petcon Capacity Building Solut 
    93. PLATINUM PEAK CONSULTING (PTY) LTD 
    94. Polokwane Technology Institute (Pty) Ltd 
    95. Pretoria Technical College 
    96. Progressive School of Business 
    97. Prophesy Training College (Pty) Ltd 
    98. PROSERV SA (PTY) LTD 
    99. QUALITATIVE INNOVATIVE SOLUTIONS 
    100. QUARPHIX (PTY) LTD 
    101. RAKGAKALA INSTITUTE OF EDUCATI 
    102. Rasinkhu Investment (Pty) Ltd 
    103. Revival Technologies and Academy 
    104. Richfield Graduate Institute of Technology Pty Ltd 
    105. Rostec Technical FET College (Pty) Ltd 
    106. SA College of Technology (PTY) 
    107. Silulo Ulutho Technologies 
    108. Siyafunda CTC 
    109. Sokwanya Trading (Pty) Ltd 
    110. South Africa Advanced Skills Institute(SAAI) 
    111. Spears Business and Life Couch Consulting (Pty) Ltd 
    112. Spina Consultancy 
    113. SUCCESS BUILDERS INTERNATIONAL CC 
    114. Supreme ICT Consultants 
    115. Synergy Transformation Solutio 
    116. Taal-Net Training Institute 
    117. Tau Ya Mariri Consulting 
    118. TBL Empowerment Hub 
    119. Tech-Com Solutions cc 
    120. Techtisa (pty) Ltd 
    121. Terry Computer Services cc 
    122. THE SKILLS DEVELOPMENT CORPORA 
    123. Think Tank T2 (Pty) Ltd 
    124. TIC-IT Telecoms 
    125. Tinotel Communications 
    126. TIPP ACADEMY (PTY) LTD 
    127. Titan Trade Technologies 
    128. Tlou Foundation College 
    129. TORQUE TECHNICAL COMPUTER TRAINING PTY LTD 
    130. Tshwane College of Commerce an 
    131. TSP COLLEGE 
    132. Ukwazi Academy and Corporate S 
    133. Umbusi Consulting Services 
    134. Varsity Institute of Science & Technology (Pty)Ltd 
    135. Vastratech Pty) Ltd 
    136. Visionary Skill Academy 
    137. Vodacom (Pty) Ltd 
    138. VSS College (Pty) LTD 
    139. VUTHLARI MARKETING CONSULTING 
    140. Wavelengths Technology Training Institute 
    141. Wellinkwise Pty Ltd 
    142. Whitestone College 
    143. Woosh Consultants (Pty) Ltd 
    144. WORK SKILLS RESOURCES CC 
    145. Working Solution International 
    146. Xylo Trading 12 (Pty) Ltd 
    147. YAB Business Solutions (Pty)Ltd 
    148. YITRO INNOVATIONS 
    149. Youth Media Movement 
    150. ZA WIT (PTY) LTD 
    151. ZJ Africa Learn 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.