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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Promote and control credit 
SAQA US ID UNIT STANDARD TITLE
118039  Promote and control credit 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people working within an organisation that has a centralised credit granting and management facility and as such are not responsible for granting and controlling of credit facilities. Persons credited with this unit standard operate in a variety of familiar and unfamiliar contexts under broad guidance and evaluation. They demonstrate the ability to access, analyse and evaluate information independently.

These persons are responsible for managing a team that offers credit as a form of payment to customers, increasing the number of credit accounts opened, promoting credit within the store/region/unit, monitoring performance of the team in respect of accounts opened, implementing action plans to meet required store/region/unit targets/standards, verifying account information and accurarcy/completenes of the credit application. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that the learner has achieved competence against the following Wholesale and Retail unit standards before attempting this unit standard:
  • Offer a credit facility, NQF Level 2
  • Maintain customer account, NQF Level 2 

  • UNIT STANDARD RANGE 
    Specific Outcome 1: Monitor the performance of individuals within the team that offer credit.

    Assessment Criteria:
  • The performance of individuals who interact with customers' credit accounts is monitored according to the organisational procedures.
    Range: Interaction includes but it is not limited to recording customers and transactional information, communicating accounts' status, offering credit options. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Monitor the performance of individuals within the team that offer credit. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The performance of individuals who interact with customers' credit accounts is monitored according to the organisational procedures. 
    ASSESSMENT CRITERION RANGE 
    Interaction includes but it is not limited to recording customers and transactional information, communicating accounts' status, offering credit options.
     

    ASSESSMENT CRITERION 2 
    Individual corrective performance plans are implemented to improve the credit offering and maintained function in the store/unit. 

    ASSESSMENT CRITERION 3 
    Interaction between the customer and the individual pertaining to the credit functions is evaluated in terms of the organisation's customer service standards. 

    SPECIFIC OUTCOME 2 
    Promote credit as a form of payment in wholesale/retail. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Present performance of the team in respect of credit accounts opened is analysed and compared to targets. 

    ASSESSMENT CRITERION 2 
    Actions plans to improve the number of new credit accounts approved is drawn up and communicated to the relevant role players. 

    ASSESSMENT CRITERION 3 
    The agreed action plan is implemented, evaluated and amended as required. 

    SPECIFIC OUTCOME 3 
    Check and verify credit application information in order to facilitate the credit granting process. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Requirements for completion of credit applications and policy for updating information are explained. 

    ASSESSMENT CRITERION 2 
    Credit applications are checked for completeness and discrepancies are identified. 

    ASSESSMENT CRITERION 3 
    Discrepancies are communicated to relevant parties and resolved. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Programmes leading to the award of credits from this unit standard will be accredited by the Wholesale and Retail SETA in its ETQA role. Anyone assessing a learner against this unit standard must be registered as an assessor with the Wholesale and Retail ETQA.

    Moderation:

    Internal Moderations will be performed by the Accredited Providers whilst the specific ETQA will perform external moderations of assessments across the Accredited Providers according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Learning programme covering this unit standard must address the following knowledge areas:
  • The advantages of credit for improving sales.
  • The effect of account arrears on cash.
  • The process for granting/declining credit and credit limits. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Specific Outcome 1: Monitor the performance of individuals within the team that offer credit.

    Assessment Criteria:
  • Individual corrective performance plans are implemented to improve the credit offering and maintained function in the store/unit.

    Specific Outcome 2: Promote credit as a form of payment in wholesale/retail.

    Assessment Criteria:
  • Actions plans to improve the number of new credit accounts approved is drawn up and communicated to the relevant role players. 

  • UNIT STANDARD CCFO WORKING 
    Specific Outcome 1: Monitor the performance of individuals within the team that offer credit.

    Assessment Criteria:
  • Individual corrective performance plans are implemented to improve the credit offering and maintained function in the store/unit.

    Specific Outcome 2: Promote credit as a form of payment in wholesale/retail.

    Assessment Criteria:
  • The agreed action plan is implemented, evaluated and amended as required.

    Specific Outcome 3: Check and verify credit application information in order to facilitate the credit granting process.

    Assessment Criteria:
  • Discrepancies are communicated to relevant parties and resolved. 

  • UNIT STANDARD CCFO ORGANISING 
    Specific Outcome 3: Check and verify credit application information in order to facilitate the credit granting process.

    Assessment Criteria:
  • Requirements for completion of credit applications and policy for updating information are explained.
  • Credit applications are checked for completeness and discrepancies are identified.
  • Discrepancies are communicated to relevant parties and resolved. 

  • UNIT STANDARD CCFO COLLECTING 
    Specific Outcome 1: Monitor the performance of individuals within the team that offer credit.

    Assessment Criteria:
  • The performance of individuals who interact with customers' credit accounts is monitored according to the organisational procedures.
    Range: Interaction includes but it is not limited to recording customers and transactional information, communicating accounts' status, offering credit options.
  • Interaction between the customer and the individual pertaining to the credit functions is evaluated in terms of the organisation's customer service standards.

    Specific Outcome 2: Promote credit as a form of payment in wholesale/retail.

    Assessment Criteria:
  • Present performance of the team in respect of credit accounts opened is analysed and compared to targets.

    Specific Outcome 3: Check and verify credit application information in order to facilitate the credit granting process.

    Assessment Criteria:
  • Credit applications are checked for completeness and discrepancies are identified. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Specific Outcome 1: Monitor the performance of individuals within the team that offer credit.

    Assessment Criteria:
  • Individual corrective performance plans are implemented to improve the credit offering and maintained function in the store/unit.

    Specific Outcome 2: Promote credit as a form of payment in wholesale/retail.

    Assessment Criteria:
  • The agreed action plan is implemented, evaluated and amended as required.

    Specific Outcome 3: Check and verify credit application information in order to facilitate the credit granting process.

    Assessment Criteria:
  • Discrepancies are communicated to relevant parties and resolved. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Specific Outcome 2: Promote credit as a form of payment in wholesale/retail.

    Assessment Criteria:
  • Present performance of the team in respect of credit accounts opened is analysed and compared to targets.
  • Actions plans to improve the number of new credit accounts approved is drawn up and communicated to the relevant role players.
  • The agreed action plan is implemented, evaluated and amended as required. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Centralised credit environment in this unit standard refers to where credit granting and management take place somewhere other than on the shop floor by shop floor assistants. It is usually done in an office by a totally different person, often off-site at a centralised venue at a Head Office. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57901   Further Education and Training Certificate: Credit Management  Level 4  NQF Level 04  Reregistered  2023-06-30  FASSET 
    Core  49396   National Certificate: Wholesale and Retail Credit Control  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2008-10-22  Was W&RSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Edutel Wholesale & Retail Academy 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.