SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Process customer ATM (Automated Teller Machine) card requests 
SAQA US ID UNIT STANDARD TITLE
114744  Process customer ATM (Automated Teller Machine) card requests 
ORIGINATOR
SGB Banking and Micro Finance 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
BANKSETA - Banking Sector Education and Training Authority 
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
7221  Process customer ATM (Automated Teller Machine) card requests  Level 4  NQF Level 04  Complete 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for people dealing with customer ATM card requests.

A person credited with this Unit Standard will be able to:
  • Issue new and replacement ATM cards
  • Cancel ATM cards
  • Set up additional ATM services (linking, de-linking, account payments). 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners accessing this Unit Standard are competent in:
  • Communications at NQF Level 3
  • Mathematical Literacy at NQF Level 3. 

  • UNIT STANDARD RANGE 
  • Issuing of ATM cards includes input and verification of the PIN number, and processing of necessary paperwork.
  • Precautionary measures related to identification and authorisation.
  • Aspects of personal risk include card swapping, PIN changes, limit adjustments.
  • Reasons for card cancellation requests include: card damaged, lost, stolen, destroyed, expired, ATM is off-line due to power failure or the card is retained by the ATM.
  • Additional ATM services include linking, de-linking and account payments options. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Issue new and replacement ATM cards. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The customer's request and need for either a new or replacement ATM card is identified correctly. 

    ASSESSMENT CRITERION 2 
    The customer identity is verified and precautionary measures taken in accordance with company specific requirements. 

    ASSESSMENT CRITERION 3 
    ATM card issuing procedures are carried out in accordance with company specific requirements. 

    ASSESSMENT CRITERION 4 
    Aspects of personal risk and methods of avoiding or minimizing ATM fraud are explained to the customer in accordance with company specific requirements. 

    ASSESSMENT CRITERION 5 
    The necessary charges are recovered as per company specific requirements. 

    ASSESSMENT CRITERION 6 
    The customer is trained on how to use the ATM as per company specific training guidelines. 

    ASSESSMENT CRITERION 7 
    The implications of the functioning of SASWITCH and/or any other interlinked ATM facilities are explained to the customer. 

    SPECIFIC OUTCOME 2 
    Cancel ATM Cards. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The customer's request to cancel the card is correctly identified in accordance with company specific requirements. 

    ASSESSMENT CRITERION 2 
    The reason for the cancellation request is identified and logged in accordance with company specifications. 

    ASSESSMENT CRITERION 3 
    The cancellation procedures are carried out in accordance with company specific requirements. 

    ASSESSMENT CRITERION 4 
    The implications of not cancelling the card immediately are explained using examples appropriate to the reason for the cancellation request. 

    SPECIFIC OUTCOME 3 
    Set up additional ATM Services. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The customer's request for additional services is correctly identified in terms of the range of services available. 

    ASSESSMENT CRITERION 2 
    Forms are completed according to the transaction type and company specific requirements. 

    ASSESSMENT CRITERION 3 
    The features and benefits of additional ATM services are explained to the customer in accordance with company specific requirements. 

    ASSESSMENT CRITERION 4 
    The additional ATM Services are set up as per the customer's request and system requirements. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.

    2. Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.

    3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

    Therefore anyone wishing to be assessed against this Unit Standard may apply to be assessed by any assessment agency, assessor or provider institution, which is accredited by the relevant ETQA or by an ETQA that has a Memorandum of Understanding with the relevant ETQA. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • The company's products relating to ATM;
  • Applications related to the computer system used by the company to the task at hand;
  • The most common methods used by criminals to commit ATM fraud;
  • The accepted means of combating ATM fraud;
  • Security features built into Identity Documents;
  • The company's identification policy;
  • The company's policy relating to the issue and cancellation of ATM cards;
  • The consequences of not cancelling cards immediately. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO COLLECTING 
    Collect and evaluate information critically by scrutinising the customer's identity document, verifying the specimen customer signature against bank records and assessing a customer's query and judging whether the cancellation of the card is an appropriate solution or not. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when explaining to the customer the risks involved when using an ATM card and demonstrating how to use an ATM card. 

    UNIT STANDARD CCFO SCIENCE 
    Use technology effectively when using the computer system to issue an ATM card, cancelling the ATM card, or setting up additional services on the company computer system. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    As from date of registration of this unit standard, it replaces unit standard 7221 which was "Process customer ATM (Automated Teller Machine) card requests", 2 credits, NQF Level 4.

    Terminology:
    ATM = Automated Teller Machine 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  20185   Further Education and Training Certificate: Banking  Level 4  NQF Level 04  Reregistered  2023-06-30  BANKSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Absa Learning & Development 
    2. Bidvest Bank 
    3. Chartall Business College 
    4. Cornerstone Performance Solutions (Pty) Ltd 
    5. Felix Risk Training Consultants 
    6. Firstrand Bank - Benmore 
    7. Nedbank Ltd 
    8. The Facilitation Workshop 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.