SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Restore and build relationships in dealing with conflict 
SAQA US ID UNIT STANDARD TITLE
117845  Restore and build relationships in dealing with conflict 
ORIGINATOR
SGB Democracy, Human Rights, Peace and Elections 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 07 - Human and Social Studies Public Policy, Politics and Democratic Citizenship 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is for people who promote an understanding and appreciation of diversity, promote trust and co-operation amongst parties in conflict, encourage prejudice reduction and attitudinal change, and encourage parties to adopt mutual understanding, respect and tolerance. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Learners starting to learn towards this unit standard are proficient in Language, Literacy and Communication at NQF level 4.

It is recommended that the learner is knowledgeable in a range of conflict resolution methods that include intrapersonal, interpersonal, intra-group and inter-group. 

UNIT STANDARD RANGE 
N/A 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Promote an understanding and appreciation of diversity. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
A comprehensive range of sources of diversity within the South African context are listed with examples. 

ASSESSMENT CRITERION 2 
Appropriate methods for promoting an appreciation of diversity are identified within conflict situations. 

ASSESSMENT CRITERION 3 
Methods for promoting an appreciation of diversity that allow for parties to affirm themselves and others are identified and explained with examples. 

SPECIFIC OUTCOME 2 
Promote trust and co-operation amongst parties in conflict. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
Ways to encourage parties in conflict to communicate more openly with each other are identified and described with examples. 

ASSESSMENT CRITERION 2 
Ways to encourage parties in conflict to explore joint problem solving are identified and described with examples. 

ASSESSMENT CRITERION 3 
Appropriate methods for promoting trust are identified and utilised within conflict situations. 

SPECIFIC OUTCOME 3 
Encourage prejudice reduction and attitudinal change. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
Interventions that demonstrate an understanding of how prejudice and negative attitudes cause and influence conflict are identified and explained with examples. 

ASSESSMENT CRITERION 2 
The relationships between negative attitudes, stereotypes and prejudice are explained in relation to conflict. 

ASSESSMENT CRITERION 3 
Appropriate methods for reducing prejudice are identified and applied in relation to conflict situations. 

ASSESSMENT CRITERION 4 
Ways to restore relationships and enhance attitudes are identified and described in relation to the parties. 

SPECIFIC OUTCOME 4 
Encourage parties to adopt mutual understanding, respect and tolerance. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
The roles of mutual understanding, respect and tolerance in restoring and building relationships are explained with examples. 

ASSESSMENT CRITERION 2 
Ways to encourage parties in conflict to understand each other and to demonstrate respect and tolerance are explained with examples. 

ASSESSMENT CRITERION 3 
Ways to encourage parties in conflict to explore their inter-dependence are explained with examples. 
ASSESSMENT CRITERION RANGE 
Interdependence includes reference to ubuntu amongst others.
 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider through the relevant ETQA by SAQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines and the agreed ETQA procedures.
  • Registered assessors must have a qualification in Conflict at NQF level 6 or higher or equivalent.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Nature of relationships.
  • Cause and effects of relationship breakdowns.
  • Various approaches for promoting, restoring and building relationships in dealing with conflict. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identifying and solving problems which arise during building and restoring relationships. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with people. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, organise and critically evaluate information obtained during facilitation. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively in the hearing using language skills and, when facilitating relationship building and/or restoring. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the impact of your decision by recognising that contexts in which building relationships take place do not exist in isolation. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Be culturally sensitive to the participants in the process. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49257   National Certificate: Conflict Management and Transformation  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 
    Core  59429   National Certificate: Inclusive Education  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  ETDP SETA 
    Elective  59325   National Certificate: Environmental Noise Control  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  LG SETA 
    Elective  57427   National Certificate: Youth Development  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  ETDP SETA 
    Elective  79808   National Diploma: Occupational Safety  Level 5  NQF Level 05  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  67373   National Diploma: Orientation and Mobility Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  ETDP SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. EMERITUS TRAINING ACADEMY (PTY) LTD 
    2. KMS COLLEGE 
    3. Nyankwavi Investment CC. 
    4. Reflections Development Institute 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.