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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Utilise social security administration system to process, store, retrieve and distribute data 
SAQA US ID UNIT STANDARD TITLE
116248  Utilise social security administration system to process, store, retrieve and distribute data 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard provides an overview of the different aspects of completing social security administration via the social security administration System. The focus is knowledge and skills for following basic social security administration procedures and maintaining a computer-based information system.

The qualifying learner is capable of:
  • Capturing information from application forms onto the social security administration system.
  • Generating and print relevant documents on social security administration system.
  • Obtaining information from the social security administration system to assist in the processing of enquiries.
  • Alleviate errors in the application process via the social security administration system.
  • Contributing to the quality management of the social security administration system. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners accessing this Unit Standard are competent in:
  • Computer Literacy at NQF Level 3
  • Mathematical Literacy at NQF Level 3
  • Communication at NQF level 3 or equivalent 

  • UNIT STANDARD RANGE 
    The sectors listed in the SETA scoping documents as defined by the Department of Labour constitute the sub-sectors for each sector and regulatory body impacting on the Social Security work context. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Capture information from application forms onto the social security administration system. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Complete all vital fields in system. 

    ASSESSMENT CRITERION 2 
    Refer Incomplete source documents to relevant role-players for clarification. 

    ASSESSMENT CRITERION 3 
    Identify and correct all errors in data capturing and coding. 

    ASSESSMENT CRITERION 4 
    Generate new, unique reference codes or fields as necessary according to social security administration system procedures. 

    SPECIFIC OUTCOME 2 
    Generate and print relevant documents on social security administration system. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Validate reporting parameters with role-players. 

    ASSESSMENT CRITERION 2 
    Check information is properly before printing. 

    ASSESSMENT CRITERION 3 
    Printed information is correct and complete. 

    ASSESSMENT CRITERION 4 
    Efforts are made to minimise the wastage of paper. 

    ASSESSMENT CRITERION 5 
    The printer area is kept clean and tidy. 

    ASSESSMENT CRITERION 6 
    Documents are correctly collated and distributed as directed. 

    SPECIFIC OUTCOME 3 
    Obtain information from the social security administration system to assist in the processing of enquiries. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The required information is correctly located within the social security administration structure. 

    ASSESSMENT CRITERION 2 
    Advice is sought where there are difficulties in obtaining the required information. 

    ASSESSMENT CRITERION 3 
    Additional authorisation is obtained for sensitive or confidential information, in accordance with security regulations. 

    ASSESSMENT CRITERION 4 
    Information is checked for accuracy and completeness. 

    ASSESSMENT CRITERION 5 
    Information is stored in a format that helps others to access and use it. 

    ASSESSMENT CRITERION 6 
    Confidential information is kept secure and not disclosed to unauthorised people. 

    SPECIFIC OUTCOME 4 
    Alleviate errors in the application process via the social security administration system. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Errors are identified and rectified according to social security administration and social security policies and procedures. 
    ASSESSMENT CRITERION RANGE 
    Errors include but are not limited to:
  • Invalid identify documents
  • Deliberate errors
  • Overpayments
  • Withdrawals based on age policy
     

  • ASSESSMENT CRITERION 2 
    Regular feedback pertaining to errors or possible errors is provided to relevant supervisor/role-players. 

    ASSESSMENT CRITERION 3 
    Overpayments are tracked and reported. 

    ASSESSMENT CRITERION 4 
    Any irregularities that could pertain to fraudulent activities are noted, evidence gathered to support it and reported to relevant role-players. 

    SPECIFIC OUTCOME 5 
    Contribute to the quality management of the social security administration system. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Potential improvements to the social security administration system are considered according to job and departmental service requirements. 

    ASSESSMENT CRITERION 2 
    A list of improvements are noted and evidence to support them is detailed. 

    ASSESSMENT CRITERION 3 
    Suggestions for changes are supported by a clear report as to how they could improve the quality of the system. 

    ASSESSMENT CRITERION 4 
    Suggestions are presented clearly and in a way that helps people understand and act on them. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.
  • Assessors must be registered as an Assessor with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Training providers must be accredited by the relevant ETQA or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.

    Moderation should include both internal and external moderation where applicable. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Learners must have knowledge and skills in the following areas:
  • An understanding of all the different services offered within government departments
  • Social security administration filing, data capturing and processing procedures
  • Social Security policies and procedures
  • Social Security Administration procedure manual 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    The learner is able to identify and solve information technology problems using critical and creative thinking processes. 

    UNIT STANDARD CCFO WORKING 
    The learner is able to work effectively with others as a member of a team, group, organisation or community in order to ensure that all data is entered into the social security administration system. 

    UNIT STANDARD CCFO ORGANISING 
    The learner is able to organize and manage oneself and one's activities responsibly and effectively in order to ensure that all data is gathered and processed within defined time frames. 

    UNIT STANDARD CCFO COLLECTING 
    The learner is able to collect, analyse, organise and critically evaluate technological information relating to the social security administration system. 

    UNIT STANDARD CCFO COMMUNICATING 
    The learner is able to communicate effectively using visual, mathematical and / or language skills in the modes of oral and / or written persuasion in order to process data and report on any discrepancies related thereto. 

    UNIT STANDARD CCFO SCIENCE 
    The learner is able to use science and social security administration technology effectively and critically, showing responsibility towards the environment and health of others. 

    UNIT STANDARD CCFO DEMONSTRATING 
    The learner is able to demonstrate an understanding of the world as a set of interrelated systems by recognizing that problem-solving contexts relating to information technology do not exist in isolation and that the social security administration system needs to be congruent with all other related systems. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48960   Further Education and Training Certificate: Social Security Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  HW SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.