SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply the principles of resolving problems for single-user and multi-user computer operating systems 
SAQA US ID UNIT STANDARD TITLE
114183  Apply the principles of resolving problems for single-user and multi-user computer operating systems 
ORIGINATOR
SGB Information Systems and Technology 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended:
  • To provide proficient knowledge of the areas covered.
  • For those working in, or entering the workplace in the area of Information Technology and Computer Sciences.

    People credited with this unit standard are able to:
  • Describe software diagnostic tools for single-user and multi-user computer operating systems.
  • Identify problems for single-user and multi-user computer operating systems and
  • Resolve problems for single-user and multi-user computer operating systems.
  • The performance of all elements is to a standard that allows for further learning in this area. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit is based on a person having prior knowledge and skills to :
  • Use single-user and multi-user computer operating systems and user applications.
  • Resolve technical computer problems. 

  • UNIT STANDARD RANGE 
    The level assigned to this unit standard is appropriate because the individual needs to generate ideas through the analysis and the formulation of responses to well and abstract problems. Need to analyse and evaluate information; exercise significant judgement across a range of functions and accept responsibility for determining and achieving personal outcomes

    The credit value assigned to this unit standard is appropriate and reflects the average length of time for an average qualifying learner to become competent.
  • Contact time 30
  • Self directed learning 10
  • Coaching 10
  • Total 50 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Describe software diagnostic tools for single-user and multi-user computer operating systems. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The description outlines the function and operation of software diagnostic tools. 

    ASSESSMENT CRITERION 2 
    2. The description identifies the factors influencing the selection of tools. 

    SPECIFIC OUTCOME 2 
    Identify problems related to single-user and multi-user computer operating systems. 
    OUTCOME RANGE 
    Problem types - configuration, file management, user access. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Problems are identified, explained and described within agreed timeframe. 

    ASSESSMENT CRITERION 2 
    2. The cause(s) of the problem are established without trial and error process. 

    ASSESSMENT CRITERION 3 
    3. Problems are logged/recorded for future reference. 

    SPECIFIC OUTCOME 3 
    Resolve problems with single-user and multi-user computer operating systems. 
    OUTCOME RANGE 
    Problem types - configuration, file management, user access. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The solution uses an industry recommended procedure to diagnose problems. 

    ASSESSMENT CRITERION 2 
    2. The solution uses a diagnostic tool to diagnose problems. 

    ASSESSMENT CRITERION 3 
    3. The solution to the problem is justified by diagnostic evidence. 

    ASSESSMENT CRITERION 4 
    4. The solution documents the causes and resolutions of problems according to industry recommended practice. 

    ASSESSMENT CRITERION 5 
    5. The solution ensures that the operating systems are returned to service, free of problem symptoms. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programmes of education and training assessed against unit standards.
  • An assessor, accredited by the relevant ETQA, will assess the learner`s competency.
  • Assessment procedures will be supplied by the ETQA in alignment with NSB requirements.
  • All assessment activities must be fair, so that all candidates have equal opportunities. Activities must be free of gender, ethnic or other bias.
  • Assessment procedures, activities and tools must be transparent, affordable and support development within the field, sub-field and NQF.
  • Questions and answers to determine theoretical knowledge are expected.
  • Examination of an assessment portfolio.
  • Reporting skills are demonstrated by effective communication, using verbal (language) and/or writing skills.
  • Direct observation in simulated or actual work conditions.

    Moderation Process:
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.
  • Moderation procedures, activities and tools must be transparent, affordable and support development within the field, sub-field and NQF. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Familiar with Application Systems. The application of automated systems to the support of specific business functions or processes. E.g.: enterprise resource planning, sales forecasting, airline reservations, petroleum reservoir modelling.
  • Familiar with Configuration Management. The control and management of ICT assets (or configuration items) including hardware, software, documentation, services, suppliers and network facilities by the use and application of strict change management and recording.
  • Familiar with Operating Systems. "System" software which controls activities such as input, output, dynamic resource allocation, and error reporting, within the operation of a computer configuration. E.g.: Windows NT, MVS, UNIX.
  • Familiar with Corporate, Industry and Professional Standards. Standards associated with the practitioner`s current Role. E.g.: safety standards, departmental programming standards, organisational network performance standards, help desk procedures, corporate quality and change management processes, IT Infrastructure Library.
  • Familiar with Operating Infrastructure. Knowledge of the ICT infrastructure (hardware, databases, operating systems, local area networks etc) used within own organisation.
  • Proficient in Desktop Software. The use of everyday desktop software. E.g.: word processing, spreadsheets, graphics.
  • Familiar with Customer Service Techniques. Techniques for ensuring that full account is taken of customers` real and stated needs in the delivery of products and services.
  • Familiar with Progress Reporting. Methods and techniques for reporting progress and financial compliance against an agreed plan. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display decision using critical and creative thinking by acquiring understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation and/or community by understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage him/her self and his/her activities responsibly and effectively. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and written presentation. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by recognising that problem solving contexts do not exists in isolation. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Supplementary information:
    None.

    Sub-Sub-Field (Domain):
    Hardware, Infrastructure, Maintenance and Support. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Fundamental  48573   National Certificate: Information Technology: Systems Support  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MICTS 
    Elective  63589   National Diploma: Geographical Information Science  Level 5  NQF Level 05  Reregistered  2023-06-30  CETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A4 Consultancy Pty Ltd 
    2. Academy of Training and Allied Services Pty Ltd 
    3. Academy of Training and Development 
    4. Acorser Corporate & Business Consulting t/a Acorser Academy 
    5. Advanced Assessments and Train 
    6. Affirmations Training 
    7. Afric Training Centre and Security Studies PTY LTD 
    8. Afrika Tikkun 
    9. All Nation Group Five Trading and Projects 
    10. Amadi Institute of Management And Technology (Pty) Ltd 
    11. Amilak Training Center 
    12. Angie Technologies 
    13. Answer The Call Skills ands En 
    14. APEXEA 
    15. ATTI (Advanced Technonogy Training Institute) 
    16. ATTI IT SOLUTIONS (Bloemfontei 
    17. ATTI Nelspruit Pty Ltd 
    18. Atvance Academy Pty Ltd 
    19. Atvance Institute (Pty) Ltd 
    20. Aurora IT & Security Solutions 
    21. Balefile Trading and Services 
    22. Bavelile Consultants and Training Pty Ltd 
    23. BDCE (Pty) Ltd 
    24. BEE Clinic Pty Ltd 
    25. Bells Technical College 
    26. Blue Ora Pty Ltd 
    27. Brainwave Projects 1430 cc 
    28. Bristol Training College 
    29. Broadband College of Technology 
    30. BYTES PEOPLE SOLUTIONS (PTY) LTD 
    31. Capenexis Data Solutions 
    32. Careers IT 
    33. COLUMBUS TECHNOLOGIES PTY LTD 
    34. Comfortable Tech 
    35. CREATIVE ARTS COLLEGE 
    36. CTU Training Solutions 
    37. CYBAX SYSTEMS 
    38. CYBER-CITY IT SOLUTIONS 
    39. Delight Computer Training 
    40. DYNAMIC DNA (PTY) LTD 
    41. Dynamic Dyvention Trading and 
    42. EAST LONDON MANAGEMENT INSTITUTE 
    43. Ekasi IT Solutions Centre 
    44. Elchees Software Solutions 
    45. Embroser Solutions Pty Ltd 
    46. Epitome Villa (Pty)Ltd 
    47. EYETHU NATIONAL COMPUTER COLLEGE PTY LTD 
    48. Facilitation Development (PTY) LTD 
    49. Falcon Business Institute (Pty) Ltd 
    50. Finweb Business Consultancy 
    51. Foster-Melliar (Pty) Ltd 
    52. Fourways Private College 
    53. Fullimput108 (Pty) Ltd 
    54. Future Africa Consulting t/a Future Africa Consulting & Training 
    55. Gauteng City College 
    56. Gauteng College of Engineering 
    57. Geeks4learning (Pty)Ltd 
    58. Genii Institute PTY LTD 
    59. Gijima Holdings (Pty) Ltd 
    60. Global Institute for Capacity 
    61. Goldman College (Pty) Ltd 
    62. Greenview Training and Development Skills Centre 
    63. Growth Management Consulting cc 
    64. Gurandbuilt Management Development 
    65. HCLS HUMAN CAPITAL LEARNING SOLUTIONS 
    66. Heartlines College 
    67. HILLCROSS BUSINESS SCHOOL (PTY 
    68. Hlanganani ICT (Pty) Ltd 
    69. Icebolethu Academy 
    70. Ikusasa Technology Solutions 
    71. Ikusasalethu Youth Development 
    72. iLearn Corporate Services PTY LTD 
    73. InfinityTraining Solution Pty Ltd 
    74. Information Technology Resource Centre 
    75. Ingomsotech Solutions and Trai 
    76. Initium 
    77. INSIGHTTECH COMMUNICATIONS Pty 
    78. Isivande Projects 
    79. ISOLVE BUSINESS SOLUTIONS PTY LTD 
    80. iStudent Academy 
    81. IT Academy 
    82. IT Labs Consulting 
    83. Ithemba IT Solution 
    84. ITI 
    85. Jeppe College of Commerce and 
    86. Jonda Learning Academy 
    87. K Boneng Consulting Services P 
    88. Kgolo Institute 
    89. Khulisa Academy (Pty) Ltd 
    90. KT Mobile Services 
    91. Learnfast Training Solutions ( 
    92. Learning 4 Life (Pty) Ltd 
    93. LEPHAILA PRINTERS 
    94. Lephalale Business & Technical 
    95. LETAGO DEVELOPMENT CONSULTING 
    96. Limptech Computer Training 
    97. LINKINGNOTES 
    98. Mackeys Computing (Pty) Ltd 
    99. MASITHUTHUKE HOLDINGS (PTY) LTD 
    100. Matiwane Computer Networks (Pty) Ltd 
    101. MBOWA COLLEGE PTY LTD 
    102. Mecer Inter-ED 
    103. Metanoia Ratings PTY LTD 
    104. MMELA VILLAGE TECHNOLOGIES (PT 
    105. MND Training and Projects 
    106. Mo Afrika Ithlokomele Education Projects 
    107. Mogapi Education Group 
    108. MOKALENG IT 
    109. Mothusi Management Consultants 
    110. Moving Ahead Development Agenc 
    111. Mufuka Business and Technical 
    112. Nashua (Pty)Ltd 
    113. Natfin Holdings Pty Ltd 
    114. NCC - Vereeniging 
    115. Nemja Security and Projects Pty Ltd 
    116. Netcampus (Pty) Ltd. 
    117. New Trend Computers cc 
    118. Nolwazi Stem Education for The 
    119. Ntandokazi Holdings Pty Ltd 
    120. Nyathela Business College 
    121. On the Ball College Pty ltd 
    122. OPELONG BUSINESS INSTITUTE (PT 
    123. PACE Academia College (Pty) Lt 
    124. Paramixed Pty Ltd 
    125. Petcon Capacity Building Solut 
    126. PHUTHUMA TEL PTY LTD 
    127. PLATINUM PEAK CONSULTING (PTY) LTD 
    128. Polokwane Technology Institute (Pty) Ltd 
    129. Pretoria Technical College 
    130. Progressive School of Business 
    131. Prophesy Training College (Pty) Ltd 
    132. PROSERV SA (PTY) LTD 
    133. QUALITATIVE INNOVATIVE SOLUTIONS 
    134. QUARPHIX (PTY) LTD 
    135. RAKGAKALA INSTITUTE OF EDUCATI 
    136. Rasinkhu Investment (Pty) Ltd 
    137. Revival Technologies and Academy 
    138. Richfield Graduate Institute of Technology Pty Ltd 
    139. Rostec Technical FET College (Pty) Ltd 
    140. SA College of Technology (PTY) 
    141. Sead Training and Learning Solutions (Pty) Ltd 
    142. Sebata Municipal Solutions (Pt 
    143. Silulo Ulutho Technologies 
    144. SILVER SOLUTIONS 
    145. Siyafunda CTC 
    146. SM SAFETY AND TECHNICAL LEARNI 
    147. Sokwanya Trading (Pty) Ltd 
    148. South Africa Advanced Skills Institute(SAAI) 
    149. South African Business and Tec 
    150. Sparrow FET Enterprises (Pty) Ltd 
    151. Spears Business and Life Couch Consulting (Pty) Ltd 
    152. Speccon (Pty) Ltd 
    153. Spina Consultancy 
    154. Star Light Consulting 
    155. SUCCESS BUILDERS INTERNATIONAL CC 
    156. Successors Training Institute 
    157. Supreme ICT Consultants 
    158. Synergy Transformation Solutio 
    159. T-SYSTEMS SOUTH AFRICA PTY LTD 
    160. Taal-Net Training Institute 
    161. Tau Ya Mariri Consulting 
    162. TBL Empowerment Hub 
    163. Tech-Com Solutions cc 
    164. Techtisa (pty) Ltd 
    165. Terry Computer Services cc 
    166. Thasullulo F.E.T College (Pty) Ltd 
    167. The Cyber Academy 
    168. THE SKILLS DEVELOPMENT CORPORA 
    169. Think Tank T2 (Pty) Ltd 
    170. Tholulwazi Training Institutio 
    171. Thubelihle Graduate Institute 
    172. TIC-IT Telecoms 
    173. Tinotel Communications 
    174. TIPP ACADEMY (PTY) LTD 
    175. Titan Trade Technologies 
    176. Tlou Foundation College 
    177. TORQUE TECHNICAL COMPUTER TRAINING PTY LTD 
    178. Tshwane College of Commerce an 
    179. TSP COLLEGE 
    180. Ukwazi Academy and Corporate S 
    181. Umbusi Consulting Services 
    182. Varsity Institute of Science & Technology (Pty)Ltd 
    183. Vastratech Pty) Ltd 
    184. Vee 
    185. Visionary Skill Academy 
    186. Vodacom (Pty) Ltd 
    187. VSS College (Pty) LTD 
    188. VUTHLARI MARKETING CONSULTING 
    189. Wavelengths Technology Training Institute 
    190. Wellinkwise Pty Ltd 
    191. Whitestone College 
    192. Woosh Consultants (Pty) Ltd 
    193. WORK SKILLS RESOURCES CC 
    194. Working Solution International 
    195. Xylo Trading 12 (Pty) Ltd 
    196. YAB Business Solutions (Pty)Ltd 
    197. YITRO INNOVATIONS 
    198. Youth Media Movement 
    199. ZA WIT (PTY) LTD 
    200. ZJ Africa Learn 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.