SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Maintain and repair high-volume photocopier machines

SAQA US ID	UNIT STANDARD TITLE
114070	Maintain and repair high-volume photocopier machines
ORIGINATOR
SGB Information Systems and Technology
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences			Information Technology and Computer Sciences
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 5	Level TBA: Pre-2009 was L5	5
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2026-06-30		2029-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

This unit standard is intended for people who need to maintain and repair high-volume photocopiers:

As fundamental knowledge of the areas covered,

For those working in, or entering the workplace in Hardware and Infrastructure Maintenance and Support,

As additional knowledge for those wanting to understand the areas covered.

People credited with this unit standard are able to:

Maintain high-volume photocopiers;

Identify problems with high-volume photocopiers; and

Resolve problems with high-volume photocopiers.
The performance of all outcomes is to a level that allows for further learning in this area.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

The credit value of this unit standard is calculated assuming a person has the prior knowledge and skills to:

Describe and install photocopiers,

Maintain and repair photocopiers, and

Describe and install high-volume photocopiers

UNIT STANDARD RANGE

Includes photocopiers that are able to scan at speeds of up to 100 pages per minute.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Maintain high-volume photocopiers.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. A maintenance plan that meets manufacturer`s and organisation`s specifications is agreed with the customer.

ASSESSMENT CRITERION RANGE

Frequency, log book maintenance, cost, etc.

ASSESSMENT CRITERION 2

2. Maintenance procedures are carried out in accordance with manufacturer`s and organisation`s specifications.

ASSESSMENT CRITERION 3

3. Maintenance includes an analysis of the customer log book to identify incidents that have affected the performance of the photocopier.

ASSESSMENT CRITERION 4

4. Maintenance includes the inspection and replacement of high frequency service items according to manufacturer`s specifications.

ASSESSMENT CRITERION 5

5. Maintenance includes a review of the condition and performance of the photocopier in accordance with manufacturers specifications.

ASSESSMENT CRITERION 6

6. Maintenance details are recorded according to manufacturer`s, customer`s and organisation`s policies and procedures.

SPECIFIC OUTCOME 2

Identify problems with high-volume photocopiers.

OUTCOME RANGE

Problem types - scan, print, paper-feed, etc.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Problems are identified, explained and described within agreed timeframe.

ASSESSMENT CRITERION 2

2. The identification ensures that the cause(s) of the problem(s) are established without trial and error process.

ASSESSMENT CRITERION 3

3. Problems are logged/recorded according to organisational requirements.

SPECIFIC OUTCOME 3

Resolve problems with photocopiers.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. The resolution ensures that the problem is diagnosed using an industry recommended procedure.

ASSESSMENT CRITERION 2

2. The resolution may require a diagnostic tool to be used to diagnose the problems.

ASSESSMENT CRITERION 3

3. The resolution includes descriptions of the solutions to the problems that are justified by diagnostic evidence.

ASSESSMENT CRITERION 4

4. The problem causes and resolution are documented according to industry recommended practice and organisational requirements.

ASSESSMENT CRITERION 5

5. The photocopiers are returned to service free of problem symptoms.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programmes of education and training assessed against unit standards.

An assessor, accredited by the relevant ETQA, will assess the learner`s competency.

Assessment procedures will be supplied by the ETQA in alignment with NSB requirements.

All assessment activities must be fair, so that all candidates have equal opportunities. Activities must be free of gender, ethnic or other bias.

Assessment procedures, activities and tools must be transparent, affordable and support development within the field, sub-field and NQF.

Questions and answers to determine theoretical knowledge are expected.

Examination of an assessment portfolio.

Reporting skills are demonstrated by effective communication, using verbal (language) and/or writing skills.

Direct observation in simulated or actual work conditions.

Moderation Process

Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures

Moderation procedures, activities and tools must be transparent, affordable and support development within the field, sub-field and NQF.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Familiar with Own Organisation`s Products and Services. The products and/or services supplied to customers by own organisation. E.g.: Maintenance of infrastructure, maintenance of applications, products, services.

Familiar with Customer Service Techniques. Techniques for ensuring that full account is taken of customers` real and stated needs in the delivery of products and services.

UNIT STANDARD DEVELOPMENTAL OUTCOME

N/A

UNIT STANDARD LINKAGES

N/A

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Identify and solve problems in which response displays that responsible decisions, using critical and creative thinking, have been made by resolving problems with the relevant technology and components.

UNIT STANDARD CCFO ORGANISING

Organise and manage oneself and one`s activities responsibly and effectively by planning the maintenance of the relevant technology and components.

UNIT STANDARD CCFO COLLECTING

Collect, analyse, organise and critically evaluate information relevant to the maintenance and repair of the relevant technology and components.

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively by using mathematical and/or language skills in the modes of oral and/or written presentations by keeping records.

UNIT STANDARD ASSESSOR CRITERIA

N/A

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

UNIT STANDARD NOTES

1. Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.
2. Performance of all elements is to be completed within the normal range of time that would be expected in a professional environment, e.g. in a commercial or government organisation.
3. Performance of all elements is to be within the normal range of cost, or cost estimate, that would be expected in a commercial environment.
4. Performance of all elements complies with the laws of South Africa, especially with regard to copyright, privacy, health and safety, and human rights.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Elective	48573	National Certificate: Information Technology: Systems Support	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	MICTS

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	Affirmations Training
2.	Africa Learn (Pty) Ltd
3.	Afrika Tikkun NCC
4.	Amilak Training Center
5.	ATTI Nelspruit Pty Ltd
6.	Atvance Institute (Pty) Ltd
7.	Balefile Trading and Services
8.	BEE Clinic Pty Ltd
9.	Bells Technical College
10.	Brainwave Projects 1430 cc
11.	Careers IT
12.	Columbus Consulting Pty Ltd
13.	CTU Training Solutions
14.	Delight Computer Training
15.	EAST LONDON MANAGEMENT INSTITUTE
16.	Ekasi IT Solutions Centre
17.	Elchees Software Solutions
18.	Epitome Villa (Pty)Ltd
19.	EYETHU NATIONAL COMPUTER COLLEGE PTY LTD
20.	Facilitation Development (PTY) LTD
21.	Finweb Business Consultancy
22.	Foster-Melliar (Pty) Ltd
23.	Fourways Private College
24.	Global Institute for Capacity
25.	HILLCROSS BUSINESS SCHOOL (PTY
26.	Hlanganani ICT (Pty) Ltd
27.	Ikusasalethu Youth Development Project NPC
28.	Information Technology Resource Centre
29.	IT Academy
30.	Jeppe College of Commerce and
31.	K Boneng Consulting Services P
32.	KT Mobile Services
33.	LETAGO DEVELOPMENT CONSULTING
34.	MBOWA COLLEGE PTY LTD
35.	Metanoia Ratings PTY LTD
36.	MMELA VILLAGE TECHNOLOGIES (PT
37.	Mogapi Education Group (Pty) Ltd
38.	Moving Ahead Development Agenc
39.	Mufuka Business and Technical
40.	Natfin Holdings Pty Ltd
41.	NCC - Vereeniging
42.	Nolwazi Stem Education for The
43.	Ntandokazi Holdings Pty Ltd
44.	Nyathela Business College
45.	On the Ball College Pty ltd
46.	OPELONG BUSINESS INSTITUTE (PT
47.	Paramixed Pty Ltd
48.	Polokwane Technology Institute (Pty) Ltd
49.	Pretoria Technical College
50.	Progressive School of Business
51.	Prophesy Training College (Pty) Ltd
52.	QUALITATIVE INNOVATIVE SOLUTIONS
53.	QUARPHIX (PTY) LTD
54.	Richfield Graduate Institute of Technology Pty Ltd
55.	Rostec Technical FET College (Pty) Ltd
56.	Silulo Ulutho Technologies
57.	SIYAFUNDA COMMUNITY TECHNOLOGY CENTRE NPC
58.	Spears Business and Life Couch Consulting (Pty) Ltd
59.	Spina Consultancy
60.	SUCCESS BUILDERS INTERNATIONAL CC
61.	SUPREME ICT CONSULTANTS
62.	Techtisa (pty) Ltd
63.	Terry Computer Services cc
64.	Think Tank T2 (Pty) Ltd
65.	Titan Trade Technologies
66.	Tlou Foundation College
67.	TORQUE TECHNICAL COMPUTER TRAINING PTY LTD
68.	TSP COLLEGE
69.	Ukwazi Academy and Corporate S
70.	Umbusi Consulting Services
71.	Varsity Institute of Science & Technology (Pty)Ltd
72.	Visionary Skill Academy
73.	VSS College (Pty) LTD
74.	Vukani Solutions
75.	VUTHLARI MARKETING CONSULTING
76.	Wellinkwise Pty Ltd
77.	Whitestone College
78.	Woosh Consultants (Pty) Ltd
79.	Working Solution International
80.	Xylo Trading 12 (Pty) Ltd
81.	YITRO INNOVATIONS
82.	ZA WIT (PTY) LTD