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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Describe how to manage risks and reactions associated with abuse in the workplace 
SAQA US ID UNIT STANDARD TITLE
114935  Describe how to manage risks and reactions associated with abuse in the workplace 
ORIGINATOR
SGB Life Skills 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 07 - Human and Social Studies People/Human-Centred Development 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2007-06-26  2007-08-16  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2008-08-16   2011-08-16  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
244575  Describe how to manage risks associated with abuse in the workplace  Level 3  NQF Level 03   

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for managers, Human Resource Managers, NGOs and people who work with people who are abused. It will lead learners to acquire knowledge and skill to effectively manage risks and reactions associated with abuse in the workplace.

A manager in the context of this Unit Standard is the manager of a small business and first line managers of business units, team leaders and supervisors in medium and large organisations. The term business unit implies a small business, cost centre, section or department.

The Unit Standard was developed as a means of contributing to change in leadership focus and empowering managers to look at people issues.

The qualifying learner is capable of:
  • Recognising indicators of abuse in the workplace.
  • Explaining the potential impact of abuse on a business.
  • Explaining how to deal with abuse in the workplace.
  • Investigating a case of employee abuse in order to propose a business strategy. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    There is open access to this Unit Standard. 

    UNIT STANDARD RANGE 
    The typical scope of this Unit Standard includes, but is not limited to physical, emotional, economic, threats and intimidation, proceduring and controlling, dismissing denying and blaming, pecking order privilege and verbal abuse in the workplace including sexual harassment. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Recognise indicators of abuse in the workplace. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The concept of abuse is explained with examples. 
    ASSESSMENT CRITERION RANGE 
    Physical, emotional and verbal.
     

    ASSESSMENT CRITERION 2 
    Reasons why people abuse others are investigated for physical, emotional and verbal abuse. 

    ASSESSMENT CRITERION 3 
    Observable indicators of abuse are identified and an indication is given of clusters of behaviour that are symptomatic of abuse. 

    SPECIFIC OUTCOME 2 
    Explain the potential impact of abuse on a business. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Non-financial ways in which abuse can affect a business environment are investigated and an indication is given of the effect on employers. 

    ASSESSMENT CRITERION 2 
    Five different ways in which abuse can affect a business environment are investigated and an indication is given of the effect on employees. 

    ASSESSMENT CRITERION 3 
    The direct financial impact of abuse on a business is identified and an indication is given of different ways in which abuse can impact on productivity and the bottom line. 

    SPECIFIC OUTCOME 3 
    Explain how to deal with abuse in the workplace. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An organisation's policies and procedures are reviewed and an indication is given of the process to be followed in managing instances of abuse in the workplace. 

    ASSESSMENT CRITERION 2 
    The roles of the employer and employee in dealing with abuse are explained with reference to stated policies and procedures. 

    ASSESSMENT CRITERION 3 
    The procedure to be followed in referring an abused employee is explained graphically. 

    ASSESSMENT CRITERION 4 
    Techniques to reasonably accommodate an abused employee are described for three different case studies. 

    SPECIFIC OUTCOME 4 
    Investigate a case of employee abuse in order to propose a business strategy. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An abused employee is identified and an indication is given of the form of abuse and the potential impact on the business. 

    ASSESSMENT CRITERION 2 
    A plan is proposed to deal with the specific scenario in line with an organisation's policies and procedures. 
    ASSESSMENT CRITERION RANGE 
    Plan to include, but is not limited to, policy and procedures, code of conduct, action plan and method of evaluating of the strategy.
     

    ASSESSMENT CRITERION 3 
    The importance of confidentiality in dealing with an abused employee is explained and an indication is given of the consequences of breaking confidentiality. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    This Unit Standard will be internally assessed by the provider and moderated by a moderator registered by a relevant accredited ETQA or an ETQA that has a Memorandum of Understanding with the relevant accredited ETQA. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    N/A 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    The learner is able to identify and solve problems identifying an abused employee and proposing a strategic business strategy. 

    UNIT STANDARD CCFO COLLECTING 
    The learner is able to collect, organise and evaluate information in recognising the indicators of abuse. 

    UNIT STANDARD CCFO COMMUNICATING 
    The learner is able to communicate effectively in proposing a plan to deal with a specific instance of abuse. 

    UNIT STANDARD CCFO DEMONSTRATING 
    The learner is able to demonstrate cultural sensitivity in proposing a a strategic business plan to deal with a specific employee. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 244575, which is "Describe how to manage risks associated with abuse in the workplace", Level 3, 3 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  48783   National Certificate: Financial Services  Level 2  NQF Level 02  Reregistered  2023-06-30  INSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. CKP Development Agency (Pty) Ltd 
    2. Faisit (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.