SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Manage contractors in credit and debit card distribution 
SAQA US ID UNIT STANDARD TITLE
114766  Manage contractors in credit and debit card distribution 
ORIGINATOR
SGB Banking and Micro Finance 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for people who are responsible for managing the outsourced functions associated with credit and debit cards in a banking environment.

People credited with this Unit Standard are able to:
  • Develop and manage contracts.
  • Manage distribution of cards via a distributor.
  • Manage quality assurance of distribution. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication at NQF Level 2
  • The Unit Standard entitled, "Demonstrate an understanding of credit and debit card administration, production and distribution". 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Develop and manage contracts. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Develop contract and service level agreements with contractors which meet legal obligations as well as company specifications and in consultation with product, retail banking and distribution departments. 

    ASSESSMENT CRITERION 2 
    Contracts and service level agreements are delivered to contractors once approved by department head. 

    ASSESSMENT CRITERION 3 
    The signing of contracts and service level agreements by contractor and department head is co-ordinated in line with company procedures. 

    SPECIFIC OUTCOME 2 
    Manage distribution of cards via a distributor. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Ordering of cards and stationery is managed in line with company requirements. 

    ASSESSMENT CRITERION 2 
    Reports are received and checked as received from contractors responsible for distribution in line with company policy and procedures. 

    ASSESSMENT CRITERION 3 
    Complaints from branches, clients or other internal departments are managed and resolved through liaison with the contractors. 

    ASSESSMENT CRITERION 4 
    Costs are managed and reconciled in line with company policy. 

    SPECIFIC OUTCOME 3 
    Manage quality assurance of distribution. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The overall quality of the distribution service is managed in line with company procedures. 

    ASSESSMENT CRITERION 2 
    Compliance with visa and master cards specifications is checked and validated in line with company policies. 

    ASSESSMENT CRITERION 3 
    Lack of delivery on the contract or service level agreement is reported and recommendations are made to department head in line with company policies and practices. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA

    Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.

    Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

    Therefore anyone wishing to be assessed against this Unit Standard may apply to be assessed by any assessment agency, assessor or provider institution, which is accredited by the relevant ETQA. or by an ETQA that has a Memorandum of Understanding with the relevant. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Basic legal requirements as well as company procedures for contracts and service levels agreements.
  • Visa and Mastercard rules and regulations.
  • Basic management skills. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    The learner is able to identify and solve problems when managing the distribution of cards and the quality assurance of the service provided. 

    UNIT STANDARD CCFO WORKING 
    The learner is able to work effectively with others when developing and managing contracts, managing distribution and managing quality assurance. 

    UNIT STANDARD CCFO ORGANISING 
    The learner is able to organise and manage his/her activities responsibly and effectively, when developing and managing contracts, managing distribution and managing quality assurance. 

    UNIT STANDARD CCFO COLLECTING 
    The learner is able to collect, organise and critically evaluate information when handling complaints from clients, branches or internal departments. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Legal requirements:
  • Visa and Master Card Rules and Regulations.
  • Basic contract law. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  20185   Further Education and Training Certificate: Banking  Level 4  NQF Level 04  Reregistered  2023-06-30  BANKSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Absa Learning & Development 
    2. Bidvest Bank 
    3. Chartall Business College 
    4. Cornerstone Performance Solutions (Pty) Ltd 
    5. Felix Risk Training Consultants 
    6. Firstrand Bank - Benmore 
    7. Nedbank Ltd 
    8. The Facilitation Workshop 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.