SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Conduct resident entry and exit procedures in a social housing context 
SAQA US ID UNIT STANDARD TITLE
117751  Conduct resident entry and exit procedures in a social housing context 
ORIGINATOR
SGB Real Estate 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Cleaning, Domestic, Hiring, Property and Rescue Services 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Registered" 
2004-12-02  2007-12-02  SAQA 1357/04 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2008-12-02   2011-12-02  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard provides the learner with the ability to successfully receive and induct new residents in an SHI building, as well as to ensure a smooth exit from the building, including managing financial data and maintenance procedures.

The qualifying learner is able to:
  • Conduct entry procedures
  • Ensure habitability of unit
  • Carry out exit procedures 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
  • Good interpersonal skills
  • Knowledge of social housing principles, procedures and practices 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Conduct entry procedures. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Residents are taken to and shown the new unit. 

    ASSESSMENT CRITERION 2 
    A pre-inspection is conducted with residents before they move in. 

    ASSESSMENT CRITERION 3 
    The lease or use agreement and resident photos are checked for completeness and accuracy. 

    ASSESSMENT CRITERION 4 
    A snag list is completed with the new residents. 

    ASSESSMENT CRITERION 5 
    Correct meter readings are taken and recorded appropriately. 

    ASSESSMENT CRITERION 6 
    House rules are explained to the resident and copies supplied. 

    ASSESSMENT CRITERION 7 
    Access control procedures and security issues are explained and keys and access tags are handed over. 

    SPECIFIC OUTCOME 2 
    Ensure unit is habitable. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Unit readiness is checked before new residents arrive and maintenance needs are addressed. 

    ASSESSMENT CRITERION 2 
    Repairs and maintenance are carried out adequately in response to new resident's snag report. 

    ASSESSMENT CRITERION 3 
    Repairs and maintenance that are to the resident's account are noted and reported according to organisational procedures. 

    SPECIFIC OUTCOME 3 
    Carry out exit procedures. 
    OUTCOME RANGE 
    These procedures apply to cases where the resident gives notice, or where the social housing institution carries out an eviction. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The exit snag list is completed with resident if the resident is available. 

    ASSESSMENT CRITERION 2 
    Final meter readings are taken correctly and recorded accurately. 

    ASSESSMENT CRITERION 3 
    Damages are reported as appropriate for cost recovery and for repair purposes. 

    ASSESSMENT CRITERION 4 
    An exit interview is conducted with resident as required. 

    ASSESSMENT CRITERION 5 
    In cases where residents have absconded, furniture and other belongings are placed in storage according to organisational and legislative requirements. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant accredited Education and Training Quality Assurance Body (ETQA), or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or will assess this unit standard must be accredited as a provider with the relevant accredited ETQA.
  • Moderation of assessment will be overseen by the relevant accredited ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Therefore, anyone wishing to be assessed against this unit standard may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant accredited ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Knowledge considered to be critical evidence of competence is included in the assessment criteria explicitly, or can be inferred by performance. This includes:
  • Broad knowledge of the leasing procedures and requirements
  • An understanding of customer relations and customer service in relation to the competencies described in this unit standard
  • An understanding of financial risk and the importance of sound financial procedures 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems by using critical and creative thinking by, e.g.,
  • Adequately carrying out repairs and maintenance in response to new resident's snag report according to assessment criterion: "Repairs and maintenance are carried out adequately in response to new resident's snag report". 

  • UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively by, e.g.,
  • Planning the actions required to achieve the specific outcomes of this unit standard. 

  • UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information by, e.g.,
  • Determining appropriate exit actions based on resident snag reports according to the assessment criteria for specific outcome: "Carry out exit procedures
    Range: These procedures apply to cases where the resident gives notice, or where the social housing institution carries out an eviction". 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively by, e.g.,
  • Explaining house rules to incoming residents according to assessment criterion: "House rules are explained to the resident and copies supplied".
  • Recording and reporting data such as meter readings and maintenance requirements according to the assessment criteria for specific outcomes "Ensure unit is habitable" and "Carry out exit procedures
    Range:These procedures apply to cases where the resident gives notice, or where the social housing institution carries out an eviction". 

  • UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically
  • Carrying out repairs and maintenance adequately in response to new resident's snag report according to assessment criterion: "Repairs and maintenance are carried out adequately in response to new resident's snag report". 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by, e.g.,
  • Demonstrating an understanding that own conduct in terms of the specific outcomes of this unit standard has a direct impact on organizational image, financial risk, resident satisfaction, etc. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49197   Further Education and Training Certificate: Social Housing Supervision  Level 4  NQF Level 04  Reregistered  2023-06-30  PSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Reflections Development Institute 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.