SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Market an assistance policy 
SAQA US ID UNIT STANDARD TITLE
114958  Market an assistance policy 
ORIGINATOR
SGB Insurance and Investment 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard introduces the knowledge, skills, attitudes and values needed by intermediaries for registration in category A.

The qualifying learner is capable of:
  • Indicating how to plan a sales schedule.
  • Explaining an assistance policy.
  • Demonstrating the sales process for an assistance policy.
  • Providing after sales service. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in Communication and Mathematical Literacy at NQF Level. 

    UNIT STANDARD RANGE 
    The typical scope of this Unit Standard is
  • Legislation includes the Insurance Acts and any other legislation governing compliance.
  • The basis for a decision includes, but is not limited to, affordability, type of product needed, existing cover and other commitments.
  • Documents required by an organisation include, but are not limited to, lapse reports or warnings and sales production, logistic, commission and NTU (not taken up) reports and management information. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Indicate how to plan a sales schedule. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The process of opening a source is explained with examples. 

    ASSESSMENT CRITERION 2 
    Techniques for setting up appointments are demonstrated for a specific target market. 

    ASSESSMENT CRITERION 3 
    A sales schedule is drawn up for a selected period and an indication is given of arrangements that need to be made for documentation, presentations and equipment. 

    SPECIFIC OUTCOME 2 
    Explain an assistance policy. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The difference between short and long term products is explained with examples. 

    ASSESSMENT CRITERION 2 
    The features and benefits of an assistance policy are explained with reference to the advantages and disadvantages. 

    ASSESSMENT CRITERION 3 
    A benefit is calculated for a specific product. 

    ASSESSMENT CRITERION 4 
    The distribution channel for a specific product is outlined with reference to group and individual business. 

    ASSESSMENT CRITERION 5 
    The terms and conditions are explained for a specific product. 

    ASSESSMENT CRITERION 6 
    The limits of own registration with a Financial Services Provider are explained with reference to an organisation's policy. 

    SPECIFIC OUTCOME 3 
    Demonstrate the sales process for an assistance policy. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The opening of the sales process is demonstrated including the Know your client and disclosure requirements. 

    ASSESSMENT CRITERION 2 
    Questions are asked to establish a client's needs and a decision is made as to whether or not the package meets those needs. 

    ASSESSMENT CRITERION 3 
    A commitment is suggested for a relevant product and any objections are assessed appropriately. 

    ASSESSMENT CRITERION 4 
    The process for handling complaints is outlined according to legislated procedures and best practice. 

    SPECIFIC OUTCOME 4 
    Provide after sales service. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The implications of requested changes to a policy are explained with examples. 

    ASSESSMENT CRITERION 2 
    Information about a product is communicated in response to a query. 

    ASSESSMENT CRITERION 3 
    The procedure for initiating and processing a claim is outlined for a specific organisation. 

    ASSESSMENT CRITERION 4 
    The processes relating to different methods of premium payments are outlined for a specific organisation. 

    ASSESSMENT CRITERION 5 
    Sales documents required by an organisation are completed and the results are interpreted in order to create a plan to improve production. 

    ASSESSMENT CRITERION 6 
    Techniques for asking for referrals are demonstrated in role-play. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    This Unit Standard will be internally assessed by the provider and moderated by a moderator registered by a relevant accredited ETQA or an ETQA that has a Memorandum of Understanding with the relevant accredited ETQA. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    N/A 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
  • The learner is able to make a decision in matching a product to a client's needs and suggesting a commitment.
  • The learner is able to be culturally and aesthetically sensitive in marketing an assistance policy to a target market. 

  • UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    The learner is able to critically work effectively with others as a member of a team, organisation or community in interacting with a client and operating as a member of a sales unit. 

    UNIT STANDARD CCFO ORGANISING 
    The learner is able to organise and manage him/herself and his/her activities responsibly and effectively in setting up appointments and providing after sales service. 

    UNIT STANDARD CCFO COLLECTING 
    The learner is able to collect, organise and critically evaluate information in establishing a client's needs. 

    UNIT STANDARD CCFO COMMUNICATING 
    The learner is able to communicate effectively using visual, mathematics and language skills when making the required disclosures, explaining the benefits, features, terms and conditions of a policy and completing and interpreting sales documents. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  48783   National Certificate: Financial Services  Level 2  NQF Level 02  Reregistered  2023-06-30  INSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. CKP Development Agency (Pty) Ltd 
    2. Faisit (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.