SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Apply and implement corporate culture 
SAQA US ID UNIT STANDARD TITLE
119153  Apply and implement corporate culture 
ORIGINATOR
SGB Marketing 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Marketing 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  2 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The person credited with this unit standard is able to understand corporate culture so that the learner's ability to work successfully in the exhibition industry is enhanced. The learner's understanding of corporate culture will assist in maintaining the image of the organisation and in the application of the ethics of the company. Through co-operation with other service suppliers, interfacing and interacting with clients, the learner will build relationships within the industry to the benefit of the organisation and the exhibition industry as a whole.

The qualifying learner is capable of:
  • Maintaining the image of the organisation
  • Demonstrating an understanding of and applying company ethics
  • Co-operating with other service suppliers
  • Interfacing and interacting with clients
  • Demonstrating an understanding of a organisational structure 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Competence in Computer Literacy, Mathematical Literacy and Communication at NQF level 2 or equivalent. 

    UNIT STANDARD RANGE 
  • Code of conduct and ethics includes but is not limited to: policy documents on behaviour, policy documents on communication
  • Communication media includes but is not limited to: telephonic conversations, face to face exchange, non-verbal exchanges, letters, e-mail and written proposals 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Maintain the image of the organisation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Organisational policies and procedures are obtained and explained according to company standards 

    ASSESSMENT CRITERION 2 
    Organisational dress code and operating practices are identified and explained according to set company standards 

    ASSESSMENT CRITERION 3 
    Organisational policies and procedures are applied according to set company standards 

    SPECIFIC OUTCOME 2 
    Demonstrate an understanding of and apply company ethics. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The purpose of the organisational code of conduct and ethics is identified and explained in line with set standards and procedures 

    ASSESSMENT CRITERION 2 
    The principles of the code of conduct and ethics are identified and explained according to organisational procedures 

    ASSESSMENT CRITERION 3 
    The implications of the code of conduct and ethics for an organisation are explained and outlined, within the parameters of the business and its practices 

    ASSESSMENT CRITERION 4 
    The principles of the code of conduct and ethics are applied using organisational standards 

    SPECIFIC OUTCOME 3 
    Co-operate with other service suppliers. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Service suppliers are identified using organisational procedures 

    ASSESSMENT CRITERION 2 
    Internal and external service supplier groups are differentiated using organisational operating standards 

    ASSESSMENT CRITERION 3 
    The importance of external service suppliers is explained regarding their impact on the business 

    ASSESSMENT CRITERION 4 
    The importance of internal service suppliers is explained regarding their impact on the business 

    ASSESSMENT CRITERION 5 
    Operating and co-operation criteria with service suppliers are identified and explained within organisational requirements 

    SPECIFIC OUTCOME 4 
    Interface and interact with clients. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Clients are greeted in accordance with company practices 

    ASSESSMENT CRITERION 2 
    Communication with clients is conducted using established company standards 

    ASSESSMENT CRITERION 3 
    Clients are treated with respect and in accordance with organisational protocol 

    ASSESSMENT CRITERION 4 
    Internal and external clients are treated in the same manner and as specified in organisational policies and procedures 

    SPECIFIC OUTCOME 5 
    Demonstrate an understanding of an organisational structure. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Organisational structure is obtained within company policies and procedures 

    ASSESSMENT CRITERION 2 
    Organisational structure is evaluated and each role explained in line with organisational structure 

    ASSESSMENT CRITERION 3 
    Integration between roles and responsibilities are identified and explained throughout the organisation, in line with an organisational flow chart 

    ASSESSMENT CRITERION 4 
    One's responsibilities and integration with other roles are identified and explained within organisational requirements 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA according to the policies and guidelines for assessment and moderation of that ETQA, at its discretion, in terms of agreements reached about assessment and moderation between various ETQAs (including professional bodies). 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Corporate culture and organisational value systems
  • Company policies and procedures
  • Teamwork
  • Effective communication 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems related to service suppliers, clients and issues relating to the implementation of the organisation's ethical policies 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others when applying or implementing the organisation's ethical principles and practices 

    UNIT STANDARD CCFO ORGANISING 
    Organise oneself and one's activities to prepare for working with other service suppliers 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with both internal and external clients, to maintain and build the culture within the organisation 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology to enhance the interaction with clients 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems, whereby projecting a negative image of your organisation directly impacts on the prosperity of the business 

    UNIT STANDARD CCFO CONTRIBUTING 
    Contribute to the full personal development of each learner and the larger social and economic development of the society, by making it the underlying intention of the programme of learning, to increase the individual's awareness of the importance of being culturally and aesthetically sensitive across a range of social contexts, when applying and implementing corporate culture 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49447   National Certificate: Trade Exhibition Support  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Elective  20184   National Certificate: Banking  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  BANKSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Fachs Business Consulting and Training 
    2. Octomate Education Pty Ltd 
    3. SIGNA ACADEMY (PTY) LTD 
    4. Trainers Without Borders 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.