SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Maintain and repair computer printers 
SAQA US ID UNIT STANDARD TITLE
114182  Maintain and repair computer printers 
ORIGINATOR
SGB Information Systems and Technology 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  3 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who need to maintain and repair computer printers on existing computer systems:
  • As fundamental knowledge of the areas covered.
  • For those working in, or entering the workplace in Hardware and Infrastructure Maintenance and Support.
  • As additional knowledge for those wanting to understand the areas covered.

    People credited with this unit standard are able to:
  • Maintain a computer printer.
  • Identify problems with computer printers.
  • Resolve problems with computer printers.
    The performance of all outcomes is to a level that allows for further learning in this area. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit standard is calculated assuming a person has the prior knowledge and skills to:
  • Describe and install computer printers.
  • Carry out soldering and de-soldering procedures in the electronics service industry.
  • Demonstrate knowledge of basic electronic systems.
  • Apply systematic fault finding methodology in servicing electronic products.
  • Describe and apply direct current concepts in electrical engineering.
  • Describe and apply alternating current concepts in electrical engineering. 
    		•

    UNIT STANDARD RANGE 
    Computer printers that operate at speeds of up to 50 pages per minute. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Maintain a computer printer. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. A maintenance plan is agreed with the customer that meets manufacturer`s and organisation`s specifications. 
    ASSESSMENT CRITERION RANGE 
    Frequency, log book maintenance, cost, etc.
     

    ASSESSMENT CRITERION 2 
    2. Maintenance procedures are carried out in accordance with manufacturer`s and organisation`s specifications. 

    ASSESSMENT CRITERION 3 
    3. Maintenance includes an analysis of the customer log book to identify incidents that have affected the performance of the computer printer. 

    ASSESSMENT CRITERION 4 
    4. Maintenance includes the inspection and replacement of high frequency service items according to manufacturers specifications. 

    ASSESSMENT CRITERION 5 
    5. Maintenance includes a review of the condition and performance of the computer printer in accordance with manufacturers specifications. 

    ASSESSMENT CRITERION 6 
    6. Maintenance details are recorded according to manufacturer`s, customer`s and organisation`s policies and procedures. 

    SPECIFIC OUTCOME 2 
    Identify problems with computer printers. 
    OUTCOME RANGE 
    Problem types - print, paperfeed, connectivity, etc. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Problems are identified, explained and described within agreed timeframe. 

    ASSESSMENT CRITERION 2 
    2. The identification ensures that the cause(s) of the problem(s) are established without trial and error process. 

    ASSESSMENT CRITERION 3 
    3. Problems are logged/recorded according to organisational requirements. 

    SPECIFIC OUTCOME 3 
    Resolve problems with computer printers. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The resolutions ensures that the problem is diagnosed using an industry recommended procedure. 

    ASSESSMENT CRITERION 2 
    2. The resolutions may require a diagnostic tool to be used to diagnose the problems. 

    ASSESSMENT CRITERION 3 
    3. The resolution includes descriptions of the solutions to the problems that are justified by diagnostic evidence. 

    ASSESSMENT CRITERION 4 
    4. The problem causes and resolution are documented according to industry recommended practice and organisational requirements. 

    ASSESSMENT CRITERION 5 
    5. The computer printers are returned to service free of problem symptoms. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programmes of education and training assessed against unit standards.
  • An assessor, accredited by the relevant ETQA, will assess the learner`s competency.
  • Assessment procedures will be supplied by the ETQA in alignment with NSB requirements.
  • All assessment activities must be fair, so that all candidates have equal opportunities. Activities must be free of gender, ethnic or other bias.
  • Assessment procedures, activities and tools must be transparent, affordable and support development within the field, sub-field and NQF.
  • Questions and answers to determine theoretical knowledge are expected.
  • Examination of an assessment portfolio.
  • Reporting skills are demonstrated by effective communication, using verbal (language) and/or writing skills.
  • Direct observation in simulated or actual work conditions.

    Moderation Process:
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures
  • Moderation procedures, activities and tools must be transparent, affordable and support development within the field, sub-field and NQF. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Familiar with Operating Infrastructure. Knowledge of the ICT infrastructure (hardware, databases, operating systems, local area networks etc) used within organisation.
  • Familiar with Own Organisation`s Products and Services. The products and/or services supplied to customers by own organisation. E.g.: Maintenance of infrastructure, maintenance of applications, system development, software product, services.
  • Familiar with Customer Service Techniques. Techniques for ensuring that full account is taken of customers` real and stated needs in the delivery of products and services.
  • Familiar with Desktop Software. The use of everyday desktop software. E.g.: word processing, spreadsheets, graphics. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which response displays that responsible decisions, using critical and creative thinking, have been made by resolving problems with the relevant technology and components. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly and effectively by planning the maintenance of the relevant technology and components. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information relevant to the maintenance and repair of the relevant technology and components. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively by using mathematical and/or language skills in the modes of oral and/or written presentations by keeping records. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
  • Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.
  • Performance of all elements is to be completed within the normal range of time that would be expected in a professional environment, e.g. in a commercial or government organisation.
  • Performance of all elements is to be within the normal range of cost, or cost estimate, that would be expected in a commercial environment.
  • Performance of all elements complies with the laws of South Africa, especially with regard to copyright, privacy, health and safety, and human rights. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  48573   National Certificate: Information Technology: Systems Support  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MICTS 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Affirmations Training 
    2. Africa Learn (Pty) Ltd 
    3. Afrika Tikkun NCC 
    4. Amilak Training Center 
    5. ATTI Nelspruit Pty Ltd 
    6. Atvance Institute (Pty) Ltd 
    7. Balefile Trading and Services 
    8. BEE Clinic Pty Ltd 
    9. Bells Technical College 
    10. Brainwave Projects 1430 cc 
    11. Careers IT 
    12. Columbus Consulting Pty Ltd 
    13. CTU Training Solutions 
    14. Delight Computer Training 
    15. EAST LONDON MANAGEMENT INSTITUTE 
    16. Ekasi IT Solutions Centre 
    17. Elchees Software Solutions 
    18. Epitome Villa (Pty)Ltd 
    19. EYETHU NATIONAL COMPUTER COLLEGE PTY LTD 
    20. Facilitation Development (PTY) LTD 
    21. Finweb Business Consultancy 
    22. Foster-Melliar (Pty) Ltd 
    23. Fourways Private College 
    24. Global Institute for Capacity 
    25. HILLCROSS BUSINESS SCHOOL (PTY 
    26. Hlanganani ICT (Pty) Ltd 
    27. Ikusasalethu Youth Development Project NPC 
    28. Information Technology Resource Centre 
    29. IT Academy 
    30. Jeppe College of Commerce and 
    31. K Boneng Consulting Services P 
    32. KT Mobile Services 
    33. LETAGO DEVELOPMENT CONSULTING 
    34. MBOWA COLLEGE PTY LTD 
    35. Metanoia Ratings PTY LTD 
    36. MMELA VILLAGE TECHNOLOGIES (PT 
    37. Mogapi Education Group (Pty) Ltd 
    38. Moving Ahead Development Agenc 
    39. Mufuka Business and Technical 
    40. Natfin Holdings Pty Ltd 
    41. NCC - Vereeniging 
    42. Nolwazi Stem Education for The 
    43. Ntandokazi Holdings Pty Ltd 
    44. Nyathela Business College 
    45. On the Ball College Pty ltd 
    46. OPELONG BUSINESS INSTITUTE (PT 
    47. Paramixed Pty Ltd 
    48. Polokwane Technology Institute (Pty) Ltd 
    49. Pretoria Technical College 
    50. Progressive School of Business 
    51. Prophesy Training College (Pty) Ltd 
    52. QUALITATIVE INNOVATIVE SOLUTIONS 
    53. QUARPHIX (PTY) LTD 
    54. Richfield Graduate Institute of Technology Pty Ltd 
    55. Rostec Technical FET College (Pty) Ltd 
    56. Silulo Ulutho Technologies 
    57. SIYAFUNDA COMMUNITY TECHNOLOGY CENTRE NPC 
    58. Spears Business and Life Couch Consulting (Pty) Ltd 
    59. Spina Consultancy 
    60. SUCCESS BUILDERS INTERNATIONAL CC 
    61. SUPREME ICT CONSULTANTS 
    62. Techtisa (pty) Ltd 
    63. Terry Computer Services cc 
    64. Think Tank T2 (Pty) Ltd 
    65. Titan Trade Technologies 
    66. Tlou Foundation College 
    67. TORQUE TECHNICAL COMPUTER TRAINING PTY LTD 
    68. TSP COLLEGE 
    69. Ukwazi Academy and Corporate S 
    70. Umbusi Consulting Services 
    71. Varsity Institute of Science & Technology (Pty)Ltd 
    72. Visionary Skill Academy 
    73. VSS College (Pty) LTD 
    74. Vukani Solutions 
    75. VUTHLARI MARKETING CONSULTING 
    76. Wellinkwise Pty Ltd 
    77. Whitestone College 
    78. Woosh Consultants (Pty) Ltd 
    79. Working Solution International 
    80. Xylo Trading 12 (Pty) Ltd 
    81. YITRO INNOVATIONS 
    82. ZA WIT (PTY) LTD 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.