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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Manage first line maintenance in a social housing institution 
SAQA US ID UNIT STANDARD TITLE
117723  Manage first line maintenance in a social housing institution 
ORIGINATOR
SGB Real Estate 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Cleaning, Domestic, Hiring, Property and Rescue Services 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  12 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Registered" 
2004-12-02  2007-12-02  SAQA 1357/04 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2008-12-02   2011-12-02  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
263907  Manage first line maintenance and repair work in a social housing institution  Level 4  NQF Level 04  Complete 

PURPOSE OF THE UNIT STANDARD 
This unit standard will be useful for people who are employed as housing supervisors in a social housing institution. Learners will be able to assess maintenance work, make decisions about how it should be handled, deal with basic repairs themselves and ensure maintenance service providers deliver quality work.

The qualifying learner is able to:
  • Assess maintenance requirements and responding appropriately.
  • Control quality of service provider maintenance work.
  • Carry out basic maintenance work.
  • Demonstrate knowledge and understanding of basic maintenance tasks.
  • Carry out maintenance-related administration. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    N/A 

    UNIT STANDARD RANGE 
  • Social housing includes rental and co-operative housing.
  • Maintenance includes physical systems in buildings as well as gardens, and external structures and facilities. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate knowledge and understanding of basic maintenance tasks. 
    OUTCOME RANGE 
    Tasks include but are not restricted to basic plumbing (including geysers and drains in relation to blockages), non-statutory electrical work, replacement of light bulbs, gardens, access control systems, painting, simple glazing, general maintenance such as repairs of door handles, hinges, correct use of tools, nails, screws etc. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The physical systems and facilities in a social housing complex are identified. 
    ASSESSMENT CRITERION RANGE 
    Physical systems include plumbing systems, electrical systems, drain systems, geysers, ventilation systems, access control systems, gardens and others as applicable. Facilities include crèches, parking facilities, playgrounds etc.
     

    ASSESSMENT CRITERION 2 
    Correct tools, parts, and materials required for the maintenance tasks are identified. 

    ASSESSMENT CRITERION 3 
    Correct methods, task preparation steps, task completion steps, and safety, health and environment issues relating to the maintenance tasks are identified and described. 

    SPECIFIC OUTCOME 2 
    Assess maintenance requirements and respond appropriately. 
    OUTCOME RANGE 
    The entire range of maintenance tasks that might need to be performed in a social housing institution is included in this specific outcome because supervisors will be the first to encounter the issues and they need to know whether to refer and who to refer to. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Maintenance tasks are assessed and appropriate responses are identified. 

    ASSESSMENT CRITERION 2 
    Tasks are referred to appropriate maintenance staff (including self) or service provider according to organisational procedures. 

    SPECIFIC OUTCOME 3 
    Control quality of service provider maintenance work. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Maintenance service providers are given accurate task orders or briefs, including warranty or guarantee status, according to levels of authority. 

    ASSESSMENT CRITERION 2 
    Service provider work is checked and signed off by supervisor and by resident where appropriate. 

    ASSESSMENT CRITERION 3 
    Incorrect or sub-standard work and use of poor quality materials are identified and referred back to service provider for remedy. 

    ASSESSMENT CRITERION 4 
    Completion of tasks, including cleaning up are ensured. 

    ASSESSMENT CRITERION 5 
    Checking is done to ensure that disposal of waste material is carried out according to applicable safety, health and environment regulations. 

    ASSESSMENT CRITERION 6 
    Follow-up inspections to ensure quality of maintenance work are carried out and remedial actions taken as required. 

    SPECIFIC OUTCOME 4 
    Carry out basic maintenance work. 
    OUTCOME RANGE 
    Tasks include but are not restricted to basic plumbing, including geysers, drains in relation to blockages, non-statutory electrical work, replacement of light bulbs, gardens, access control systems, painting, simple glazing, general maintenance such as repairs of door handles, hinges, correct use of tools, nails, screws etc. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Ability to carry out basic maintenance work is demonstrated. 

    ASSESSMENT CRITERION 2 
    Site and task preparation are carried out according to accepted procedures and standards. 

    ASSESSMENT CRITERION 3 
    Task is completed according to accepted standards, including clearing and / or restoring the site, packing tools and materials away. 

    ASSESSMENT CRITERION 4 
    Disposal of waste material is carried out according to applicable safety, health and environment regulations. 

    SPECIFIC OUTCOME 5 
    Carry out maintenance-related administration. 
    OUTCOME RANGE 
    Administrative procedures include electronic and manual systems. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    All procedures and administrative steps relating to maintenance are identified and explained. 
    ASSESSMENT CRITERION RANGE 
    Steps include, but are not restricted to, receiving reports of problems, assessment of task, assessment of warranty or guarantee status, task orders, quality control and signing off, submission of paper work for payment, payments and record keeping.
     

    ASSESSMENT CRITERION 2 
    All required forms or other paper work are described and key elements identified. 

    ASSESSMENT CRITERION 3 
    All required forms or other paper work are correctly filled in and processed according to organisational procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant accredited Education and Training Quality Assurance Body (ETQA), or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or will assess this unit standard must be accredited as a provider with the relevant accredited ETQA.
  • Moderation of assessment will be overseen by the relevant accredited ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Therefore, anyone wishing to be assessed against this unit standard may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant accredited ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Knowledge considered to be critical evidence of competence is included in the assessment criteria explicitly, or can be inferred by performance. This includes knowledge on:
  • Systems in a building and associated facilities.
  • Maintenance procedures, tools and materials.
  • Basic quality control principles.
  • Administrative procedures relating to maintenance. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems by using critical and creative thinking by, e.g.,

    Assessing maintenance requirements and responding appropriately according to the assessment criteria for specific outcome 2:
  • Maintenance tasks are assessed and appropriate responses are identified.
  • Tasks are referred to appropriate maintenance staff (including self) or service provider according to organisational procedures. 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team by, e.g.,

    Referring maintenance tasks to appropriate maintenance staff or service provider according to assessment criterion 2.2:
  • Tasks are referred to appropriate maintenance staff (including self) or service provider according to organisational procedures. 

  • UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively by, e.g.,

    Responding appropriately and in good time to maintenance issues according to the assessment criteria for specific outcome 2:
  • Maintenance tasks are assessed and appropriate responses are identified.
  • Tasks are referred to appropriate maintenance staff (including self) or service provider according to organisational procedures. 

  • UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information by, e.g.,

    Controlling quality of service provider maintenance work according to the assessment criteria of specific outcome 3:
  • Maintenance service providers are given accurate task orders or briefs, including warranty or guarantee status, according to levels of authority.
  • Service provider work is checked and signed off by supervisor and by resident where appropriate.
  • Incorrect or sub-standard work and use of poor quality materials are identified and referred back to service provider for remedy.
  • Completion of tasks, including cleaning up are ensured.
  • Checking is done to ensure that disposal of waste material is carried out according to applicable safety, health and environment regulations.
  • Follow-up inspections to ensure quality of maintenance work are carried out and remedial actions taken as required. 

  • UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically by, e.g.,

    Carrying out maintenance tasks according to the assessment criteria for specific outcome 2:
  • Maintenance tasks are assessed and appropriate responses are identified.
  • Tasks are referred to appropriate maintenance staff (including self) or service provider according to organisational procedures. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 263907, which is "Manage first line maintenance and repair work in a social housing institution", Level 4, 6 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49197   Further Education and Training Certificate: Social Housing Supervision  Level 4  NQF Level 04  Reregistered  2023-06-30  PSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Reflections Development Institute 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.