SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Monitor and deal with resident and visitor behaviour in a social housing context 
SAQA US ID UNIT STANDARD TITLE
117754  Monitor and deal with resident and visitor behaviour in a social housing context 
ORIGINATOR
SGB Real Estate 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Cleaning, Domestic, Hiring, Property and Rescue Services 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  12 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Registered" 
2004-12-02  2007-12-02  SAQA 1357/04 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2008-12-02   2011-12-02  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard will be useful for people who are working in social housing estates or buildings as supervisors. The unit standard will equip them to manage resident behaviour both from their understanding of the influence of the macro-environment on behaviour as well as by monitoring and responding appropriately to issues arising from unacceptable resident behaviour.

The qualifying learner is able to:
  • Understand and apply the core procedures of a social housing institution in order to manage resident behaviour appropriately
  • Monitor estate activity
  • Implement appropriate interventions
  • Refer cases to appropriate support or intervention agencies where required 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that people starting to learn towards this standard are able to:
  • Apply basic understanding of social housing concepts, principles and processes 

  • UNIT STANDARD RANGE 
    Social housing includes rental and co-operative housing. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Understand and apply the core procedures of a social housing institution in order to manage resident behaviour. 
    OUTCOME RANGE 
    This specific outcome applies only to a specific building or estate. 'Core procedures' includes but is not restricted to leasing, allocations, credit control, maintenance, house rules, etc. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The core procedures, including house rules and the lease or use agreement, are explained. 

    ASSESSMENT CRITERION 2 
    Core procedures, house rules in particular, are effectively applied to manage resident behaviour. 

    ASSESSMENT CRITERION 3 
    The relationship between the quality of housing and managing resident behaviour is explained. 
    ASSESSMENT CRITERION RANGE 
    Quality of housing includes physical, aesthetic, social, customer service, proper administration etc.
     

    SPECIFIC OUTCOME 2 
    Monitor estate activity. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An ethical framework for monitoring resident and visitor activity is described and a rationale for it is provided. 

    ASSESSMENT CRITERION 2 
    A record of breaches of house rules and other matters of unacceptable resident behaviour using appropriate monitoring procedures is kept. 

    ASSESSMENT CRITERION 3 
    Records are analysed so that trends or emerging problems are identified. 

    ASSESSMENT CRITERION 4 
    Reports to relevant persons of more serious issues are made within acceptable time periods. 

    ASSESSMENT CRITERION 5 
    Records kept by the building or estate's security services (e.g. occurrence register) are monitored and responded to appropriately. 

    ASSESSMENT CRITERION 6 
    Trends in payment behaviour are monitored as way of identifying deeper issues and devising suitable interventions. 
    ASSESSMENT CRITERION RANGE 
    Deeper issues' relates to difficulties with income or employment, relationships, family circumstances etc.
     

    ASSESSMENT CRITERION 7 
    Resident committees are supported to monitor unacceptable resident behaviour and implement appropriate remedies. 

    SPECIFIC OUTCOME 3 
    Handle unacceptable resident and visitor behaviour. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Ethical principles governing responses to managing unacceptable resident behaviour are described and explained. 

    ASSESSMENT CRITERION 2 
    Interventions that are appropriate to the particular case are identified. 

    ASSESSMENT CRITERION 3 
    The importance of understanding resident circumstances and/or community dynamics when identifying appropriate interventions is explained. 

    ASSESSMENT CRITERION 4 
    An ability to intervene appropriately in conflict situations is demonstrated. 

    ASSESSMENT CRITERION 5 
    Principles influencing the decision to escalate the problem to others are described. 

    ASSESSMENT CRITERION 6 
    Appropriate referral decisions with appropriate intervention recommendations are made. 

    SPECIFIC OUTCOME 4 
    Refer cases to appropriate support or intervention agencies where required. 
    OUTCOME RANGE 
    Agencies include but not limited to Community Policing Forums, state or non-governmental services (e.g. counselling, conflict resolution, substance abuse, legal aid, etc). 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Support agencies appropriate to the social housing institution's context are identified and listed. 

    ASSESSMENT CRITERION 2 
    Appropriate decisions are made whether to escalate the issue internally or to refer directly to a support agency. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant accredited Education and Training Quality Assurance Body (ETQA), or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or will assess this unit standard must be accredited as a provider with the relevant accredited ETQA.
  • Moderation of assessment will be overseen by the relevant accredited ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Therefore, anyone wishing to be assessed against this unit standard may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant accredited ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Knowledge considered to be critical evidence of competence is included in the assessment criteria explicitly, or can be inferred by performance. This includes knowledge on: 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems by using critical and creative thinking by, e.g.,
  • Applying core procedures effectively to manage resident behaviour according to assessment criterion: "An ethical framework for monitoring resident and visitor activity is described and a rationale for it is provided".
  • Making appropriate referral decisions with appropriate intervention recommendations according to assessment criterion: "Appropriate referral decisions with appropriate intervention recommendations are made". 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team by, e.g.,
  • Supporting resident committees to monitor unacceptable resident behaviour and implement appropriate remedies according to assessment criterion: "Monitor estate activity". 

  • UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information by, e.g.,
  • Monitoring estate activity according to the assessment criteria for specific outcome: "Handle unacceptable resident and visitor behaviour". 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively by, e.g.,
  • Explaining core procedures to residents according to assessment criterion: "Core procedures, house rules in particular, are effectively applied to manage resident behaviour" management and other role-players (assessment criterion). 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by, e.g.,
  • Explaining the relationship between resident circumstances and/or community dynamics and resident behaviour according to assessment criterion: "The importance of understanding resident circumstances and/or community dynamics when identifying appropriate interventions is explained". 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49197   Further Education and Training Certificate: Social Housing Supervision  Level 4  NQF Level 04  Reregistered  2023-06-30  PSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Reflections Development Institute 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.