SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Develop quality plans and ensure overall quality of products or services in a small business or business unit

SAQA US ID	UNIT STANDARD TITLE
116778	Develop quality plans and ensure overall quality of products or services in a small business or business unit
ORIGINATOR
SGB Manufacturing and Assembly Processes
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 06 - Manufacturing, Engineering and Technology			Engineering and Related Design
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 5	Level TBA: Pre-2009 was L5	10
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2026-06-30		2029-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

In order to run a sustainable business, a technically qualified learner will ensure that the products or services are consistent, meet customer expectations and conform to any quality standards required for that product or service. In order to do this effectively, a qualifying learner will be able to:

Convert general and specific requirements into specifications

Develop processes and procedures to ensure that the product or service conforms to the specifications

Evaluate and adapt the specifications.

In doing this, a learner will also know and understand:

Concepts, issues and conventions relating to quality standards and specifications

Procedures and techniques to develop specifications

Approaches to developing a quality system.

Learners can be assessed against this unit standard in any of the following contexts:

A small or micro business

A semi-autonomous business unit within a larger organisation.

The skill, the knowledge and the values reflected in this unit standard form part of the exit level outcomes required for the National Certificate in Master Craftsmanship NQF Level 5.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

The credits for this unit standard assume that learners have an NQF Level 4 qualification, as well as experience, in a trade or technical occupation. It is also assumed that learners are working towards their qualification as part of a learning programme which integrates all the required unit standards.

Learning time will increase if learners do not have:

A relevant NQF Level 4 qualification

Experience in a relevant field.

Learning time will be decreased if they have experience in this field because:

Their learning programmes will be adjusted to build on what they already know

They can apply to have that prior learning recognised.

Specifically, learners are assumed to be competent in the following:

Principles of quality systems at NQF Level 4

Technical processes at NQF Level 4

Computer literacy in software for word processing, data storage and manipulation, drawing.

UNIT STANDARD RANGE

The ranges as indicated under the specific outcomes determine the scope and level of this unit standard.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Analyse the specifications and the specific site, product or service requirements and develop a quality plan.

OUTCOME RANGE

Components and materials include production requirements, maintenance spares, cleaning materials, materials with a designated shelf-life, consumables.

Services include maintenance, repairs, installation, sales, commission and design.

Includes technical processes, e.g. manufacturing, designing, assembling.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Quality plan is appropriate for the process or service.

ASSESSMENT CRITERION 2

Quality plan is effective, comprehensive and correct.

ASSESSMENT CRITERION 3

Evidence of process analysis of product or service is valid, fair, accurate and adequate.

ASSESSMENT CRITERION 4

All check points and measurement methods are developed.

SPECIFIC OUTCOME 2

Measure and analyse product aspects against specifications and drawings.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Measurement methods are shown and described.

ASSESSMENT CRITERION 2

Specifications and drawings are correctly interpreted.

ASSESSMENT CRITERION 3

Data is measured and captured accurately according to procedure and communicated to the relevant people.

ASSESSMENT CRITERION 4

Data is correctly analysed and results are properly identified.

SPECIFIC OUTCOME 3

Inspect and test final product or service for conformance to standards.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Appropriate test methods are demonstrated according to required standards.

ASSESSMENT CRITERION 2

Customer requirements are met, captured and reported.

ASSESSMENT CRITERION 3

An acceptable balance between quality and quantity is demonstrated.

SPECIFIC OUTCOME 4

Manage non-conformance of components.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Explain the consequences of poor analysis and planning.

ASSESSMENT CRITERION 2

Appropriate corrective actions are taken; continuous improvement is demonstrated.

ASSESSMENT CRITERION 3

Reports are completed according to procedure and communicated to the relevant people.

ASSESSMENT CRITERION 4

Quality plan is successfully implemented.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

The assessment will be governed by the policies and guidelines of a relevant Education and Training Quality Assurance body, which has jurisdiction over this field of learning. The assessor will be accredited and have a Diploma in Master Craftsmanship at NQF Level 5 or an equivalent NQF Level 5 qualification and experience in the running of a small or medium business or autonomous business unit within a larger organisation. Since it is unlikely that there will be sufficient qualified people in the early stages of the life of this qualification, ETQAs should be allowed to make interim arrangements such as:
1. Assessor panels
2. People experienced in the field but without formal qualifications, e.g. current or retired owners of successful businesses or respected managers in organisations.

Learners can be assessed in the language of their choice although if they have to report incidents or conditions to someone else, they will be assessed on their ability to report in the language commonly used in the working environment.

They will be assessed in a workplace but can submit documents, projects, test results and assignments that were not produced in the workplace.

They can be assessed against this unit standard to obtain credits or as part of an integrated assessment for a qualification.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

The activities in this unit standard require an extensive practical experience integrated with a thorough knowledge and understanding of theory and the options related to the technical field and to general principles of organising work. It is assumed that the learners being assessed will have participated in formal structured learning processes to acquire the relevant knowledge. What follows are broad guidelines to the kind of content of such structured learning processes.

1. Names and functions of:

Products or services

2. Purpose of:

Products or services

3. Attributes, descriptions, characteristic and properties:

Products or services

4. Sensory cues:

Smell

Taste

Appearance

5. Processes and events:

Quality control

6. Causes and effects, implications of:

Non-conforming products or services

7. Procedures and techniques:

Quality control

Product or service improvement

Measurement techniques

8. Regulations, legislation, agreements, policies, standards:

Quality standards

9. Theory, rules, principles, laws:

Quality control

Measuring and testing

10. Relationships, systems:

Demand and quality

Competition

UNIT STANDARD DEVELOPMENTAL OUTCOME

N/A

UNIT STANDARD LINKAGES

N/A

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made:

With respect to data analysis, continuous improvement solutions and technical reporting.

UNIT STANDARD CCFO COLLECTING

Collect, analyse, organise and critically evaluate information:

Regarding product or service.

UNIT STANDARD CCFO COMMUNICATING

Communicate with technical staff effectively using visual, mathematics and/or language skills in the modes of oral and/or written persuasion:

Regarding controlling the quality within technical process.

UNIT STANDARD CCFO DEMONSTRATING

Demonstrate an understanding of the world as a set of related systems:

Competition

Purpose of quality control

UNIT STANDARD ASSESSOR CRITERIA

N/A

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

UNIT STANDARD NOTES

Supplementary Information

How credits were determined:

Activity & hours:

Classroom learning: 40 hours

On-the-job learning: 30 hours

Self directed learning: 20 hours (Assignments, projects)

Coaching required: 5 hours (One-to-one passing on of tips and expert practice)

Other: 5 hours (Preparation of portfolios)
Total: 100 hours
Credits: 10

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	60070	National Certificate: Inspection and Assessment (Non-Metallics)	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	MERSETA
Core	49061	National Certificate: Master Craftsmanship (Electrical)	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	EWSETA
Core	57122	National Certificate: Printing and Manufacture of Packaging	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2015-06-30	FPMSETA
Core	60549	National Diploma: Aeronautical Information Management Practice	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2016-12-31	TETA
Elective	57607	National Certificate: 3D Animation and Visual Effects	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	MICTS
Elective	58348	National Certificate: Perishable Produce Export Technology	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	AgriSETA
Elective	58977	National Certificate: Publishing	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2015-06-30	FPMSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	Mpande Technologies cc
2.	QUARPHIX (PTY) LTD
3.	VUTHLARI MARKETING CONSULTING