SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Provide administrative support within a consulting context

SAQA US ID	UNIT STANDARD TITLE
115406	Provide administrative support within a consulting context
ORIGINATOR
SGB Human Resource Management and Practices
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 03 - Business, Commerce and Management Studies			Human Resources
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 5	Level TBA: Pre-2009 was L5	5
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2026-06-30		2029-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

The person credited with this unit standard is able to render appropriate support to a team of consultants in administrative matters as required.

The qualifying learner is capable of:

Addressing a wide range of administrative issues to foster ongoing improvement in service delivery

Performing administrative support functions in a way that will leave the public with a positive view of the consulting firm

Contributing to the formulation of administrative policies, norms and procedures

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

It is assumed that the learner is competent in Communication at NQF Level 4.

UNIT STANDARD RANGE

N/A

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Address administrative issues to foster ongoing improvement in service delivery.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Appropriate information on administrative support requirements is gathered from a client and documented correctly according to organisational policies and procedures

ASSESSMENT CRITERION 2

Suggested administrative actions/systems to be implemented are identified and listed, along with the advantages and disadvantages of each, for the client in question

ASSESSMENT CRITERION 3

Meetings with all stakeholders in a consulting engagement are arranged at which administrative needs and proposed actions to be taken are confirmed orally and in report format

SPECIFIC OUTCOME 2

Perform administrative support functions to promote the image of the consulting firm.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Decisions are taken on which administrative support actions are to be undertaken by the learner-consultant in service of the client

ASSESSMENT CRITERION 2

Administrative support actions are prioritised and scheduled in conjunction with the senior consultants

ASSESSMENT CRITERION 3

Actions are undertaken to serve the client that are in line with the consulting firm's service ethic, policies and procedures, and the directions given by senior consultants

ASSESSMENT CRITERION 4

Records of important decisions and key actions in providing necessary administrative support to the client are made and kept up-to-date according to organisational policies and procedures.

SPECIFIC OUTCOME 3

Contribute to the formulation of administrative policies, norms and procedures.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

The administrative policies, norms and procedures of a client's organisation are identified, described and analysed to determine the degree of coherence between them

ASSESSMENT CRITERION 2

The administrative policies of the client's organisation are analysed to determine areas where gaps exist in terms of current practice

ASSESSMENT CRITERION 3

Alterations and additions are recommended to make the policies more relevant

ASSESSMENT CRITERION 4

Policies and procedures are analysed to ensure that they promote best practice in the organisation

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.

Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.

Moderation of assessment will be conducted by the relevant ETQA at its discretion.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Computer literacy

Principles of good client relations

The organisational service ethic

Organisational policies and procedures

UNIT STANDARD DEVELOPMENTAL OUTCOME

N/A

UNIT STANDARD LINKAGES

N/A

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made when seeing the problems that clients have in terms of their administration and suggesting procedures and policies to solve them.

UNIT STANDARD CCFO WORKING

Work effectively with others as a member of a team, group organization, community as all work is being done in a team context under the supervision of a senior consultant

UNIT STANDARD CCFO COLLECTING

Collect, analyse, organize and critically evaluate information when analysing the client's administrative needs

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written presentation when writing reports and discussing administration issues with clients

UNIT STANDARD ASSESSOR CRITERIA

N/A

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

UNIT STANDARD NOTES

N/A

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Elective	79886	National Certificate: Business Advising	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES
Elective	48874	National Certificate: Business Consulting Practice (Enterprise Resource Planning)	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES
Elective	49419	National Diploma: Business Consulting Practice	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES
Elective	73129	National Diploma: Public Relations Practice	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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