SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Manage Mail Operation 
SAQA US ID UNIT STANDARD TITLE
114487  Manage Mail Operation 
ORIGINATOR
SGB Postal Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Consumer Services 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  15 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
A person credited with this unit standard will be able to manage the process of handling postal articles and containers. The unit standard will contribute to the full development of any learner within the postal industry by providing recognition, further mobility and transportability within the field. It contributes to the competence of those learners who want to pursue a career in the Postal Industry specifically, leading to greater levels of productivity and quality in this sector. The knowledge, skills and understanding demonstrated in this unit standard is essential for social and economic transformation and upliftment within the postal industry. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is recommended that the learner has NQF level 3 fundamental competencies in literacy and mathematics. 

UNIT STANDARD RANGE 
  • Containers may include, but is not limited to rolltainers, letter or parcel bags and delivery bags, trays, bins, troughs.
  • Controlling the consignment of incoming mail may include: but not limited to, mail bags, envelopes, trays, rolltainers, mail list, tick sheet, consignment note, tracking document, record book, sealing equipment.
  • Procedural handling of recorded articles may include, but not limited to, registered articles, insured parcels, COD`s, overseas parcels, mail balance, office record, delivery notification, dispatch bill, container note.
  • Ensuring quality checks of postal articles may include, but is not limited to recorded articles, mail balance address boxes, spot checks, quality check report, record book, letter - and parcel bill. Audits of all processes, excess boxes/bags, letter boxes and delivery bags.
  • Reports include sectional and individual reports. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Supervise the processing of articles in mail operations. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Incoming containers/postal articles are verified against consignment note and transferred to the relevant section. 

    ASSESSMENT CRITERION 2 
    2. Opening and content check of containers are controlled to be according to organisation`s policies and procedures. 

    ASSESSMENT CRITERION 3 
    3. Processing of postal articles is controlled to be according to organisation`s policies and procedures. 

    ASSESSMENT CRITERION 4 
    4. Closure and dispatch of mail containers are supervised and controlled to be according to organisation`s policies and procedures. 

    ASSESSMENT CRITERION 5 
    5. Monitoring, controlling and auditing processes are implemented to ensure ethical conduct and best practice. 

    ASSESSMENT CRITERION 6 
    6. Time of self and subordinates is managed to optimise efficiency of operation. 

    SPECIFIC OUTCOME 2 
    Supervise the handling of articles in mail room. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Handling and safeguarding of recorded articles is controlled to be according to organisation`s policies and procedures. 

    ASSESSMENT CRITERION 2 
    2. Particulars and figures of recorded articles in mail balances is verified and compared with the relevant office records to ensure correctness. 

    ASSESSMENT CRITERION 3 
    3. Discrepancies in the mail balance check are recorded and rectified according to workplace procedures. 

    ASSESSMENT CRITERION 4 
    4. Undeliverable postal articles are received and processed efficiently. 

    SPECIFIC OUTCOME 3 
    Audit the process of postal articles/containers. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Quality checks are performed according to quality standards. 

    ASSESSMENT CRITERION 2 
    2. Deviations are recorded, reported and rectified to ensure compliance with quality standards. 

    ASSESSMENT CRITERION 3 
    3. Documentation is compiled and sent to the relevant sections according to standard workplace procedure. 

    ASSESSMENT CRITERION 4 
    4. Articles are selected at specific internals and tested against set standards. 

    SPECIFIC OUTCOME 4 
    Assign crew/staff for operations in mail room. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Staff is scheduled according to volumes and set best practice. 

    ASSESSMENT CRITERION 2 
    2. Manpower shortages and surpluses are identified and rectified according to standard workplace procedure. 

    ASSESSMENT CRITERION 3 
    3. Performance is measured according to quality standards and standard workplace procedure. 

    ASSESSMENT CRITERION 4 
    4. Measurement result is analysed according to quality standards. 

    ASSESSMENT CRITERION 5 
    5. Report is compiled which includes recommendations based on sound arguments. 

    ASSESSMENT CRITERION 6 
    6. Labour productivity levels are determined according to quality standards. 

    SPECIFIC OUTCOME 5 
    Ensure mail security within set infrastructure. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Equipment is placed in demarcated areas according to security requirements. 

    ASSESSMENT CRITERION 2 
    2. Security surveillance irregularities are reported using correct protocol and channels. 

    ASSESSMENT CRITERION 3 
    3. Security officers presence is ensured within security requirements. 

    ASSESSMENT CRITERION 4 
    4. Security transgressions are dealt with using correct protocol and channels. 

    ASSESSMENT CRITERION 5 
    5. Security division is briefed on suspicious circumstances according to security and quality standards. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this unit standard must be registered as an assessor with a relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider with a relevant ETQA.
  • The relevant ETQA, according to the moderation guidelines and the agreed ETQA procedures, will oversee moderation of assessment and is responsible for moderation of learner achievements of learners who meet the requirements of this unit standard. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Credited learners understand and can explain:
  • The operation and maintenance of postal equipment (including scanners)
  • Company policies and procedures related to the purpose of this unit standard
  • Housekeeping and Safety procedures within the context of mail operations
  • Production processes within the context of mail operations
  • Principles and procedures of quality assurance measures
  • Legislation and regulations regarding staff, health and safety
  • Products and operations of mail operations
  • Customer orientation
  • Geographical knowledge related to the Postal Service
  • Monitoring and auditing
  • Planning
  • Time management
  • Information systems 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Solve promblems

    Evident in the following spcific outcomes:
  • Audit the process of postal articles/containers.
  • Assign crew/staff for operations in mail room.

    Evident in the following assessment criteria:
  • Deviations are recorded, reported and rectified to ensure compliance with quality standards.
  • Manpower shortages and surpluses are identified and rectified according to standard workplace procedure.
  • Report is compiled which includes recommendations based on sound arguments. 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others

    Evident in the folllowing specific outcome:
  • Assign crew/staff for operations in mail room.

    Evident in the folllowing assessment Criteria:
  • Performance is measured according to quality standards and standard workplace procedure. 

  • UNIT STANDARD CCFO ORGANISING 
    Employ self management.

    Evident in all specific outcome.
    Evident in all assessment criteria. 

    UNIT STANDARD CCFO COLLECTING 
    Manage information.

    Evident in the following specific outcomes:
  • Audit the process of postal articles/containers.
  • Assign crew/staff for operations in mail room.

    Evident in the following assessment criteria:
  • Documentation is compiled and sent to the relevant sections according to standard workplace procedure.
  • Report is compiled which includes recommendations based on sound arguments. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively

    Evident in the folllowing specific outcome:
  • Assign crew/staff for operations in mail room.

    Evident in the following assessment Criteria:
  • Performance is measured according to quality standards and standard workplace procedure.
  • Report is compiled which includes recommendations based on sound arguments. 

  • UNIT STANDARD CCFO SCIENCE 
    Demonstrate scientific and technological competence.

    Evident in the following specific outcome:
  • Assign crew/staff for operations in mail room.
  • Ensure mail security within set infrastructure.

    Evident in the following assessment criteria:
  • Report is compiled which includes recommendations based on sound arguments.
  • Equipment is placed in demarcated areas according to security requirements. 

  • UNIT STANDARD CCFO CONTRIBUTING 
    Understand contextual world systems.

    Evident in all specific outcomes.
    Evident in all assessment criteria. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48664   Further Education and Training Certificate: Mail Supervision  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.