SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply the basic principles of issue management 
SAQA US ID UNIT STANDARD TITLE
115401  Apply the basic principles of issue management 
ORIGINATOR
SGB Human Resource Management and Practices 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Human Resources 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The person credited with this Unit Standard will understand and be able to follow and apply the processes that have been put in place to manage issues arising within the project and client environments.

The qualifying learner is capable of:
  • Assisting in the identification of project related issues and following the appropriate process to register the issue.
  • Assisting a senior consultant in the resolution of the identified project issue
  • Assisting to provide constant feedback on the status of the issue resolution 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication at NQF Level 4.
  • Computer Literacy at NQF Level 3. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Assist in the identification of project related issues, following the appropriate process. 
    OUTCOME NOTES 
    Assist in the identification of project related issues, following the appropriate process to register the issue 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A list of project issues, generated during a client interaction, is produced accurately and within a specified time 

    ASSESSMENT CRITERION 2 
    The implication of issues to the project are explained verbally and in writing 

    ASSESSMENT CRITERION 3 
    An issue is registered using appropriate documentation 

    SPECIFIC OUTCOME 2 
    Assist in the resolution of the identified project issue. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The theory of issue resolution is explained clearly in an oral presentation 

    ASSESSMENT CRITERION 2 
    The methodology used in issue resolution is applied to a specific issue 

    ASSESSMENT CRITERION 3 
    Findings from workshops and client engagements aimed at resolving the identified issue are clearly recorded and presented to the senior consultant 

    SPECIFIC OUTCOME 3 
    Assist to provide constant feedback on the status of the issue resolution. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Workshops and findings with regard to the process of issue resolution are clearly documented 

    ASSESSMENT CRITERION 2 
    Feedback to the senior consultant and the client is provided in a regular and controlled manner 

    ASSESSMENT CRITERION 3 
    A resolved issue is closed off with the signoff of the senior consultant and the client 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this Unit Standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or by an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA .
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Principles of good client relations.
  • Organisational service ethics.
  • Organisational policies and procedures. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group organization, community when gathering information under the supervision of a senior consultant. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organize and critically evaluate information when gathering information and writing reports or preparing presentations. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written presentation when writing reports, giving explanations and making presentations. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  50081   Further Education and Training Certificate: Leadership Development  Level 4  NQF Level 04  Reregistered  2023-06-30  LG SETA 
    Elective  48874   National Certificate: Business Consulting Practice (Enterprise Resource Planning)  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SERVICES 
    Elective  50205   National Certificate: Municipal Integrated Development Planning  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  LG SETA 
    Elective  49419   National Diploma: Business Consulting Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2020-07-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. ABA Sebenzi 
    2. AfroXpert Performance Developement cc 
    3. All Access Holdings 
    4. Amabamba Recruitment 
    5. Amadube Investments CC 
    6. Asiphokuhle Training and Research Institute 
    7. Bantubanye Skills 
    8. BF QUALITY SOLUTIONS (PTY) LTD 
    9. Break The Chains Development Services 
    10. BW Khuzwayo Consulting CC 
    11. Classic Human Capital Solutions 
    12. Continuing Education Programme 
    13. CTC College(PTY) LTD. 
    14. Dean Institute Of Learning (Pty) Ltd 
    15. Development Bank of Southern Africa (DBSA) 
    16. Ditirelo Skills Development Services 
    17. Edutraining Business College 
    18. Elective Training Institute Enterprise CC 
    19. Eskilz College (Pty) Ltd 
    20. Ethekwini Corporate and Human Resources Skills Development Unit 
    21. Express Model 405 
    22. Fire Protection Association of Southern Africa 
    23. Frugatrax Consultants 
    24. Glere Skills and Consultants 
    25. Goitsikitso Enterprise Trading 
    26. Growth Management Consulting 
    27. Gudlhuza Development Solutions cc 
    28. IQ Skills Academy (PTY) LTD. 
    29. Jobafrik Consulting 
    30. K Shabangu FET College 
    31. KAGISHO BUSINESS CONCEPTS (Pty) LTD 
    32. KALIDEEN MANAGEMENT SERVICES 
    33. Kamanga Skills Projects 
    34. Karabo Ya Karabo 
    35. Kernel Management and Consulting (PTY) LTD. 
    36. Kgolo Institute 
    37. KHOSITHI TRAINING 
    38. Kia Chuma 
    39. KOKANO PROJECTS PTY LTD 
    40. Lagnita Skills Solutions 
    41. Lewerb Holdings (PTY) Ltd 
    42. Makhophila Business Enterprise 
    43. Management College of Southern Africa (MANCOSA) 
    44. Mangalani Business Enterprises 
    45. Maqhawe College 
    46. Masemase Consultancy CC. 
    47. Mass Computer Training And Printers 
    48. Mgwezane Training and Events Management CC. 
    49. Miczo's Enterprise 
    50. Mission Point Consulting 
    51. Mmalethabo Consulting 
    52. Mortarboard Training Solutions 
    53. MTHENGENYA & ASSOCIATES 
    54. Ndrendre Building & General Services 
    55. Nemalale Eagles Consultancy CC 
    56. Networx for Career Development 
    57. Nhlahle Development Agency 
    58. NJ & L Trading Enterprise CC. 
    59. NS Global Academy 
    60. Outeniqua Leadership Institute 
    61. Paseka Business Enterprise 
    62. Pioneer Business Consulting 
    63. Power Rush Trading 170 CC. 
    64. PTDEV (Pty) Ltd 
    65. Pudi's Educational Services And Youth Development 
    66. Quick Leap Investment 
    67. Sasalethu Consulting and Associates 
    68. SIZA NESU TRAINING AND DEVELOPMENT 
    69. Solstice Networks CC. 
    70. Talent Emporium Academy (PTY) Ltd 
    71. Tankimo Trading (Pty) Ltd 
    72. The Crimson CO CC. 
    73. Tloumogale Business Development & Consulting 
    74. Tradesman Consulting and Training Solutions 
    75. Tsebo Kitso Trainings 
    76. Tshelopele Development Institution 
    77. Tshwane Training Institute (PTY) LTD. 
    78. Umfolozi FET College 
    79. Umqondo Consultancy 
    80. University of Venda 
    81. Vicmat Consultants 
    82. Ya Hina Management Consulting and projects 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.