SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Demonstrate, monitor and manage deportment and the importance of image in the workplace

SAQA US ID	UNIT STANDARD TITLE
114782	Demonstrate, monitor and manage deportment and the importance of image in the workplace
ORIGINATOR
SGB Hairdressing Cosmetology and Beauty
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Personal Care
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 3	NQF Level 03	2
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2010-05-15	2011-02-16	SAQA 0480/09
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2012-02-16		2015-02-16

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard is replaced by:

US ID	Unit Standard Title	Pre-2009 NQF Level	NQF Level	Credits	Replacement Status
377500	Demonstrate and explain the importance of deportment in the workplace	Level 3	NQF Level 03	2

PURPOSE OF THE UNIT STANDARD

The person credited with this unit standard is able to explain an understanding of body language and demonstrate these. Learners are also able to respond to body language situations and explain an understanding of deportment

The qualifying learner is capable of:

Demonstrating and explaining an understanding of non-verbal communication and respond appropriately.

Demonstrating and explaining an understanding of body language and respond to body language situations.

Demonstrating and explaining an understanding of deportment and posture.

Demonstrating an understanding of and applying deportment in the workplace.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Learners accessing this qualification will have demonstrated competence against unit standards in mathematical, computer, numerical and communication studies at NQF Level 2 or equivalent.

UNIT STANDARD RANGE

Body language will include all non-verbal communication, gestures, posture, facial expression, touch, walking, eye contact, dress and grooming.

Deportment will include posture, standing position, sitting position and slouching.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Demonstrate and explain an understanding of non-verbal communication and respond appropriately.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Facial expressions are identified, analysed and interpreted with examples and their effect on people.

ASSESSMENT CRITERION 2

Non-verbal communication is explained with examples of non-verbal communication.

ASSESSMENT CRITERION 3

Positive non-verbal gestures are identified and explained providing physical examples.

ASSESSMENT CRITERION 4

Non-verbal communication practices are applied in the workplace.

SPECIFIC OUTCOME 2

Demonstrate and explain an understanding of body language and respond to body language situations.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Body language is explained and demonstrated with examples of body language.

ASSESSMENT CRITERION 2

Organisational dress and grooming are described in accordance with organisational requirements.

ASSESSMENT CRITERION 3

Positive body language is followed at all times in the workplace.

SPECIFIC OUTCOME 3

Demonstrate and explain an understanding of deportment and posture.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

The importance of deportment is explained and demonstrated with examples pertaining to deportment.

ASSESSMENT CRITERION 2

Good body posture is explained and demonstrated with examples of good body posture.

ASSESSMENT CRITERION 3

Causes of poor posture are explained with examples of each cause.

ASSESSMENT CRITERION 4

Outcomes of poor posture are explained using examples of poor posture.

SPECIFIC OUTCOME 4

Demonstrate an understanding of and apply deportment in the workplace.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Incorrect deportment situations are identified with example.

ASSESSMENT CRITERION 2

Corrective action is taken to rectify poor deportment and posture.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.

Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.

Moderation of assessment will be conducted by the relevant ETQA at its discretion.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Body language and other non-verbal communication methods.

Normal posture during standing, sitting and walking.

UNIT STANDARD DEVELOPMENTAL OUTCOME

N/A

UNIT STANDARD LINKAGES

N/A

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO ORGANISING

Organise and manage oneself and one's activities responsibly and effectively to ensure proper deportment is displayed at all times.

UNIT STANDARD CCFO COLLECTING

Collect, analyse, organise and critically evaluate information pertaining to own body language and deportment aspects.

Collect, evaluate, organise and critically evaluate information pertaining to deportment and image.

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively by utilising positive body language and deportment to convey messages.

UNIT STANDARD CCFO DEMONSTRATING

Understand the world as a set of related systems where non-verbal communication affects the overall communication with clients.

UNIT STANDARD ASSESSOR CRITERIA

N/A

UNIT STANDARD NOTES

This unit standard has been replaced by unit standard 114782, which is "Demonstrate, monitor and manage deportment and the importance of image in the workplace", Level 2 credits.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	65750	National Certificate: Hairdressing	Level 2	NQF Level 02	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Core	64652	National Certificate: Hairdressing	Level 2	NQF Level 02	Passed the End Date - Status was "Reregistered"	2009-04-08	As per Learning Programmes recorded against this Qual
Core	65111	National Certificate: Beauty Technology	Level 3	NQF Level 03	Passed the End Date - Status was "Reregistered"	2011-02-16	As per Learning Programmes recorded against this Qual

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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