SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Identify, handle and defuse security related conflict 
SAQA US ID UNIT STANDARD TITLE
11505  Identify, handle and defuse security related conflict 
ORIGINATOR
SGB Security 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 08 - Law, Military Science and Security Safety in Society 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  12 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is for personnel to identify, handle and defuse security related conflict between members of the public and security personnel with minimum use of force in the workplace.

Benefit for society of this unit standard is that the person who completes this will contribute to safety in society.

A person credited with this unit standard will be able to:
  • Identify conflict situations.
  • Handle and defuse conflict situation.
  • Provide feedback on conflict situation. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The following knowledge, skills, attitude and/or equivalent:
  • A knowledge, comprehension and application of language and mathematics NQF 03 

  • UNIT STANDARD RANGE 
    This unit standard applies to persons who competently identify, handle and defuse security related conflict between members of the public and security personnel with minimum use of force in the workplace. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify conflict situations. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Conflict situation is prioritised. 

    ASSESSMENT CRITERION 2 
    2. Conflict assessment and techniques are used to establish possible solutions. 

    ASSESSMENT CRITERION 3 
    3. Conflict situations and/or persons reported to the appropriate personnel according to workplace instructions. 

    SPECIFIC OUTCOME 2 
    Handle and defuse conflict situation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Person(s) involved are dealt with in a manner appropriate to the situation and according to workplace procedures. 

    ASSESSMENT CRITERION 2 
    2. Appropriate assistance is sought. 

    ASSESSMENT CRITERION 3 
    3. Minimum force options, inclusive of verbal and physical, are considered in resolving conflict. 

    ASSESSMENT CRITERION 4 
    4. Interaction is terminated tactfully when the situation is defused. 

    SPECIFIC OUTCOME 3 
    Provide feedback on conflict situation. 
    OUTCOME RANGE 
    Work procedures must include:
  • Rules, regulations and procedures

    Conflict situations must include:
  • Difficult people.
  • Intoxicated
  • Drugs/alcohol
  • Aggressive
  • Enraged.

    Handle and defuse must include:
  • Ejection of people from premises
  • Physical restraint.
  • Verbal persuasion.

    Relevant role players must include:
  • Management
  • Client
  • Security personnel
  • Emergency services
  • Official & statutory Institutions personnel. 

  • ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Written report on incident is completed in accordance with workplace procedures. 

    ASSESSMENT CRITERION 2 
    2. Report is submitted to relevant role players. 

    ASSESSMENT CRITERION 3 
    3. Follow up to ensure conflict is defused according to workplace procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this unit standard must be registered as an assessor with the POSLEC SETA ETQA/and any other body with whom a MOU was entered into.
    2. Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider through the POSLEC SETA ETQA/and any other body with whom a MOU was entered into by SAQA.
    3. Moderation of assessment will be overseen by the POSLEC SETA ETQA/and any other body with whom a MOU was entered into according to the moderation guidelines in the relevant qualification and the POSLEC SETA ETQA/and any other body with whom a MOU was entered into, procedures. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Refer to the Specific Outcomes and the Assessment Criteria contained in this unit standard and specifically:
  • A comprehensive understanding of communication and body language skills.
  • A comprehensive understanding of relevant legislation.
  • A comprehensive understanding of verbal and written reports.
  • A comprehensive understanding of client/public relations 


  • Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems related to security conflict situations. 

    UNIT STANDARD CCFO ORGANISING 
    Organise oneself and one`s activities so that interaction is terminated tactfully when the situation is defused. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information related to the conflict situation in order to determine the most appropriate manner of dealing with the situation. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when dealing with relevant role players. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems in that clear and precise feedback on a situation is obtained from all relevant role players. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Supplementary Information:

    Specified Requirements

    Specified requirements include legal and legislative specific requirements and are
    Legal
  • Applicable sections of the Firearms Control Act 60/2000.
  • Applicable sections of the Criminal Procedures Act, 1977.
  • Applicable sections of the Regulation of Gatherings Act, 1993.
  • Applicable sections of the Domestic Violence Act, 1993.
  • Applicable sections of the Child Protection Act, 1993.
  • Applicable sections of the Dangerous Weapons Act.
  • Private defence
  • Moral & humanitarian considerations (proportionality)
  • Continuum of force.
  • Vicarious liability
  • Civil liability

    Context Specific
  • Training provider user manuals
  • Specifications, agreements, policies and procedures

    Resources required for Assessment:
  • Safety equipment and protective uniform/clothes
  • Communications equipment.
  • Necessary administrative and stationary issue.
  • Criterion referenced assessment instructions/tools.
  • A suitable venue: workplace and classroom. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  58577   National Certificate: General Security Practices  Level 3  NQF Level 03  Reregistered  2023-06-30  SAS SETA 
    Core  64389   Further Education and Training Certificate: Corrections Services  Level 4  NQF Level 04  Reregistered  2023-06-30  SAS SETA 
    Core  57713   Further Education and Training Certificate: Specialist Security Practices  Level 4  NQF Level 04  Reregistered  2023-06-30  SAS SETA 
    Core  22491   Further Education and Training Certificate: Specialist Security Practices  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2006-11-16  SAS SETA 
    Elective  22490   National Certificate: General Security Practices  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2007-11-28  Was SAS SETA until Last Date for Achievement 
    Elective  61609   Further Education and Training Certificate: Volunteer Support  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  22110   National Certificate: Electronic Security Practices  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2007-08-16  Was SAS SETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 2000 SIMUNYE SECURITY TRAINING ACADEMY 
    2. 24/7 Security Services 
    3. ABAPHICOTHI SECURITY SOLUTIONS 
    4. ABONGILE MNYANDA TRADING CC T/A EKO KOBRA 
    5. ADT SECURITY SERVICES PTY LTD CAPE TOWN 
    6. ADT SECURITY SERVICES PTY LTD PRETORIA NORTH 
    7. ADVANCED RISK SOLUTIONS 10000 (PTY) LTD 
    8. AIM TRAINING ACADEMY 
    9. AIM TRAINING ACADEMY - BUNDU 
    10. AIM TRAINING ACADEMY - CURLEWS 
    11. AIM TRAINING ACADEMY ASM 
    12. AIM TRAINING ACADEMY MANYALETI 
    13. AIM TRAINING ACADEMY PHALABORWA 
    14. AKAF BODYGUARDS 
    15. AKHOLEKILE (PTY) LTD 
    16. ALUTE SA PTY LTD 
    17. ASIKHULUME SECURITY SERVICES 
    18. AVSCAN TRAINING PTY LTD BOKSBURG 
    19. BAKHOANA MANAGEMENT AND BUSINESS COLLEGE PTY LTD 
    20. BAMBILIZWE INVESTMENTS HOLDINGS 
    21. Bankam Security Services Cc 
    22. BEETEES CABS CC 
    23. BIGSCREEN SECURE SOLUTIONS 
    24. BITLINE SA 368 CC 
    25. BLACKEN SECURITY SERVICES 
    26. BOKAMOSO INSTITUTE OF SOUTH AFRICA 
    27. BOTHAKGA PROTECTION AND SECURITY HOLDINGS (PTY) LTD 
    28. BTC TRAINING AFRICA PTY LTD 
    29. BULCOF SECURITY AND CLEANING SERVICES 
    30. C G S CORPORATE SECURITY SERVICES PTY LTD 
    31. CALVARY ENTERPRISE 
    32. CAVE SECURITY AND TRAINING 
    33. CHILLIE CHILD BUSINESS CONSULTING 22 CC 
    34. COLLINS SEBOLA FINANCIAL SERVICES (PTY) 
    35. COUNTERINTELLIGENCE SAFETY AND SECURITY 
    36. DCS KRUGERSDORP 
    37. DOUBLE OPTION TRADING 120 (PTY) LTD AND SECURITY TRAINING CENTRE 
    38. DYNAMIC ALTERNATIVES PTY LTD 
    39. E FOCUS ENTERPRISE (PTY) LTD 
    40. EEL PROTECTION SERVICES THEMBALUVHILO 
    41. EKHURHULENI SHOOTING AND TRAINING ACADEMY 
    42. ELASON PRO-ACTIVE SECURITY (PTY) LTD 
    43. EMC TRAINING AND CONSULTING (PTY) LTD 
    44. ENFORCE SECURITY SERVICES PTY LTD ETHEKWINI 
    45. ENGIE SECURITY SERVICES TRAINING AND DEVELOPMENT CENTRE PTY LTD 
    46. FALCON FIREARM ACADEMY 
    47. FAST CATCH SECURITY AND TRAINING SERVICES CC 
    48. Fidelity Security Services 
    49. FIRMSTONE CONSULTING AND SECURITY ACADEMY 
    50. FORUM SEKURITEIT 
    51. GENESIS K9 GROUP (PTY) LTD 
    52. GINGIRIKANI SECURITY SERVICES CC 
    53. Hadassah Security Consultants Cc 
    54. HLAESEKANI SECURITY SERVICES 
    55. HLUMA SECURITY SERVICES 
    56. IJABA INTERGRATED SECURITY SERVICES (PTY) LTD 
    57. Ikhwezi Training Institute (Pty) Ltd 
    58. IMVULA SKILLS DEVELOPMENT ACADEM Y 9PTY) LTD -DRBAN BRANCH 
    59. IMVULA SKILLS DEVELOPMENT ACADEMY 
    60. IMVULA SKILLS DEVELOPMENT ACADEMY (PTY) LTD CAPE TOWN BRANCH 
    61. INGELOSI TRADING 192 CC 
    62. INSTITUTE FOR PERSONAL CLOSE PROTECTION 
    63. IPELENG RISK MANAGEMENT SERVICES PTY LTD 
    64. ISASA SECURITY TRAINING CC 
    65. ITO FOCUS PHOLE 
    66. JJM SECURITY 
    67. JODIGYN (PTY) LTD 
    68. KEDISANG SECURITY 
    69. KNO SECURITY AND SUPPLY SERVICES (PTY) LTD 
    70. L AND L TRAINING 
    71. LAMS KWENA RESCUE 
    72. LEBZ PEKEDI CONSTRUCTION AND TRAIDING (PTY) LTD 
    73. Lesedi Security And Training Servic Es 
    74. LIFESHIELD HOME SECURITY AND PROJECTS PTY LTD 
    75. LUANAMETRADING ENTERPISE 
    76. LUFATINGE CONSTRUCTION AND GENERAL TRADING 
    77. MA SECURITY TRAINING AND PRIVATE INVESTIGATION 
    78. MABASO HOLDINGS 
    79. MADUNA PROTECTION SERVICES CC 
    80. MAHAMOTSA TRADING ENTERPRISE CC 
    81. MAS SAFE SECURITY CC 
    82. MASUTHA TRAINING AND SECURITY SERVICES 
    83. MATIM BUSINESS CONSULTANTS 
    84. MATIMBA SAFETY AND SECURITY (PTY) LTD 
    85. MAXIMUM NOTIONS PRIVATE INVESTIGATORS CC 
    86. MBUDZANA DZANGA TRADERS CONSTRUCTION AND SECURITY 
    87. MIDRAND TRAINING ACADEMY PTY LTD 
    88. MILITES DEI SECURITY SERVICES (PTY) LTD 
    89. MILLCREEK TRADING CC 
    90. MISHO''S INVETMENTS 
    91. MJAYELI SECURITY (PTY) LTD 
    92. MMASEBKO TRAINING SECURITY CENTRE 
    93. MOKHOMO SECURITY 
    94. MOLAPO-MOTLE ENTERPRISES 
    95. MOLEMA GROUP HOLDINGS 
    96. MUSTEK UNLIMITED 
    97. NCEDA CLEANING AND SECURITY SERVICES 
    98. NDIVHUWO SECURITY TRAINING 
    99. NORTHERN GOURMET TRADERS AND SECURITY SERVICES CC 
    100. NS 64 BUSINESS ENTERPRISE 
    101. NTATE AVIATION AND SECURITY TRAINING 
    102. NU LAW FIREARMS COMPLIANCE 
    103. NYANDENI SECURITY SERVICES 
    104. PASE ADVANCED TRAINING CONCEPT PTY LTD 
    105. PHUMLA MANGWENIS TRADING AND PROJECTS PTY LTD 
    106. PIROT SECURITY SERVICES 
    107. POSEIDAN SECURITY SERVICE PTY LTD 
    108. PROTEA COIN GROUP (ASSETS IN TRANSIT AND ARMED REACTION) 
    109. PROTOCOL K9 PTY LTD 
    110. Quiver Security Services Cc 
    111. RAMAZWI SECURITY SERVICES CC 
    112. RHODE RISK MANAGEMENT SERVICES CC 
    113. RISENGASECURITY TRAINING SERVICES 
    114. ROMULA BUSINESS ENTERPRISES T/A SIYAFUNDA SECURITY ACADEMY 
    115. SA PROTECTION AND SECURITY UNIT (PTY) LTD 
    116. SAHO INVESTMENT CC 
    117. SAKHI'SIZWE SECURITY SERVICES CC 
    118. SCOTTIE PROJECTS 
    119. SEVENTH AVENUE TRADING 580 
    120. SHALUZA PROTECTION FORCE CC 
    121. SHAMARIAH SECURITY AND TRAINING 
    122. SILWAYIPHI CLEANING SECURITY SERVICES 
    123. SIPHEFU BUSINESS SOLUTIONS (PTY) LTD 
    124. SIRIUS RISK MANAGEMENT (PTY) LTD 
    125. SIT INVESTMENT HOLDINGS 
    126. SIVA SECURITY SERVICES 
    127. SIYANIVIKELA SECURITY SERVICES 
    128. SNAP SOLUTIONS NETWX PTY LTD 
    129. SOLID PROTECTION SERVICES PTY LTD 
    130. SOUTH AFRICAN MARSHALL (PTY) LTD 
    131. SOUTH AFRICAN WING SECURITY CC 
    132. SSG Security Solutions Pty Ltd 
    133. STALLION LEARNING CENTRE PTY LTD 
    134. STALLION SECURITY PTY LTD WESTERN CAPE BRANCH 
    135. STAR PROFESSIONAL FIREARM TRAINING CENTRE CC 
    136. STRONG TRAINING ACADEMY THOHOYANDOU 
    137. TACKLE HOF TRADING 
    138. TACTICAL AND STRATEGIC SECURITY TRAINING 
    139. TACTICAL TASK FORCE AND TRAINING ACADEMY 
    140. TDP Enterprise and Projects (Pty) Ltd 
    141. THE BTC GROUP 
    142. THE LADY BOSS SECURITY SERVICES 
    143. THINETI SECURITY AND TRAINING 
    144. THINGA SECURITY TRAINING SERVICES CC 
    145. THIZRAM 
    146. THREEWAY CONSULTING 
    147. TINTSWALO SECURITY SERVICES 
    148. TITANCE BUSINESS ENTERPRISES 
    149. TLOTSOPARTNERS 
    150. TSHITHIKHO SUPPLY AND SECURITY CC 
    151. TT ROS BUSINESS ENTERPRISE 
    152. TZANEEN TRAINING CENTRE LIMPOPO 
    153. VETARAN SECURITY SERVICES 
    154. Vexlozone (Pty) Ltd 
    155. VHUDIKI SECURITY AND GENERAL SUPPLIER 
    156. VIMTSIRE SECURITY AND PROTECTION SERVICESS C C 
    157. VITAL SKILLS CC 
    158. VUTHELA AFRICA SECURITY SERVICES 
    159. White Leopard Security 
    160. WILLSHIR TRADING 
    161. WISE GUY ACADEMY (PTY) LTD 
    162. XONE CONTROL ROOM MANAGEMENT (PTY) LTD 
    163. ZERO TOLERANCE SECURITY 
    164. ZEVOLI 9 PTY LTD 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.