SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Implement water reticulation and sanitation systems at the customer interface 
SAQA US ID UNIT STANDARD TITLE
116972  Implement water reticulation and sanitation systems at the customer interface 
ORIGINATOR
SGB Water Sector 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 12 - Physical Planning and Construction Civil Engineering Construction 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  6 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The qualifying learner achieving this unit standard in combination with context expertise standard(s) will be able to manage the implementation of consumer water and sanitation services at the consumer interface level. This competence will enable the learner to plan and manage the provision of water and sanitation services at the local customer level in an effective and efficient manner. This competence will contribute towards the efficient provision of water and sanitation services in a manner that will ensure customer satisfaction. Achieving this unit standard will enhance the efficiency of the qualifying learner as a manager and advance his / her own expertise and employability in the water sector. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Knowledge of water and wastewater reticulation, knowledge of relevant legislation, literacy NQF level 4 or equivalent, knowledge of community water supply and sanitation. 

UNIT STANDARD RANGE 
  • Service levels refer to a minimum of three alternate levels of service such as high pressure, low pressure, water borne, conservancy tanks and Ventilated Improvement Pit latrines (VIP).
  • Evaluation of levels of service includes the pros and cons of each level including costs, maintenance, and long term implications.
  • Resources include the water supply, wastewater treatment and reticulation systems. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain different levels of water and sanitation services and evaluate services with respect to both the consumer and the service provider. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Levels of water service are explained. 

    ASSESSMENT CRITERION 2 
    Levels of sanitation services are explained. 

    ASSESSMENT CRITERION 3 
    The relationship between water and sanitation services is explained. 

    ASSESSMENT CRITERION 4 
    Service levels are evaluated, problems are identified and appropriate corrective action is explained. 

    ASSESSMENT CRITERION 5 
    The implications of service levels to the customer are explained. 

    SPECIFIC OUTCOME 2 
    Explain and evaluate various financial models and resources for implementing water and sanitation services. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Various sources of funding and their effect on operating costs are explained. 

    ASSESSMENT CRITERION 2 
    Various tariff structures are explained. 

    ASSESSMENT CRITERION 3 
    Various billing and control systems are described. 

    ASSESSMENT CRITERION 4 
    Operating and maintenance costs are determined. 

    ASSESSMENT CRITERION 5 
    Availability of water and sanitation resources is evaluated. 

    ASSESSMENT CRITERION 6 
    The sustainability of the service is evaluated and appropriate recommendations based on available information are made. 

    SPECIFIC OUTCOME 3 
    Explain the implementation and monitoring of institutional and social development programmes. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Various types of programmes are explained. 

    ASSESSMENT CRITERION 2 
    Different methods of implementation are explained. 

    ASSESSMENT CRITERION 3 
    Different methods of monitoring are explained, the most suitable one is identified and reasons are given for the selection. 

    SPECIFIC OUTCOME 4 
    Evaluate performance and success of water and sanitation scheme. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Consumer complaints are managed and customer satisfaction is evaluated. 

    ASSESSMENT CRITERION 2 
    Appropriate recommendations are made to improve customer service and reduce customer complaints. 

    ASSESSMENT CRITERION 3 
    Technical performance is evaluated, problems are identified and appropriate recommendations are made. 

    ASSESSMENT CRITERION 4 
    Financial performance is evaluated, problems are identified and appropriate recommendations are made 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner or moderating the assessment of a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable the achievement of this unit standard must be accredited as a provider with the relevant ETQA.
  • Assessment and moderation of assessment will be overseen by the relevant ETQA according to the ETQA's policies and guidelines for assessment and moderation..
  • Moderation must include both internal and external moderation of assessments at exit points of the qualification, unless ETQA policies specify otherwise. Moderation should also encompass achievement of the competence described both in individual unit standards as well as the integrated competence described in the qualification. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Learners should have a knowledge and understanding of:
  • Various water and sanitation systems.
  • Various metering systems including conventional meters, pre-paid, flow restricters etc.
  • Knowledge of different tariff systems such as free basic water, stepped tariff systems or flat rate.
  • Financial modelling techniques.
  • Capital funding sources.
  • Community structures.
  • Maintenance and operating methods and costs. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made.

    Assessment criteria:
  • Service levels are evaluated, problems are identified and appropriate corrective action is explained.
  • The sustainability of the service is evaluated and appropriate recommendations based on available information are made.
  • Consumer complaints are managed and customer satisfaction is evaluated.
  • Technical performance is evaluated, problems are identified and appropriate recommendations are made.
  • Financial performance is evaluated, problems are identified and appropriate recommendations are made. 
    		•

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation, and community.
    Assessment criteria: all 

    UNIT STANDARD CCFO ORGANISING 
    Plan, organise and manage oneself and one's activities responsibly and effectively.
    Assessment criteria: all 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information.

    Assessment criteria:
  • Service levels are evaluated, problems are identified and appropriate corrective action is explained.
  • The sustainability of the service is evaluated and appropriate recommendations based on available information are made.
  • Consumer complaints are managed and customer satisfaction is evaluated.
  • Technical performance is evaluated, problems are identified and appropriate recommendations are made.
  • Financial performance is evaluated, problems are identified and appropriate recommendations are made. 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the form of oral and/or written presentation.
    Assessment criteria: all 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others.
    Assessment criteria: all 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by recognising that problem-solving contexts do not exist in isolation.
    Assessment criteria: all 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Integrated assessment

    When conducting assessments, assessors must ensure that they are familiar with the full text of the unit standards being assessed. Assessors must ensure that the assessment covers the specific outcomes, critical cross-field outcomes and essential embedded knowledge by developing assessment activities and tools, which are appropriate to the contexts in which the learners are working. These activities and tools may include self-assessment, peer assessment, formative and summative assessment. It may be more effective and efficient to assess a number of unit standards together in an integrated way, thus reducing the overall number of assessments and ensuring that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  59201   National Certificate: Generic Management  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.