SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Maintain an Automated Teller Machine (ATM) 
SAQA US ID UNIT STANDARD TITLE
114749  Maintain an Automated Teller Machine (ATM) 
ORIGINATOR
SGB Banking and Micro Finance 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
BANKSETA - Banking Sector Education and Training Authority 
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
7313  Maintain the Automated Teller machine (ATM)  Level 5  Level TBA: Pre-2009 was L5  Complete 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for people who maintain Automated Teller Machines (ATMs).

A person credited with this Unit Standard will be able to:
  • Manage and balance ATM cash
  • Process ATM deposits and captured cards
  • Perform the general housekeeping and maintenance of the ATM lobby and cubicle. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners accessing this Unit Standard will be competent in:
  • Communication at NQF Level 3
  • Mathematical Literacy at NQF Level 3. 

  • UNIT STANDARD RANGE 
  • ATM physical movements include handing over cash and inter-ATM transactions, balancing.
  • ATM deposits are cash, cheques, crossed cheques and postal orders.
  • ATM consumables include deposit envelopes, journal rolls, ink jets, receipt paper rolls, ribbons.
  • The ATM cubicle area and lobby include cubicle lights, sunscreen, walls, fascia and bins.
  • Irregular deposits include fraudulent notes, fraudulent cheques, foreign currency notes, foreign currency cheques, blank/empty deposits.
  • ATM error messages relate to canister faults, low or empty cash, low, empty or mis-feeding journal paper, keypad functionality, vandalism, card reader malfunction, low, empty or mis-feeding receipt paper and low, empty or mis-feeding deposit envelopes.
  • Reasons why banks use ATMs include: customer convenience for banking outside of normal working hours, to increase the time spent by tellers registering new clients, to reduce the likelihood of robbery. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Manage and balance the ATM cash. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    ATM cash limits are adhered to when ordering cash in order to ensure optimum availability in accordance with company specific requirements. 
    ASSESSMENT CRITERION RANGE 
    Cash limits are to cover both peak and slack periods.
     

    ASSESSMENT CRITERION 2 
    ATM cash is balanced according to company specific requirements. 

    ASSESSMENT CRITERION 3 
    ATM cash differences are traced and rectified according to company specific requirements. 

    ASSESSMENT CRITERION 4 
    ATM cash is ordered, checked and loaded in accordance with company specific requirements. 

    ASSESSMENT CRITERION 5 
    ATM cash movements are carried out according to company specific requirements. 

    SPECIFIC OUTCOME 2 
    Process ATM deposits and captured ATM cards. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    ATM deposits are removed, checked and recorded in accordance with company specific requirements. 

    ASSESSMENT CRITERION 2 
    Irregular deposits are dealt with according to company specific requirements. 

    ASSESSMENT CRITERION 3 
    Captured or retained ATM cards are removed and disposed of according to company specific requirements. 

    SPECIFIC OUTCOME 3 
    Maintain the ATM. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The ATM cubicle and lobby are maintained in a functional, clean and tidy manner. 

    ASSESSMENT CRITERION 2 
    ATM consumables are replenished within company specific timeframes to ensure optimum ATM performance. 

    ASSESSMENT CRITERION 3 
    Error messages and faults are monitored, identified and responded to within company specific time frames and according to specified requirements. 

    ASSESSMENT CRITERION 4 
    Preventive maintenance of the ATM is scheduled according to agreed terms. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.

    2. Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.

    3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

    Therefore anyone wishing to be assessed against this Unit Standard may apply to be assessed by any assessment agency, assessor or provider institution, which is accredited by the relevant ETQA or by an ETQA that has a Memorandum of Understanding with the relevant ETQA. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The learner should know:
  • The basic technical features of ATMs
  • The reasons why banks use ATMs
  • All the organisational policies relating to ATMs 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    To identify and solve problems by using critical thinking when dealing with irregular deposits and processing them appropriately; and identifying faults and error messages and taking appropriate corrective action. 

    UNIT STANDARD CCFO ORGANISING 
    To organise and manage one's activities responsibly and effectively by observing safety regulations when handling cash; adhering to set limits and procedures when ordering cash; and being accurate and thorough when checking cash. 

    UNIT STANDARD CCFO COLLECTING 
    To collect and analyse information by systematically and logically investigating discrepancies in cash. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    As from date of registration of this unit standard, it replaces unit standard 7313 which was "Maintain the Automated Teller machine (ATM)", 4 credits, NQF Level 5.

    Legal Requirements:
    Understand the markings and crossings on cheques as stipulated in the Banks Act.

    Terminology:
    Technical terminology relating to ATMs. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  20185   Further Education and Training Certificate: Banking  Level 4  NQF Level 04  Reregistered  2023-06-30  BANKSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Absa Learning & Development 
    2. Bidvest Bank 
    3. Chartall Business College 
    4. Cornerstone Performance Solutions (Pty) Ltd 
    5. Felix Risk Training Consultants 
    6. Firstrand Bank - Benmore 
    7. Nedbank Ltd 
    8. The Facilitation Workshop 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.