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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Participate in business process definition and continuous improvement 
SAQA US ID UNIT STANDARD TITLE
117710  Participate in business process definition and continuous improvement 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04  6 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
A person credited with this unit standard is able to demonstrate an understanding of the methodology used to define a business process and the role of the Consultant and in defining a business process, as well as the concept of "Business Process Improvement",

In particular, on completion of this unit standard, the learner is able to:
  • Describe the way in which a business process is defined
  • Identify the instruments or tools used to capture a business process
  • Explain Business Process Improvement with reference to its importance within an organisation
  • Identify opportunities for business process improvement
  • Understand the concept of flowcharts for business processes
  • Draw up and evaluate the flowcharts of the organisation
  • Analyse and document the elements of a business process 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Computing at NQF Level 3.
  • Mathematical Literacy at NQF Level 3.
  • Communication skills at NQF level 3. 
    		•

    UNIT STANDARD RANGE 
  • This unit standard is meant to give learners an understanding of the connection between business enabling systems and the processes they support.
  • Learners are expected to gain an awareness of the manner in which Business systems, or ERP systems in particular, can add value in a business environment.
  • This unit standard alone will not give learners comprehensive technical expertise in ERP or Business systems.
  • The unit standard relies on the learners awareness of some aspect of the business functionality, be it through direct experience or observation. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Describe the way in which a business process is defined. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The various steps in defining a business process are described in context to its application within the organisation. 

    ASSESSMENT CRITERION 2 
    The instruments or tools used to capture a business process are identified by citing a specific example of the use of each one. 

    ASSESSMENT CRITERION 3 
    An identification is made of the various templates used for defining a business process. 

    ASSESSMENT CRITERION 4 
    The role of the consultant and the end-user in defining a business process is outlined in terms of their responsibilities. 

    ASSESSMENT CRITERION 5 
    The methodology for defining a business process is outlined with a view to understanding its application within an organisation. 

    SPECIFIC OUTCOME 2 
    Identify opportunities for business process improvement. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The term "business process improvement" is explained with reference to its importance within an organisation. 

    ASSESSMENT CRITERION 2 
    An understanding of the term is applied to identifying opportunities for process improvement within the organisations. 

    ASSESSMENT CRITERION 3 
    The various types of business process improvement opportunities are documented and communicated to relevant individuals. 
    ASSESSMENT CRITERION RANGE 
    Organisational, operational, risk, controls, performance, governance.
     

    SPECIFIC OUTCOME 3 
    Understand the concept of flowcharts for business processes. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    An overview of a flowchart is given in order to demonstrate its role in depicting business processes. 

    ASSESSMENT CRITERION 2 
    The basic flowchart notations are analysed in context to their specific functions. 

    SPECIFIC OUTCOME 4 
    Draw up and evaluate the flowcharts of the organisation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The flowcharts of an organisation are analysed to demonstrate how they are applied in practice. 

    ASSESSMENT CRITERION 2 
    The flowchart for a chosen business process is drawn to demonstrate both its application and the correct use of the relevant notation. 

    SPECIFIC OUTCOME 5 
    Document the elements of a business process. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    A business process is analysed to enable its various elements to be identified. 

    ASSESSMENT CRITERION 2 
    The role players within a specific business process are identified in terms of their roles within the process. 
    ASSESSMENT CRITERION RANGE 
    Management, end-users.
     

    ASSESSMENT CRITERION 3 
    Each of the elements of a business process is defined in relation to its significance within the business process. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed against this unit standard (including through RPL) may apply to an assessment agency, assessor or provider institution accredited by the relevant Education and Training Quality Assurance body (ETQA), or one with an appropriate memorandum of understanding (MOU) with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard, or assessing this unit standard, must be accredited as a provider with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA, or one with an appropriate MOU with the relevant ETQA. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The knowledge underpinning the above specific outcomes is:
  • The concepts of businesses as going concerns and the profit motive.
  • The concepts of business systems and their interdependencies.
  • The concepts of vision, mission, strategy, value chain and their importance to the success of the business enterprise.
  • The concepts of Business Process definition and Business Process Improvement.
  • The principles and concepts of business process flowcharting. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Problem identification and solution in creative ways. 

    UNIT STANDARD CCFO WORKING 
    Team and group work. 

    UNIT STANDARD CCFO ORGANISING 
    Organising and managing self within the context of the business environment. 

    UNIT STANDARD CCFO COLLECTING 
    Critically collecting, evaluating and analysing information. 

    UNIT STANDARD CCFO SCIENCE 
    Appropriate use of information technology equipment and systems. 

    UNIT STANDARD CCFO DEMONSTRATING 
    A systemic approach to business systems within the context of the current business environment. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49176   Further Education and Training Certificate: Business Systems Operations: End User (ERP)  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.