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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Define the role of the end-user during the life-cycle of the business solution 
SAQA US ID UNIT STANDARD TITLE
117719  Define the role of the end-user during the life-cycle of the business solution 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
A person credited with this unit standard is able to demonstrate an understanding of the role of the end-user during the various phases of the ERP solution implementation.

In particular, on completion of this unit standard, the learner is able to:
  • Explain the role of the end-user during the various phases of an ERP implementation.
  • Relate the responsibilities of the end user to the different phases during the life cycle of the solution.
  • Participate in the various phases of the ERP implementation. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • End-use Computing at NQF Level 3.
  • Mathematical Literacy at NQF Level 3.
  • Communication skills at NQF level 3. 

  • UNIT STANDARD RANGE 
  • Learners are expected to gain an awareness of the manner in which Business systems, and ERP systems in particular, can add value in a business environment.
  • This unit standard alone will not give learners comprehensive technical expertise in ERP or Business systems.
  • The unit standard relies on the learner's awareness of some aspect of the business functionality, be it through direct experience or observation. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Understand the role of the end-user during the various phases of an ERP implementation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The role of the end-user during the implementation phase of the solution is described highlighting the importance of meaningful contributions. 

    ASSESSMENT CRITERION 2 
    The role of the end-user during the post implementation phase of the solution is described highlighting the importance of meaningful contributions. 

    ASSESSMENT CRITERION 3 
    The role of the end-user during the continuous implementation phase of the solution is described highlighting the importance of meaningful contributions. 

    SPECIFIC OUTCOME 2 
    Relate the responsibilities of the end-user to the different phases during the life-cycle of the solution. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The life-cycle of a typical business solution is briefly explained in writing and related to an organisation. 

    ASSESSMENT CRITERION 2 
    The responsibilities of the end-user are summarised for the various phases in the life-cycle of the solution. 

    ASSESSMENT CRITERION 3 
    The effects of a lack of end-user participation is described in terms of operational impact during the various phases in the life-cycle of the solution. 

    SPECIFIC OUTCOME 3 
    Participate in the various phases of the ERP implementation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The project introduction phase is described in terms of processes and deliverables. 

    ASSESSMENT CRITERION 2 
    A positive contribution is made during the introduction and execution phases of a project in accordance with the relevant responsibilities applicable. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed against this unit standard (including through RPL) may apply to an assessment agency, assessor or provider institution accredited by the relevant Education and Training Quality Assurance body (ETQA), or one with an appropriate memorandum of understanding (MOU) with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard, or assessing this unit standard, must be accredited as a provider with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA, or one with an appropriate MOU with the relevant ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The knowledge underpinning the above specific outcomes is:
  • An overview of the integration of Enterprise Resource Planning Solutions and the business processes they support.
  • An understanding of the integrated nature of business processes.
  • The concepts of businesses as going concerns and the profit motive.
  • The concepts of business systems and their interdependencies.
  • The principles and concepts of business process flowcharting. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Problem identification and solution in creative ways. 

    UNIT STANDARD CCFO WORKING 
    Team and group work. 

    UNIT STANDARD CCFO ORGANISING 
    Organising and managing self within the context of organisational transformation. 

    UNIT STANDARD CCFO COLLECTING 
    Critically collecting, evaluating and analysing information. 

    UNIT STANDARD CCFO SCIENCE 
    Appropriate use of information technology equipment and systems. 

    UNIT STANDARD CCFO DEMONSTRATING 
    A systemic approach to the company within the context of a transforming society. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  49176   Further Education and Training Certificate: Business Systems Operations: End User (ERP)  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.