SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Demonstrate and apply knowledge of legislation relating to credit control policies and procedures for social housing institutions 
SAQA US ID UNIT STANDARD TITLE
117732  Demonstrate and apply knowledge of legislation relating to credit control policies and procedures for social housing institutions 
ORIGINATOR
SGB Real Estate 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Cleaning, Domestic, Hiring, Property and Rescue Services 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6  12 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Registered" 		 2004-12-02  2007-12-02  SAQA 1357/04 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2008-12-02   2011-12-02  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard will be useful for people who manage aspects of credit control in a social housing environment. The unit standard is intended for use in a variety of qualifications that are suitable for senior management, for example, Finance Managers, Property Managers and CEOs. The primary purpose of the unit standard is for senior managers in a social housing institution to have sufficient knowledge of legislation as it relates to credit control that they are able to monitor all credit control activities and ensure that these activities remain compliant with legislative provisions and requirements.

Learners holding this unit standard will be able to:
  • Ensure that policies, procedures and documents relating to credit control adhere to applicable legislation
  • Monitor implementation of credit control procedures for compliance with relevant legislation
  • Authorise credit control procedures in terms of relevant legislation
  • Secure and manage the services of a legal advisor. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that people starting to learn towards this standard re able to:
  • Apply broad knowledge of social housing
  • Apply basic understanding of the South African legal system
  • Apply basic management principles 
    		•

    UNIT STANDARD RANGE 
    This unit standard applies covers legal issues across the full range of credit control procedures, from letters of warning sent out to defaulting tenants/members through to the final steps of eviction and recovery of costs. The unit standard also covers all types of social hosing institutions, in particular, co-operative housing and rental housing. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Ensure that policies, procedures and documents relating to credit control adhere to applicable legislation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Legislation applicable to credit control is identified and interpreted. 

    ASSESSMENT CRITERION 2 
    Legal aspects of credit control policies and procedures are reviewed for compliance. 

    ASSESSMENT CRITERION 3 
    Documents are reviewed and updated for compliance with relevant legislation and written so that they are simple, usable and understandable. 
    ASSESSMENT CRITERION RANGE 
    Documents include the lease agreement or use agreement, letter of demand, summons, application for default order, warrant of ejectment, emoluments attachment order and certificate, and notice of sale, as well as any other relevant documents.
     

    ASSESSMENT CRITERION 4 
    Appropriate recommendations for improving credit control policies and procedures in terms of compliance with relevant legislation are documented and presented to the relevant person or group. 

    SPECIFIC OUTCOME 2 
    Monitor implementation of credit control procedures for compliance with relevant legislation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Performance of staff in relation to legal aspects of credit control is monitored and non-compliance is identified. 

    ASSESSMENT CRITERION 2 
    Advice and/or support is given to staff to ensure that they comply with legal aspects of credit control. 

    ASSESSMENT CRITERION 3 
    External and internal communication according to required legal processes are ensured through monitoring. 
    ASSESSMENT CRITERION RANGE 
    Communication includes with the tenant/member, with any legal officer or advisor and court officials as appropriate, and between relevant structures in the organisation.
     

    SPECIFIC OUTCOME 3 
    Authorise credit control procedures in terms of relevant legislation. 
    OUTCOME RANGE 
    Credit control procedures refers to all steps of the process, from a letter of demand, a board resolution where applicable, payment arrangements, a summons, an application for default judgment, notice of resentment and emoluments order and a notice of sale. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    All relevant data are taken into account when deciding to take legal action against a defaulter. 
    ASSESSMENT CRITERION RANGE 
    Relevant data include but is not limited to the person's account with the organisation and any documented payment arrangements that have been made. It also includes factors such as illness, age and other specific social conditions e.g. a general rent boycott.
     

    ASSESSMENT CRITERION 2 
    Credit control steps taken are legally compliant, including time allowances. 

    SPECIFIC OUTCOME 4 
    Secure and manage the services of a legal advisor. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Services are procured according to organisational criteria. 

    ASSESSMENT CRITERION 2 
    The brief and task specification for the legal advisor demonstrates the learners' knowledge of the relevant legal requirements. 

    ASSESSMENT CRITERION 3 
    The legal advisor's performance is monitored and appropriate feedback provided and remedial steps taken as necessary. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant accredited Education and Training Quality Assurance Body (ETQA), or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or will assess this unit standard must be accredited as a provider with the relevant accredited ETQA.
  • Moderation of assessment will be overseen by the relevant accredited ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Therefore, anyone wishing to be assessed against this unit standard may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant accredited ETQA. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Knowledge considered to be critical evidence of competence is included in the assessment criteria explicitly, or can be inferred by performance. This includes knowledge on:
  • Credit control procedures
  • Relevant legislation
  • Legal concepts related to credit control, e.g. summons, letter of demand, bad debt, emolument attachment, etc.
  • Levels of authority in an organisation
  • Procedures or techniques to assess and minimise risk in relation to credit control 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems by using critical and creative thinking by, e.g.,
  • Ensuring that policies, procedures and documents relating to credit control adhere to applicable legislation according to the assessment criteria for specific outcome: "Ensure that policies, procedures and documents relating to credit control adhere to applicable legislation". 
    		•

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team by, e.g.,
  • Monitoring implementation of credit control procedures for compliance with relevant legislation according to the assessment criteria for specific outcome: "Monitor implementation of credit control procedures for compliance with relevant legislation". 
    		•

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively by, e.g.,
  • Securing and managing the services of a legal advisor according to the assessment criteria for specific outcome: "Secure and manage the services of a legal advisor". 
    		•

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information by, e.g.,
  • Taking into account all relevant data when deciding to take legal action against a defaulter according to assessment criterion: "All relevant data are taken into account when deciding to take legal action against a defaulter.
    Range: Relevant data include but is not limited to the person's account with the organisation and any documented payment arrangements that have been made. It also includes factors such as illness, age and other specific social conditions e.g. a general rent boycott". 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively by, e.g.,
  • Giving advice and/or support to staff according to assessment criterion: "Advice and/or support is given to staff to ensure that they comply with legal aspects of credit control".
  • Formulating the brief and task specification for the legal advisor according to assessment criterion: "The brief and task specification for the legal advisor demonstrates the learners' knowledge of the relevant legal requirements". 
    		•

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by, e.g.,
  • Taking into account all relevant data when deciding to take legal action against a defaulter according to assessment criterion: "All relevant data are taken into account when deciding to take legal action against a defaulter
    Range: Relevant data include but is not limited to the person's account with the organisation and any documented payment arrangements that have been made. It also includes factors such as illness, age and other specific social conditions e.g. a general rent boycott". 
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49198   National Certificate: Social Housing Property Management  Level 6  Level TBA: Pre-2009 was L6  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  PSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.