SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Identify, handle and defuse security related conflict 
SAQA US ID UNIT STANDARD TITLE
11505  Identify, handle and defuse security related conflict 
ORIGINATOR
SGB Security 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 08 - Law, Military Science and Security Safety in Society 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  12 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is for personnel to identify, handle and defuse security related conflict between members of the public and security personnel with minimum use of force in the workplace.

Benefit for society of this unit standard is that the person who completes this will contribute to safety in society.

A person credited with this unit standard will be able to:
  • Identify conflict situations.
  • Handle and defuse conflict situation.
  • Provide feedback on conflict situation. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The following knowledge, skills, attitude and/or equivalent:
  • A knowledge, comprehension and application of language and mathematics NQF 03 
    		•

    UNIT STANDARD RANGE 
    This unit standard applies to persons who competently identify, handle and defuse security related conflict between members of the public and security personnel with minimum use of force in the workplace. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify conflict situations. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Conflict situation is prioritised. 

    ASSESSMENT CRITERION 2 
    2. Conflict assessment and techniques are used to establish possible solutions. 

    ASSESSMENT CRITERION 3 
    3. Conflict situations and/or persons reported to the appropriate personnel according to workplace instructions. 

    SPECIFIC OUTCOME 2 
    Handle and defuse conflict situation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Person(s) involved are dealt with in a manner appropriate to the situation and according to workplace procedures. 

    ASSESSMENT CRITERION 2 
    2. Appropriate assistance is sought. 

    ASSESSMENT CRITERION 3 
    3. Minimum force options, inclusive of verbal and physical, are considered in resolving conflict. 

    ASSESSMENT CRITERION 4 
    4. Interaction is terminated tactfully when the situation is defused. 

    SPECIFIC OUTCOME 3 
    Provide feedback on conflict situation. 
    OUTCOME RANGE 
    Work procedures must include:
  • Rules, regulations and procedures

    Conflict situations must include:
  • Difficult people.
  • Intoxicated
  • Drugs/alcohol
  • Aggressive
  • Enraged.

    Handle and defuse must include:
  • Ejection of people from premises
  • Physical restraint.
  • Verbal persuasion.

    Relevant role players must include:
  • Management
  • Client
  • Security personnel
  • Emergency services
  • Official & statutory Institutions personnel. 
    		•

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Written report on incident is completed in accordance with workplace procedures. 

    ASSESSMENT CRITERION 2 
    2. Report is submitted to relevant role players. 

    ASSESSMENT CRITERION 3 
    3. Follow up to ensure conflict is defused according to workplace procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this unit standard must be registered as an assessor with the POSLEC SETA ETQA/and any other body with whom a MOU was entered into.
    2. Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider through the POSLEC SETA ETQA/and any other body with whom a MOU was entered into by SAQA.
    3. Moderation of assessment will be overseen by the POSLEC SETA ETQA/and any other body with whom a MOU was entered into according to the moderation guidelines in the relevant qualification and the POSLEC SETA ETQA/and any other body with whom a MOU was entered into, procedures. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Refer to the Specific Outcomes and the Assessment Criteria contained in this unit standard and specifically:
  • A comprehensive understanding of communication and body language skills.
  • A comprehensive understanding of relevant legislation.
  • A comprehensive understanding of verbal and written reports.
  • A comprehensive understanding of client/public relations 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems related to security conflict situations. 

    UNIT STANDARD CCFO ORGANISING 
    Organise oneself and one`s activities so that interaction is terminated tactfully when the situation is defused. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information related to the conflict situation in order to determine the most appropriate manner of dealing with the situation. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when dealing with relevant role players. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems in that clear and precise feedback on a situation is obtained from all relevant role players. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Supplementary Information:

    Specified Requirements

    Specified requirements include legal and legislative specific requirements and are
    Legal
  • Applicable sections of the Firearms Control Act 60/2000.
  • Applicable sections of the Criminal Procedures Act, 1977.
  • Applicable sections of the Regulation of Gatherings Act, 1993.
  • Applicable sections of the Domestic Violence Act, 1993.
  • Applicable sections of the Child Protection Act, 1993.
  • Applicable sections of the Dangerous Weapons Act.
  • Private defence
  • Moral & humanitarian considerations (proportionality)
  • Continuum of force.
  • Vicarious liability
  • Civil liability

    Context Specific
  • Training provider user manuals
  • Specifications, agreements, policies and procedures

    Resources required for Assessment:
  • Safety equipment and protective uniform/clothes
  • Communications equipment.
  • Necessary administrative and stationary issue.
  • Criterion referenced assessment instructions/tools.
  • A suitable venue: workplace and classroom. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  58577   National Certificate: General Security Practices  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SAS SETA 
    Core  64389   Further Education and Training Certificate: Corrections Services  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SAS SETA 
    Core  57713   Further Education and Training Certificate: Specialist Security Practices  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SAS SETA 
    Core  22491   Further Education and Training Certificate: Specialist Security Practices  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2006-11-16  SAS SETA 
    Elective  22490   National Certificate: General Security Practices  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2007-11-28  Was SAS SETA until Last Date for Achievement 
    Elective  61609   Further Education and Training Certificate: Volunteer Support  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  22110   National Certificate: Electronic Security Practices  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2007-08-16  Was SAS SETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.