SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Manage vacancy and occupancy rates in social housing 
SAQA US ID UNIT STANDARD TITLE
117740  Manage vacancy and occupancy rates in social housing 
ORIGINATOR
SGB Real Estate 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Cleaning, Domestic, Hiring, Property and Rescue Services 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6  12 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Registered" 		 2004-12-02  2007-12-02  SAQA 1357/04 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2008-12-02   2011-12-02  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard will be useful for people who manage vacancy/occupancy rates in social housing, including co-operative and rental housing. The unit standard is intended for use in a variety of qualifications that are suitable for senior management, for example, Property Managers or those involved in leasing. The primary purpose of the unit standard is for senior managers in a social housing institution to manage the risk related to vacancies/occupancy rates in their buildings.

Learners holding this unit standard will be able to develop and manage a system to monitor and manage the vacancy and occupancy rates in a social housing project optimally to minimise the related financial risk. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Knowledge of social housing legislation as covered in unit standard "Explain and evaluate social housing concepts, principles and processes". 

UNIT STANDARD RANGE 
Social housing includes rental and co-operative housing. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Demonstrate knowledge of financial risk in relation to vacancies. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
The implications of vacancies for the financial performance of a social housing institution are described. 

ASSESSMENT CRITERION 2 
The concept of risk is described. 

ASSESSMENT CRITERION 3 
Factors affecting risk in social housing are described. 
ASSESSMENT CRITERION RANGE 
Factors include socio-economic factors (e.g. HIV/AIDS, rent boycotts), rent collection strategies, demand and supply, suitability of location and stock, cost in relation to target market).
 

ASSESSMENT CRITERION 4 
Strategies for minimising risk are outlined. 

SPECIFIC OUTCOME 2 
Develop and manage a system for tracking vacant units. 
OUTCOME RANGE 
System includes but not limited to manual or electronic systems. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
A policy and system for developing and maintaining a waiting list is developed. 

ASSESSMENT CRITERION 2 
A system for tracking vacant units is developed, according to current good practice. 

SPECIFIC OUTCOME 3 
Develop and manage a resident screening system. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
A list of criteria for screening prospective residents that takes applicable housing legislation and/or company policy into account is developed. 

ASSESSMENT CRITERION 2 
Company policy relating to the ratio between subsidised and unsubsidised residents and their implications are described. 

ASSESSMENT CRITERION 3 
The implementation of a screening system by the relevant staff is monitored and feedback provided. 

SPECIFIC OUTCOME 4 
Develop and manage a resident allocation policy and system. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
An allocations policy is developed in line with current legislation and company policy. 
ASSESSMENT CRITERION RANGE 
Pre-occupancy training is considered a necessary part of allocations policy.
 

ASSESSMENT CRITERION 2 
A system for allocating people to appropriate units is developed. 

ASSESSMENT CRITERION 3 
The implementation of the allocations policy and system by the relevant staff is monitored and feedback provided. 

SPECIFIC OUTCOME 5 
Ensure readiness and habitability of units. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
A system for assessing and ensuring the readiness of units in order to minimise vacancies is developed. 
ASSESSMENT CRITERION RANGE 
Readiness refers to the physical condition of the unit in terms of compliance with company or other relevant standards.
 

ASSESSMENT CRITERION 2 
Monitor effectiveness of the unit readiness system and take suitable remedial steps where problems arise. 

ASSESSMENT CRITERION 3 
Maintenance effectiveness and response times are monitored and problems responded to appropriately. 

SPECIFIC OUTCOME 6 
Promote resident satisfaction so that resident turnover and vacancies are minimised. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
Resident satisfaction is monitored by means of information from various sources. 
ASSESSMENT CRITERION RANGE 
Information sources include, but are not restricted to resident committees, complaints that are lodged, exit interviews.
 

ASSESSMENT CRITERION 2 
A healthy social environment is promoted. 

ASSESSMENT CRITERION 3 
Open lines of communication with representative structures are maintained. 

ASSESSMENT CRITERION 4 
Other staff in the organisation who have resident liaison functions are identified, and collaboration with them is promoted. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant accredited Education and Training Quality Assurance Body (ETQA), or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or will assess this unit standard must be accredited as a provider with the relevant accredited ETQA.
  • Moderation of assessment will be overseen by the relevant accredited ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Therefore, anyone wishing to be assessed against this unit standard may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant accredited ETQA. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Knowledge considered to be critical evidence of competence is included in the assessment criteria explicitly, or can be inferred by performance. This includes knowledge on:
  • Applicable housing legislation 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems by using critical and creative thinking by, e.g.,
  • Developing a system for assessing and ensuring the readiness of units in order to minimise vacancies according to assessment criterion: " A system for assessing and ensuring the readiness of units in order to minimise vacancies is developed
    Range: Readiness refers to the physical condition of the unit in terms of compliance with company or other relevant standards ".
  • Promoting resident satisfaction so that resident turnover and vacancies are minimised according to the assessment criteria for specific outcome: " Promote resident satisfaction so that resident turnover and vacancies are minimised ". 
    		•

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team by, e.g.,
  • Identifying other staff in the organisation who have resident liaison functions, and promoting collaboration with them according to assessment criterion: " Resident satisfaction is monitored by means of information from various sources
    Range: Information sources include, but are not restricted to resident committees, complaints that are lodged, exit interviews ". 
    		•

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information by, e.g.,
  • Managing a system for tracking vacant units according to the assessment criteria for specific outcome: " Develop and manage a system for tracking vacant units
    Range: System includes but not limited to manual or electronic systems ". 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively by, e.g.,
  • Promoting resident satisfaction so that resident turnover and vacancies are minimised according to the assessment criteria for specific outcome: " Promote resident satisfaction so that resident turnover and vacancies are minimised ". 
    		•

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically by, e.g.,
  • Developing a system for tracking vacant units 
    		•

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by, e.g.,
  • Demonstrating knowledge of financial risk in relation to vacancies according to the assessment criteria for specific outcomes: " Demonstrate knowledge of financial risk in relation to vacancies ". 
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49198   National Certificate: Social Housing Property Management  Level 6  Level TBA: Pre-2009 was L6  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  PSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.