SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Support payment management in a social housing context 
SAQA US ID UNIT STANDARD TITLE
117722  Support payment management in a social housing context 
ORIGINATOR
SGB Real Estate 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Cleaning, Domestic, Hiring, Property and Rescue Services 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Registered" 		 2004-12-02  2007-12-02  SAQA 1357/04 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2008-12-02   2011-12-02  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard provides the learner with the ability to manage a portfolio of existing residents within a Social Housing Institution in support of payment management.

The unit standard is intended for use in a variety of qualifications that are suitable for payment management within social housing institutions, for example, Housing Supervisors or those involved in leasing. The primary purpose of the unit standard is for Housing Supervisors in a social housing institution to manage the risk related to arrears and defaults in a portfolio of buildings.

The qualifying learner is able to:
  • Supervise resident entry and exit procedures.
  • Analyse relevant reports in order to follow-up on arrears/defaults.
  • Submit a progress report on Payment Management.
  • Maintain organisational customer communication standards. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
  • Reasonable level of literacy - reading, writing and analytical skills.
  • Good interpersonal skills.
  • Basic numeracy skills and the interpretation thereof.
  • Time management skills. 
    		•

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Supervise resident entry and exit procedures. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    A list of new and outgoing residents is maintained. 

    ASSESSMENT CRITERION 2 
    Resident's documentation to the list is verified. 
    ASSESSMENT CRITERION RANGE 
    Documentation includes but not limited to identity document, a signed lease agreement and/or letter of occupation, etc.
     

    ASSESSMENT CRITERION 3 
    The handover of the unit is conducted. 
    ASSESSMENT CRITERION RANGE 
    Handover includes handing over keys to the unit, inspection of the unit using a predetermined checklist.
     

    ASSESSMENT CRITERION 4 
    Upon resident exit, the learner ensures that the final account has been delivered and settled. 
    ASSESSMENT CRITERION RANGE 
    Final account includes but is not limited to maintenance costs or legal fees, final account settlement.
     

    SPECIFIC OUTCOME 2 
    Analyse relevant reports in order to follow-up on arrears/defaults. 
    OUTCOME RANGE 
    Relevant reports include but are not limited to - residents' arrears status report, rent roll and local authority's accounts. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Relevant reports are identified and explained. 

    ASSESSMENT CRITERION 2 
    Relevant reports are read and analysed for plan of action. 

    ASSESSMENT CRITERION 3 
    A plan of action for arrear collection is formulated and implemented. 

    ASSESSMENT CRITERION 4 
    Feedback from residents is documented. 

    SPECIFIC OUTCOME 3 
    Submit an account status report. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    An account status report is written according to best practices and organisational requirements. 
    ASSESSMENT CRITERION RANGE 
    The report must include information on, but not limited to - unrecorded and/or unallocated payments, vacant units, maintenance issues, record of interaction with residents and contravention of the lease agreement.
     

    SPECIFIC OUTCOME 4 
    Maintain communication with current and potential residents. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Correspondence to residents is done according to agreed time frames. 
    ASSESSMENT CRITERION RANGE 
    Correspondence includes but is not limited to statements, arrear letters and notices.
     

    ASSESSMENT CRITERION 2 
    Customer complaints are received and responded to according to best practice response times and standards. 

    ASSESSMENT CRITERION 3 
    Conflict resolution is done in line with organisational policy. 

    ASSESSMENT CRITERION 4 
    Initial communication with potential residents is carried out according to organisational procedures and good customer care practices. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant accredited Education and Training Quality Assurance Body (ETQA), or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or will assess this unit standard must be accredited as a provider with the relevant accredited ETQA.
  • Moderation of assessment will be overseen by the relevant accredited ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Therefore, anyone wishing to be assessed against this unit standard may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant accredited ETQA. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Knowledge considered to be critical evidence of competence is included in the assessment criteria explicitly, or can be inferred by performance. This includes:
  • A thorough knowledge and understanding of exit and entry procedures.
  • A basic knowledge of the key concepts entailed in lease agreements.
  • Report writing and presentation skills.
  • Communication skills in terms of customer relations.
  • Advanced conflict resolution skills. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems by using critical and creative thinking by, e.g.,

    Analysing relevant reports in order to follow-up on arrears/defaults according to the assessment criteria of specific outcome 1:
  • A list of new and outgoing residents is maintained.
  • Resident's documentation to the list is verified.
    Range: Documentation includes but not limited to identity document, a signed lease agreement and/or letter of occupation, etc.
  • The handover of the unit is conducted.
    Range: Handover includes handing over keys to the unit, inspection of the unit using a predetermined checklist.
  • Upon resident exit, the learner ensures that the final account has been delivered and settled.
    Range: Final account includes but is not limited to maintenance costs or legal fees, final account settlement. 
    		•

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively by, e.g.,

    Planning and implementing the activities involved with achieving all the specific outcomes:
  • Supervise resident entry and exit procedures.
  • Analyse relevant reports in order to follow-up on arrears/defaults.
    Range: Relevant reports include but are not limited to - residents' arrears status report, rent roll and local authority's accounts.
  • Submit an account status report.
  • Maintain communication with current and potential residents. 
    		•

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information by, e.g.,

    Analysing relevant reports in order to follow-up on arrears/defaults according to the assessment criteria for specific outcome 2:
  • Relevant reports are identified and explained.
  • Relevant reports are read and analysed for plan of action.
  • A plan of action for arrear collection is formulated and implemented.
  • Feedback from residents is documented. 
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49197   Further Education and Training Certificate: Social Housing Supervision  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  PSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.