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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Practice effective teamwork in agency administration 
SAQA US ID UNIT STANDARD TITLE
114854  Practice effective teamwork in agency administration 
ORIGINATOR
SGB Diplomacy, Protocol and Foreign Affairs Assist 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 08 - Law, Military Science and Security Sovereignty of the State 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6  5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2007-06-26  2010-06-26  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2011-06-26   2014-06-26  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
260002  Promote effective team work at a mission and in diplomatic practice  Level 6  Level TBA: Pre-2009 was L6  5   

PURPOSE OF THE UNIT STANDARD 
This unit standard is aimed at learners who would like to identify and develop within themselves strategies to work effectively in a group in an administrative context. The learner will also be able to lead others to participate effectively in a group context.

The learner will realize the importance of creating effective team strategies in agency and consular work.

The qualifying learner will be able to:
  • Describe effective groups and identify group stages.
  • Work autonomously and collaborate with other team members.
  • Participate in building relations between group members and role players.
  • Make a positive contribution to team coherence, image and spirit.
  • Respect personal, ethical, religious and cultural differences to enhance interaction between team members. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this unit standard are assumed to have a Level 5 qualification or RPL equivalent. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Describe effective groups and identify group stages. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Effective groups are described and discussed. 

    ASSESSMENT CRITERION 2 
    Advantages and disadvantages of group work are explained. 

    ASSESSMENT CRITERION 3 
    The stages of group dynamics are identified and discussed. 

    ASSESSMENT CRITERION 4 
    Skills, aptitudes, personality and values within the specific group are identified and clearly differentiated. 

    ASSESSMENT CRITERION 5 
    Psycho-social barriers affecting group interaction are described. 

    ASSESSMENT CRITERION 6 
    The importance of effective group behaviour is analysed in context of a specific mission office. 

    SPECIFIC OUTCOME 2 
    Work autonomously and collaborate with other team members. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Team members are given sufficient support for them to achieve the administrative objectives of the mission office. 

    ASSESSMENT CRITERION 2 
    Authority levels of all the team members are identified and applied. 

    ASSESSMENT CRITERION 3 
    Behaviour promoted is constructive, non-disruptive and influences the success and productivity of the team. 

    ASSESSMENT CRITERION 4 
    Consequences of disruptive behaviour to team performance are evaluated for specific mission. 

    ASSESSMENT CRITERION 5 
    Commitments to all role players are honoured and met. 

    SPECIFIC OUTCOME 3 
    Make a positive contribution to team coherence, image and spirit. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The needs and objectives of team members regarding image and team spirit are identified and contextualised for specific mission. 

    ASSESSMENT CRITERION 2 
    Methods and techniques for building team coherence and spirit are identified and applied. 

    ASSESSMENT CRITERION 3 
    Commitment to time keeping and time frames are honoured. 

    ASSESSMENT CRITERION 4 
    Feedback for constructive working relationships amongst team members is provided. 

    SPECIFIC OUTCOME 4 
    Respect personal, ethical, religious and cultural differences to enhance interaction. 
    OUTCOME NOTES 
    Respect personal, ethical, religious and cultural differences to enhance interaction between team members. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Differences between team members are identified and acknowledged. 

    ASSESSMENT CRITERION 2 
    The importance of showing respect to all stakeholders is explained. 

    ASSESSMENT CRITERION 3 
    Behaviours which are of concern to individuals are discussed promptly and openly with those concerned. 

    ASSESSMENT CRITERION 4 
    Other team members' feelings and perspective are taken into account and own behaviour modified accordingly. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Groups and group roles
  • Group dynamics and effective team strategies
  • Psycho-social barriers in group inter-action.
  • Principles and methods for communicating with group members: listening, consulting, giving feedback, supporting, discussing, negotiating, embracing diversity and exhibiting empathy.
  • Creating productive teams and working relationships
  • Ethic and cultural norms of group members
  • Behaviours that contribute to successfully effective and high performance teams
  • Behaviours that limit cohesiveness and success of teams
  • Legal and constitutional matters as relevant to working with others
  • Understanding of authority types, levels and their implications 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems pertaining to group dynamics. 

    UNIT STANDARD CCFO WORKING 
    Work effectively in a group within an administration context. 

    UNIT STANDARD CCFO ORGANISING 
    Organise oneself and one's activities by carefully considering the advantages and disadvantages of being a team player. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively within group context. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard will be replaced by unit standard 260002, which is "Promote effective team work at a mission and in diplomatic practice", Level 6, 5 credits, as soon as 260002 is registered.

    Assessment methods and integrated assessment

    Ensure that assessment covers the specific outcomes, the critical cross-field outcomes and the essential embedded knowledge. Assessment activities should be appropriate to the context and tools may include self-assessment, peer assessment, formative and summative assessment. A range of assessment methods should be used, including direct observation, product sample, simulation, questioning (verbal or written) and testimony (portfolio collection of evidence).

    Integrated assessment: It may be more effective and efficient to assess a number of unit standards together thus reducing the number of assessment "events". Ensure that the commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Fundamental  48762   Advanced Certificate: Mission Administration  Level 6  Level TBA: Pre-2009 was L6  Passed the End Date -
    Status was "Reregistered"     		 2008-11-26  Was PSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.