SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Analyse feedback contexts and apply constructive feedback techniques 
SAQA US ID UNIT STANDARD TITLE
115431  Analyse feedback contexts and apply constructive feedback techniques 
ORIGINATOR
SGB Computer Sciences and Information Systems 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended:
  • To provide fundamental knowledge of the areas covered
  • For those working in, or entering the workplace in the area of Business and Organisational Communication
  • As additional knowledge for those wanting to understand the areas covered

    People credited with this unit standard are able to: Analyse feedback contexts and / or situations
  • Give constructive feedback
  • Respond constructively to feedback
    The performance of all elements is to a standard that allows for further learning in this area. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit is based on a person having prior knowledge and skills to:
  • Communicate and write in English, at least at NQF level 3. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Provide constructive feedback. 
    OUTCOME RANGE 
    Language; Context; Content; Tone; Behavior; Ethics. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The provision is selected in terms of type and channel 

    ASSESSMENT CRITERION 2 
    The provision ensures that the language, content and tone of feedback fit the situation, the occasion, the subject matter and the audience 

    ASSESSMENT CRITERION 3 
    The provision describes the behavior or event which is the focus of feedback, in neutral terms, with the absence of reference to character or personality of the recipient 

    ASSESSMENT CRITERION 4 
    The provision identifies legal and ethical requirements that impact on the time and place where feedback is provided 

    ASSESSMENT CRITERION 5 
    The provision ensures that the content of the message meets the objectives set for providing feedback 

    ASSESSMENT CRITERION 6 
    The provision ensures that constructive feedback incorporates listening, open questions, paraphrasing and responding to receiver reactions 

    SPECIFIC OUTCOME 2 
    Analyse feedback contexts and/ or situations. 
    OUTCOME RANGE 
    Evidence of at least two contexts and/or situations. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The analysis identifies issues related to providing feedback in terms of context/ situation 

    ASSESSMENT CRITERION 2 
    The analysis identifies the purpose and/ or outcomes for specific feedback contexts/ situations 

    ASSESSMENT CRITERION 3 
    The analysis identifies consequences and/ or anticipated reactions for specific feedback contexts/ situations 

    ASSESSMENT CRITERION 4 
    The analysis ensures that the content and tone of feedback fit the situation, the occasion, the subject matter and the audience 

    ASSESSMENT CRITERION 5 
    The analysis identifies the legal and organisational requirements that impact on the type and manner of feedback provided 
    ASSESSMENT CRITERION RANGE 
    Promotion of Access to Information Act 2000, Bill of Rights, Professional Practice.
     

    SPECIFIC OUTCOME 3 
    Respond constructively to feedback. 
    OUTCOME RANGE 
    Medium; Language; Content; Objective; Startegies. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The response ensures that the medium, language, content and tone fits the situation, the occasion, the matter and the audience 

    ASSESSMENT CRITERION 2 
    The response clarifies feedback received, in terms of the objectives and issues raised 

    ASSESSMENT CRITERION 3 
    The response evaluates feedback received, in terms of its applicability to the objectives and issues raised 

    ASSESSMENT CRITERION 4 
    The response incorporates identifying options and/ or strategies for further action 

    ASSESSMENT CRITERION 5 
    The response evaluated the outcome of feedback to determine if the objectives are met, or require further action 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programs of education and training assessed against unit standards

    Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.
  • Performance of all elements complies with the laws of South Africa, especially with regard to copyright, privacy, health and safety, and consumer rights.
  • All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of an organisation 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage him/her self and his/her activities responsibly and effectively 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by recognising that problem solving contexts do not exists in isolation 

    UNIT STANDARD CCFO CONTRIBUTING 
    Contribute to his/her full personal development and the social and economic development of the society at large by being aware of the importance of: reflecting on and exploring a variety of strategies to learn more effectively, exploring education and career opportunities and developing entrepreneurial opportunities. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Supplementary information:

    1. Legislation relevant to this unit standard includes but is not limited to:Promotion of Access to Information Act 2000, Constitution of the Republic of SA Act, and their subsequent amendments.
    2. This unit standard could be assessed in either written or oral contexts and could include, but is not limited to - feedback on behavior and attitude which may involve criticism and praise.Sub-Sub-Field (Domain):Business and Organisational Communication. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  83026   National Certificate: Information and Communications Technology (ICT) Software Testing  Level 5  NQF Level 05  Reregistered  2023-06-30  MICTS 
    Fundamental  48872   National Certificate: Information Technology (Systems Development)  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MICTS 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Academy of Training and Development 
    2. Accenture Learning Solution (Pty) Ltd 
    3. ATTI Nelspruit Pty Ltd 
    4. Broadband College of Technology 
    5. Bytes People Solutions A Division of Altron TMT (Pty) Ltd 
    6. CTU Training Solutions 
    7. DVG Property (Pty)Ltd 
    8. Ekasi IT Solutions CC 
    9. Falcon Business Institute (Pty) Ltd 
    10. Far-Ahead Computer Training Centre Cc 
    11. iSolve Business Solutions (Pty) Ltd 
    12. Jeppe College of Commerce and Computer Studies 
    13. Leseding Computer Systems (Pty) Ltd 
    14. Mass Computer Training And Printers 
    15. National Computer College Cc 
    16. NetCampus (Pty) Ltd. 
    17. PROSERV SA (PTY) LTD 
    18. Richfield Graduate Institute of Technology Pty Ltd 
    19. Titan Trade Technologies (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.