SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Operate, interpret and monitor security activities from venue operations centre 
SAQA US ID UNIT STANDARD TITLE
11514  Operate, interpret and monitor security activities from venue operations centre 
ORIGINATOR
SGB Security 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 08 - Law, Military Science and Security Safety in Society 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  15 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2005-11-01  2008-11-01  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2009-11-01   2012-11-01  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit is for relevant personnel to competently operate and monitor the security activities from a stadium venue operations center. It also deals with coordinating responses to incidents and providing back up support to security officers.

Benefit for society of this unit standard is that the person who completes this will contribute to safety in society.

A person credited with this unit standard will be able to:
  • Monitor safety and security activities of stadium security officers/staff.
  • Co-ordinate responses to alarm, emergency or incident signals and update operation centre information for ongoing assessment.
  • Communicate and assess the authenticity of venue systems and requests.
  • Evaluate and provide response to information and incidents.
  • Handover duties 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The following knowledge, skills attitude and/or equivalent:
  • A knowledge, comprehension and application of language and mathematical skills at NQF level 03. 
    		•

    UNIT STANDARD RANGE 
    This unit standard applies to persons competently operating and monitoring security activities from venue operations centre within a stadium. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Monitor safety and security activities of stadium security officers/staff. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Stadium security officers continually monitored to ensure contact with venue operation centre maintained according to standard operating procedures. 

    ASSESSMENT CRITERION 2 
    2. All incidents, emergencies and failures to communicate with venue operations centre, identified and dealt with according to standard operating procedures. 

    ASSESSMENT CRITERION 3 
    3. Situations requiring back up are identified and resources allocated to assist stadium security officers, according to standard operating procedures. 

    ASSESSMENT CRITERION 4 
    4. Variations to standard operating procedures checked and notified to relevant personnel. 

    ASSESSMENT CRITERION 5 
    5. Security officer login calls monitored to ensure compliance with standard operating procedures. 

    ASSESSMENT CRITERION 6 
    6. All procedures documented according to standard operating procedures. 

    SPECIFIC OUTCOME 2 
    Co-ordinate responses to alarm, emergency or incident signals. 
    OUTCOME NOTES 
    Co-ordinate responses to alarm, emergency or incident signals and update operation centre information for ongoing assessment. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Availability of security personnel assessed and suitably qualified and equipped officers dispatched as appropriate to the situation. 

    ASSESSMENT CRITERION 2 
    2. Security personnel provided with full, accurate and timely information to allow maximum effectiveness when attending the scene. 

    ASSESSMENT CRITERION 3 
    3. Security personnel's attendance at scene of incident monitored, and the need for back up resources identified and acted upon. 

    ASSESSMENT CRITERION 4 
    4. Input assessed and appropriate template followed. 

    ASSESSMENT CRITERION 5 
    5. Responses for incidents formatted according to instructions. 

    ASSESSMENT CRITERION 6 
    6. Changes to stadium database completed as required. 

    SPECIFIC OUTCOME 3 
    Communicate and assess the authenticity of venue systems and requests. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Field technical staff recognized and authorized to generate signals from system according to standard operating procedures. 

    ASSESSMENT CRITERION 2 
    2. Incoming signals verified for status and description. 

    ASSESSMENT CRITERION 3 
    3. Authenticity of incoming callers verified according to standard operating procedures. 

    ASSESSMENT CRITERION 4 
    4. Passwords and codes requested and verified according to standard operating procedures. 

    ASSESSMENT CRITERION 5 
    5. All changes to stadium information and/or requirements verified according to standard operating procedures. 

    ASSESSMENT CRITERION 6 
    6. Authenticity of the caller, when disputed or in question, referred to appropriate personnel. 

    SPECIFIC OUTCOME 4 
    Evaluate and provide response to information and incidents. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Incidents identified and checked to determine exact location and priority according to standard operating procedures. 

    ASSESSMENT CRITERION 2 
    2. Incident notified to relevant personnel and actioned according to standard operating procedures and/or venue operations centre management instructions. 

    ASSESSMENT CRITERION 3 
    3. Status of incident monitored regularly and changes in incident immediately notified to relevant venue operations centre personnel. 

    ASSESSMENT CRITERION 4 
    4. Advanced stadium security equipment and systems operated and monitored according to standard operating procedures. 

    ASSESSMENT CRITERION 5 
    5. Information conveyed by advanced equipment and systems interpreted and acted upon according to venue operations centre brief and standard operating procedures. 

    ASSESSMENT CRITERION 6 
    6. Systems and equipment information cross-checked by reference to companion monitoring systems where appropriate and possible. 

    ASSESSMENT CRITERION 7 
    7. Situation assessed by reference to all available information and response formulated and implemented according to venue operations centre brief and standard operating procedures. 

    ASSESSMENT CRITERION 8 
    8. All incidents and actions recorded and reported according to standard operating procedures. 

    SPECIFIC OUTCOME 5 
    Handover duties. 
    OUTCOME RANGE 
    Incidents must include:
  • Safety incidents
  • Security incidents
  • Stadium management incidents
  • Safe alarms
  • Medical alerts
  • Fire alarms
  • Hold up alarms
  • Access control incidents
  • Crowd control incidents

    Action required must include:
  • Notification of relevant security personnel
  • Notification of emergency services
  • Dispatch of security support staff
  • Specific instructions as recorded in standard operating procedures.

    Change in incident status must include:
  • Change from single to multiple security activation.

    Action required must include:
  • Notification of relevant personnel
  • Notification of relevant police or emergency services
  • Dispatch of response/recovery services/teams
  • Specific instructions as recorded in venue operations centre brief
  • Standard operating procedures
  • Assessment of risk
  • Assessment of response/recovery required
  • Data update via verified input
  • Database recovery procedures
  • Escalation of security status procedures

    Field technical staff must include:
  • System conversion technicians
  • Installation technicians
  • Other authorised persons 
    		•

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Debriefing sessions conducted with outgoing shift according to standard operating procedures. 

    ASSESSMENT CRITERION 2 
    2. Carry over issues requiring resolution and/or attention identified and allocated with priority and appropriate resources. 

    ASSESSMENT CRITERION 3 
    3. Takeover of duties completed according to standard operating procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this unit standard must be registered as an assessor with the POSLEC SETA ETQA/and any other body with whom a MOU was entered into.
    2. Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider through the POSLEC SETA ETQA/and any other body with whom a MOU was entered into by SAQA.
    3. Moderation of assessment will be overseen by the POSLEC ETQA according to the moderation guidelines in the relevant qualification and the POSLEC SETA ETQA/ and any other body with whom a MOU was entered into. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Refer to the Specific Outcomes and the Assessment Criteria contained in this unit standard and specifically:
  • A basic understanding of conflict resolution skills
  • A comprehensive understanding of the relevant legislation
  • A broad understanding of use of communications equipment and systems
  • A comprehensive understanding of distress alarms and action to be taken
  • Skills in the assessment and monitoring of crowd behaviour, size, safety and direction.
  • A comprehensive understanding of communication skills
  • A comprehensive understanding of decision-making skills
  • A comprehensive understanding of security systems and equipment
  • A comprehensive understanding of Password and code procedures
  • A comprehensive understanding of report writing. 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems related to information monitored by advanced security equipment and systems according to venue operations centre standard operating procedures. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of an events security venue operations centre team, group, and organisation. 

    UNIT STANDARD CCFO ORGANISING 
    Organise oneself and one`s activities so that all requirements are met when co-ordinating responses to alarm, emergency or incident signals and updating operation centre information for ongoing assessments. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information related to the accurate assessment of various situations involving stadium security staff (including emergencies) and the taking of appropriate and timely action. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using appropriate interpersonal skills when dealing with the monitoring and actioning of incidents. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems in that the level of appropriate coordinated responses, security, fire and access control incidents is identified in accordance with applicable laws pertaining to the events centre operation. 

    UNIT STANDARD NOTES 
    Supplementary Information:

    Specified Requirements

    Specified requirements include legal, legislative and specific operational requirements and are:

    Legal
  • Applicable sections of the Private Security Industry Regulation Act 56 of 2001.
  • Applicable sections of the Firearms Control Act 60/2000.
  • Applicable sections of the Trespass act
  • Applicable sections of the Road Traffic act
  • Applicable sections of the Access to Public Premises act
  • Applicable sections of the Fencing act
  • Applicable sections of the Criminal Procedures Act 51 of 1977
  • Applicable legislation around municipal bylaws
  • Applicable sections of the Regulation of Gatherings Act
  • Applicable sections of the Dangerous Weapons Act
  • Applicable sections of specific Acts relevant to unique job/workplace environments:
  • Applicable sections of the Occupational Health and Safety Act.

    Context Specific
  • Training provider user manuals
  • Specifications, agreements and policies and procedures

    Resources required for Assessment:
  • Safety equipment and protective uniform/clothes
  • Communications and monitoring equipment.
  • Necessary administrative and stationary issue.
  • Criterion referenced assessment instructions/tools.
  • A suitable venue: workplace (venue) and classroom. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  22491   Further Education and Training Certificate: Specialist Security Practices  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2006-11-16  SAS SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. SOUTH AFRICAN RESERVE BANK 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.