SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Manage installation and maintenance contractors 
SAQA US ID UNIT STANDARD TITLE
114716  Manage installation and maintenance contractors 
ORIGINATOR
SGB Food 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 06 - Manufacturing, Engineering and Technology Manufacturing and Assembly 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  16 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Sophisticated high-speed production processes involve complex and specialised equipment. Such equipment may require the use of external contractors. This unit standard reflects the skills, values and knowledge required to manage the process of engaging, overseeing and paying contractors within the limits of authority given to this level of practitioner.
The learning outcomes in this unit standard also contribute to the exit level outcomes required for the National Diploma in Maintenance of High-speed Production Processes (Fast-moving Consumer Goods): NQF Level 5 and related qualifications. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
The credits assigned to this unit standard assume that learners will learn what is needed for this unit standard as part of their learning for a range of related unit standards. If they have experience in these related activities but do not have credits for them, they can obtain credits by being assessed through a process that recognises prior learning. If they do not have such experience of related activities, then their learning time will be increased. Learners can choose to be assessed and obtain credits against those other unit standards as they make progress towards the outcomes of this unit standard. 

UNIT STANDARD RANGE 
The scope and level of this unit standard is determined by the ranges as indicated under the specific outcomes.
The principles of project management will be assessed elsewhere. Maintenance and installation contracts also includes contractors who
  • Prepare sites and buildings for installation,
  • Rig and move equipment and structures 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Scope the work and develop specifications, tenders and selection criteria. 
    OUTCOME RANGE 
    Criteria for selection include costing, delivery time 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Results achieved
    Process of contracted services results in the desired work being completed
    A range of different types of maintenance and installation work and a range of contractors are managed
    All aspects of the contracting process is documented and recorded

    Indicators
    1. Contracted work is done within specifications and according to all relevant procedures
    2. Maintenance and installation work is completed on time and within budget
    3. Contractors and the interface between contractors and the organisation are managed confidently, effectively and according to procedures
    4. All contractual obligations are met
    5. Work is done without injuries or contravention of safety, heath and environmental standards
    6. All problems and issues arising from the contracting process or the services provided by contractors are speedily resolved
    Understanding confirmed
    7. Respond to questions and enter into discussions with respect to:
  • Site rules and regulations, contracting policies and procedures
  • Safety, health and environmental regulations and legislation
  • Good working practices related to maintenance and installation processes
  • Common problems related to working with contractors
  • Difficulties commonly faced by contractors 
    		•

    SPECIFIC OUTCOME 2 
    Notify preferred suppliers and request quotations. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Results achieved
    Process of contracted services results in the desired work being completed
    A range of different types of maintenance and installation work and a range of contractors are managed
    All aspects of the contracting process is documented and recorded
    Indicators
    1. Contracted work is done within specifications and according to all relevant procedures
    2. Maintenance and installation work is completed on time and within budget
    3. Contractors and the interface between contractors and the organisation are managed confidently, effectively and according to procedures
    4. All contractual obligations are met
    5. Work is done without injuries or contravention of safety, heath and environmental standards
    6. All problems and issues arising from the contracting process or the services provided by contractors are speedily resolved
    Understanding confirmed
    7. Respond to questions and enter into discussions with respect to:
  • Site rules and regulations, contracting policies and procedures
  • Safety, health and environmental regulations and legislation
  • Good working practices related to maintenance and installation processes
  • Common problems related to working with contractors
  • Difficulties commonly faced by contractors 
    		•

    SPECIFIC OUTCOME 3 
    Select the most suitable contractor, create the order and obtain authorisation. 
    OUTCOME RANGE 
    Select includes providing assistance to the relevant function during the selection process since this may exceed the practitioner's normal level of authority 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Results achieved
    Process of contracted services results in the desired work being completed
    A range of different types of maintenance and installation work and a range of contractors are managed
    All aspects of the contracting process is documented and recorded
    Indicators
    1. Contracted work is done within specifications and according to all relevant procedures
    2. Maintenance and installation work is completed on time and within budget
    3. Contractors and the interface between contractors and the organisation are managed confidently, effectively and according to procedures
    4. All contractual obligations are met
    5. Work is done without injuries or contravention of safety, heath and environmental standards
    6. All problems and issues arising from the contracting process or the services provided by contractors are speedily resolved
    Understanding confirmed
    7. Respond to questions and enter into discussions with respect to:
  • Site rules and regulations, contracting policies and procedures
  • Safety, health and environmental regulations and legislation
  • Good working practices related to maintenance and installation processes
  • Common problems related to working with contractors
  • Difficulties commonly faced by contractors 
    		•

    SPECIFIC OUTCOME 4 
    Verify that plant and safety inductions have been completed. 
    OUTCOME NOTES 
    Brief maintenance contractors on particular risks 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Results achieved
    Process of contracted services results in the desired work being completed
    A range of different types of maintenance and installation work and a range of contractors are managed
    All aspects of the contracting process is documented and recorded
    Indicators
    1. Contracted work is done within specifications and according to all relevant procedures
    2. Maintenance and installation work is completed on time and within budget
    3. Contractors and the interface between contractors and the organisation are managed confidently, effectively and according to procedures
    4. All contractual obligations are met
    5. Work is done without injuries or contravention of safety, heath and environmental standards
    6. All problems and issues arising from the contracting process or the services provided by contractors are speedily resolved
    Understanding confirmed
    7. Respond to questions and enter into discussions with respect to:
  • Site rules and regulations, contracting policies and procedures
  • Safety, health and environmental regulations and legislation
  • Good working practices related to maintenance and installation processes
  • Common problems related to working with contractors
  • Difficulties commonly faced by contractors 
    		•

    SPECIFIC OUTCOME 5 
    Monitor the work and safety practices of the contractors and provide feedback. 
    OUTCOME NOTES 
    Establish good working practice for each installation and maintenance process 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Results achieved
    Process of contracted services results in the desired work being completed
    A range of different types of maintenance and installation work and a range of contractors are managed
    All aspects of the contracting process is documented and recorded
    Indicators
    1. Contracted work is done within specifications and according to all relevant procedures
    2. Maintenance and installation work is completed on time and within budget
    3. Contractors and the interface between contractors and the organisation are managed confidently, effectively and according to procedures
    4. All contractual obligations are met
    5. Work is done without injuries or contravention of safety, heath and environmental standards
    6. All problems and issues arising from the contracting process or the services provided by contractors are speedily resolved
    Understanding confirmed
    7. Respond to questions and enter into discussions with respect to:
  • Site rules and regulations, contracting policies and procedures
  • Safety, health and environmental regulations and legislation
  • Good working practices related to maintenance and installation processes
  • Common problems related to working with contractors
  • Difficulties commonly faced by contractors 
    		•

    SPECIFIC OUTCOME 6 
    Resolve issues of non-compliance and poor performance by the contractors. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Results achieved
    Process of contracted services results in the desired work being completed
    A range of different types of maintenance and installation work and a range of contractors are managed
    All aspects of the contracting process is documented and recorded
    Indicators
    1. Contracted work is done within specifications and according to all relevant procedures
    2. Maintenance and installation work is completed on time and within budget
    3. Contractors and the interface between contractors and the organisation are managed confidently, effectively and according to procedures
    4. All contractual obligations are met
    5. Work is done without injuries or contravention of safety, heath and environmental standards
    6. All problems and issues arising from the contracting process or the services provided by contractors are speedily resolved
    Understanding confirmed
    7. Respond to questions and enter into discussions with respect to:
  • Site rules and regulations, contracting policies and procedures
  • Safety, health and environmental regulations and legislation
  • Good working practices related to maintenance and installation processes
  • Common problems related to working with contractors
  • Difficulties commonly faced by contractors 
    		•

    SPECIFIC OUTCOME 7 
    Compile progress reports, verify completion of contract and authorise payments. 
    OUTCOME RANGE 
    Authorise payments within the financial levels of authority: this would typically include specialised services of short duration, single installations, short-term contracts 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Results achieved
    Process of contracted services results in the desired work being completed
    A range of different types of maintenance and installation work and a range of contractors are managed
    All aspects of the contracting process is documented and recorded
    Indicators
    1. Contracted work is done within specifications and according to all relevant procedures
    2. Maintenance and installation work is completed on time and within budget
    3. Contractors and the interface between contractors and the organisation are managed confidently, effectively and according to procedures
    4. All contractual obligations are met
    5. Work is done without injuries or contravention of safety, heath and environmental standards
    6. All problems and issues arising from the contracting process or the services provided by contractors are speedily resolved
    Understanding confirmed
    7. Respond to questions and enter into discussions with respect to:
  • Site rules and regulations, contracting policies and procedures
  • Safety, health and environmental regulations and legislation
  • Good working practices related to maintenance and installation processes
  • Common problems related to working with contractors
  • Difficulties commonly faced by contractors 
    		•


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The assessment will be governed by the policies and guidelines of a relevant ETQA. The assessor will be accredited and have a technical qualification in this learning area.

    The learner can be assessed in the language of his/her choice although if s/he has to report incidents or conditions to someone else, the learner will be assessed on his/her ability to report in the language commonly used in his/her working environment.

    The learner will be assessed in the workplace but s/he can submit documents, projects, test results and assignments that were not produced in the workplace.

    The learner can be assessed against this unit standard to obtain credits or as part of an integrated assessment for a qualification. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    1. Names & functions of:
  • Contracts, tenders, quotations, service level agreements
  • Elements of procurement

    2. Attributes, descriptions, characteristics & properties:
  • Various types of installation and maintenance processes
  • Various types of contract, tenders, quotations and service level agreements

    3. Purpose of:
  • Contracts, tenders, quotations, service level agreements
  • Procurement process
  • Site induction programme

    4. Processes, events
  • Procurement and contracting
  • Non-compliance
  • Transgression
  • Handover and inspection

    5. Causes and effects, implications of:
  • Non-compliance
  • Late delivery
  • Poor co-ordination of services
  • Unsafe working practices
  • Late payments
  • Unethical behaviour

    6. Procedures and techniques:
  • Contracting, procurement and payment
  • Site induction
  • Permits and security
  • Access too hazardous areas

    7. Regulations, legislation, agreements, policies, standards:
  • Safety, health and the environment, by laws
  • Procurement policies
  • Ethics and ethical behaviour
  • Fraud, bribery and corruption

    8. Theory: rules, principles, laws:
  • Basics of contract law
  • Buying and procurement principles
  • Principles of typical installation and maintenance processes
  • Ethical behaviour

    9. Relationships, systems:
  • Interaction between contractors, production and the manufacturing processes
  • Ethics, bribery, unfair and dishonest practices, bullying and abuse 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems
  • Delays, non-compliance and safety, health and environmental problems
  • Contractual problems 
    		•

    UNIT STANDARD CCFO WORKING 
    Work effectively with others
  • Co-ordinating contractors and manufacturing personnel 
    		•

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage myself and my activities
  • Planning and monitoring all aspects of the contracting services 
    		•

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information
  • Specifications and process related information
  • Developing scope of work
  • Verifying compliance of work with inspection data 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively
  • Managing communication between various parties 
    		•

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically
  • Converting basic principles of installation and maintenance processes into good working practices
  • Inspection, sampling and measurement techniques to verify work done 
    		•

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems
  • Managing the contracting operations and the contractors as part of the overall goals and strategies of the company and the requirements of the manufacturing process
  • Managing the process ethically 
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Supplementary Information:
    How credits were determined:

    Activity Hours Notes
    Classroom learning 40
    On-the-job learning 90
    Self directed learning 20 Assignments, additional reading
    Coaching required 0
    Other 10
    Total hours 160 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48765   National Diploma: Maintenance of High-speed Production Processes (Fast-moving Consumer Goods)  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  FOODBEV 
    Elective  60072   National Diploma: Inspection and Assessment (Non-Metallics)  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  MERSETA 
    Elective  49059   National Diploma: Master Craftsmanship (Electrical)  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  EWSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.