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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Design and implement plans to deal with conflict situations 
SAQA US ID UNIT STANDARD TITLE
117855  Design and implement plans to deal with conflict situations 
ORIGINATOR
SGB Democracy, Human Rights, Peace and Elections 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 07 - Human and Social Studies Public Policy, Politics and Democratic Citizenship 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  15 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is for people who can participate meaningfully in analysing conflict, and designing and implementing a plan to manage and resolve conflict.

People credited with this standard are capable of:
  • Gathering information about conflict,
  • Analysing information about conflict,
  • Reviewing and selecting an appropriate process to deal with conflict;
  • Planning a process to deal with conflict; and
  • Implementing plans to deal with conflict. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners starting to learn towards this unit standard are proficient in Language, Literacy and Communication at NQF level 4 or equivalent.

    It is further assumed the learner is knowledgeable in a range of conflict resolution methods that include intrapersonal, interpersonal, intra-group and inter-group approaches. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Gather information about conflict. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The most effective methods for gathering information are identified and selected in consultation with the parties concerned. 
    ASSESSMENT CRITERION RANGE 
    Particular attention is paid to relevant cultural elements such as confidentiality.
     

    ASSESSMENT CRITERION 2 
    Effective tools are designed and used as appropriate to the situation. 
    ASSESSMENT CRITERION RANGE 
    Tools may include questionnaires, observations, interview schedules and/or participatory methods.
     

    ASSESSMENT CRITERION 3 
    Information is gathered systematically from all parties involved and verified for accuracy and relevance. 

    ASSESSMENT CRITERION 4 
    Information gathered is documented and recorded, and with the consent of the parties, in a manner that makes for easy access and further analysis. 
    ASSESSMENT CRITERION RANGE 
    Reflects context within which the conflict or dispute occurs.
     

    ASSESSMENT CRITERION 5 
    Information on similar cases and situations is carefully reviewed and issues are identified and recorded that are pertinent to the case in hand. 

    ASSESSMENT CRITERION 6 
    Information is gathered and interpreted in accordance with ethical norms. 

    SPECIFIC OUTCOME 2 
    Analyse information about conflict situations. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The effective design and use of analytical tools are explained in terms of analysing conflict situations. 

    ASSESSMENT CRITERION 2 
    The findings are clearly described and analysed and reflect a comprehensive understanding of the underlying causes, manifestations, aggravators and moderators of conflict. 
    ASSESSMENT CRITERION RANGE 
    Reflects the conflict within its context and highlights the dynamics of the relationships of the parties.
     

    ASSESSMENT CRITERION 3 
    The interests, needs, positions and perceptions of all parties involved are analysed and presented in a report format. 

    ASSESSMENT CRITERION 4 
    The limitations of the analysis are identified and acknowledged. 

    SPECIFIC OUTCOME 3 
    Review and select appropriate process options to deal with conflict. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Different process options to manage, resolve or transform conflict are identified and explained in terms of the process, application, strengths and weaknesses. 
    ASSESSMENT CRITERION RANGE 
    Process options include preventive mechanisms; joint problem solving, negotiation, mediation, adjudication, arbitration, court and power processes, peace making, peace keeping and peace building.
     

    ASSESSMENT CRITERION 2 
    An appropriate process option is selected and explained in terms of dealing with conflict. 

    SPECIFIC OUTCOME 4 
    Plan a process to deal with conflict. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A flexible plan is developed in consultation with the parties involved and includes recommendations of conflict resolution processes, where appropriate. 
    ASSESSMENT CRITERION RANGE 
    The plan is clear, coherent, logical, implementable, has the potential to achieve objectives, and is responsive to the environment.
     

    ASSESSMENT CRITERION 2 
    A comprehensive understanding of the conflict and an appropriate response to the analysis is given in the plan. 
    ASSESSMENT CRITERION RANGE 
    The language used in the plan is clear and easily understood.
     

    ASSESSMENT CRITERION 3 
    Monitoring and evaluation criteria are identified in terms of being measurable. 

    SPECIFIC OUTCOME 5 
    Implement a plan to deal with conflict. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The creation of a climate conducive to dealing with the conflict effectively is explained and promoted during the process of implementing the plan. 

    ASSESSMENT CRITERION 2 
    A plan is implemented and the process is facilitated using a range of communication and interpersonal skills. 
    ASSESSMENT CRITERION RANGE 
    Includes respect, empathy, authenticity, integrity and openness.
     

    ASSESSMENT CRITERION 3 
    The implementation plan is monitored using a range of activities and planned criteria, and the plan is modified accordingly. 

    ASSESSMENT CRITERION 4 
    An evaluation of the process is explained in terms of strengths and weaknesses and improvements are indicated for dealing with future conflicts. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider through the relevant ETQA by SAQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines and the agreed ETQA procedures.
  • Registered assessors must have a qualification in Conflict at NQF level 6 or higher or equivalent.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Different methods of information gathering.
  • Group processes and group dynamics.
  • Interpersonal and communication processes.
  • The range of processes to deal with conflict including joint problem solving, negotiation, mediation, adjudication, arbitration, court processes. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Problem identification and solving is achieved through implementing a plan to deal with conflicts. 

    UNIT STANDARD CCFO COLLECTING 
    The collection, organising and critically evaluation of information are achieved through gathering and analysing information about conflicts or disputes. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Systemic thinking is achieved through determining reviewing and selecting appropriate process options to deal with conflicts. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Cultural and aesthetic sensitivity is achieved through selecting the appropriate process to deal with conflicts. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49257   National Certificate: Conflict Management and Transformation  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 
    Core  57427   National Certificate: Youth Development  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  ETDP SETA 
    Elective  57611   National Certificate: 2D Animation  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MICTS 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Acrodia Investments 
    2. Free State Training and Development Institute 
    3. Kika Consulting 
    4. KMS COLLEGE 
    5. Mokaba Manayementano Maintenance Consultants cc 
    6. NEMISA 
    7. Reflections Development Institute 
    8. Regen Institute of Leadership and Management Education 
    9. South African Film Institute 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.