SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Troubleshoot an ERP system as an end-user 
SAQA US ID UNIT STANDARD TITLE
117712  Troubleshoot an ERP system as an end-user 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
A person credited with this unit standard is able to demonstrate an understanding of the fundamentals of ERP consulting, and its impact on the business environment.

In particular, on completion of this unit standard, the learner is able to:
  • Analyse error messages.
  • Establish the underlying cause by following guidelines within the error message.
  • Apply appropriate remedial action within the scope of the End User.
  • Analyse call centre feedback on problem areas.
  • Formulate appropriate detailed description of the problem.
  • Select the appropriate channel for reporting the problem. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • End-user Computing at NQF Level 3.
  • Mathematical Literacy at NQF Level 3.
  • Communication skills at NQF level 3. 

  • UNIT STANDARD RANGE 
  • This unit standard is meant to give learners an understanding of the connection between business enabling systems and the processes they support.
  • Learners are expected to gain an awareness of the manner in which Business systems, and ERP systems in particular, can add value in a business environment.
  • This unit standard alone will not give learners comprehensive technical expertise in ERP or Business systems.
  • The unit standard relies on the learners awareness of some aspect of the business functionality, be it through direct experience or observation. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Analyse error messages. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A distinction is made between the various types of error messages applicable to the specific ERP system. 

    ASSESSMENT CRITERION 2 
    At least three (3) examples are provided for each type of error message, outlining the category and level of error indicated in each case. 

    SPECIFIC OUTCOME 2 
    Establish the underlying cause by following guidelines within the error message. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Guidelines are followed for troubleshooting error messages to establish the underlying cause of the error. 

    ASSESSMENT CRITERION 2 
    The causes of errors are classified using the appropriate categories. 
    ASSESSMENT CRITERION RANGE 
    Categories of errors include but are not limited to Master Data, User Training, Configuration, Authorisation.
     

    SPECIFIC OUTCOME 3 
    Apply appropriate remedial action within the scope of the end-user. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Appropriate remedial actions are undertaken by following the guidelines provided. 

    ASSESSMENT CRITERION 2 
    A decision is made as to whether the indicated remedial action resides within the scope of the end-user. 

    SPECIFIC OUTCOME 4 
    Analyse call centre feedback on problem areas. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Call centre problems in specific problem areas are identified from a call centre follow up report. 

    ASSESSMENT CRITERION 2 
    A table is prepared based on the report that depicts the common problem areas encountered and the resolutions provided. 

    SPECIFIC OUTCOME 5 
    Formulate appropriate detailed description of the problem. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The key elements of a correctly formulated problem description are identified using real examples. 

    ASSESSMENT CRITERION 2 
    An accurate problem description is formulated articulating the nature, cause and effect of the problem. 

    SPECIFIC OUTCOME 6 
    Identify and apply appropriate problem-reporting guidelines within the scope of the end-user. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The problem reporting channels that are available are identified within the context of the end user's work environment. 

    ASSESSMENT CRITERION 2 
    Problem reporting guidelines are followed to select the appropriate channel for reporting the problem. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed against this unit standard (including through RPL) may apply to an assessment agency, assessor or provider institution accredited by the relevant Education and Training Quality Assurance body (ETQA), or one with an appropriate memorandum of understanding (MOU) with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard, or assessing this unit standard, must be accredited as a provider with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA, or one with an appropriate MOU with the relevant ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The knowledge underpinning the above specific outcomes is:
  • An overview of the integration of Enterprise Resource Planning Solutions and the business processes they support.
  • An understanding of the integrated nature of business processes.
  • The concepts of businesses as going concerns and the profit motive.
  • The concepts of business systems and their interdependencies.
  • The principles and concepts of business process flowcharting. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Problem identification and solution in creative ways. 

    UNIT STANDARD CCFO WORKING 
    Team and group work. 

    UNIT STANDARD CCFO COLLECTING 
    Critically collecting, evaluating and analysing information. 

    UNIT STANDARD CCFO SCIENCE 
    Appropriate use of information technology equipment and systems. 

    UNIT STANDARD CCFO DEMONSTRATING 
    A systemic approach to the company within the context of a transforming society. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  49176   Further Education and Training Certificate: Business Systems Operations: End User (ERP)  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.