SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Guide and refer clients in terms of legal enquiries 
SAQA US ID UNIT STANDARD TITLE
119509  Guide and refer clients in terms of legal enquiries 
ORIGINATOR
SGB Legal Education and Training 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 08 - Law, Military Science and Security Justice in Society 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The learner who achieves this unit will be able to advise clients on information or support that they require in respect of relevant social or legal problems. The learner will also be able to refer these clients to appropriate specialists and organisations within or outside the sector for further assistance.

The qualifying learner will be able to:
  • Identify the information or support, which the client may need in order to resolve the client's problem correctly.
  • Source relevant information in order to assist the client with the client's problem.
  • Communicate information to client effectively.
  • Refer client to appropriate specialists and organisations for further assistance. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The learner accessing this unit standard is assumed to have the ability to:
  • Communicate at NQF level 4
  • Apply numeracy skills at NQF level 4. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Interview the client to determine the nature of the enquiry within the South African legal framework. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Communication skills are applied when obtaining information from the client. 

    ASSESSMENT CRITERION 2 
    Solutions applicable to the enquiry are indicated. 

    ASSESSMENT CRITERION 3 
    Information or support which may assist the client is identified. 

    SPECIFIC OUTCOME 2 
    Source information in order to assist the client with the enquiry. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Sources of information are identified. 
    ASSESSMENT CRITERION RANGE 
    Sources include organisations, specialists and other relevant sources.
     

    ASSESSMENT CRITERION 2 
    Information is gathered from the identified sources. 

    ASSESSMENT CRITERION 3 
    Sourced information is evaluated within the context of the client's enquiry. 

    SPECIFIC OUTCOME 3 
    Communicate information to the client in order to assist with the enquiry in a paralegal context. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Communication method(s) are selected in terms of organisational policies and procedures. 

    ASSESSMENT CRITERION 2 
    Information is explained in terms of the client's enquiry. 

    ASSESSMENT CRITERION 3 
    The client's understanding of information is confirmed. 

    SPECIFIC OUTCOME 4 
    Refer the client in terms of the enquiry. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Reason(s) for referral are explained to the client. 

    ASSESSMENT CRITERION 2 
    Information regarding the referral agency is provided to the client. 

    ASSESSMENT CRITERION 3 
    Necessity of communicating with the referral agency is evaluated. 

    ASSESSMENT CRITERION 4 
    Necessity of follow up of the referral is evaluated. 

    ASSESSMENT CRITERION 5 
    Follow up to the referral is conducted. 
    ASSESSMENT CRITERION RANGE 
    Follow up includes telephonic or written communication to ascertain the action taken or outcome of enquiry from referral agency. It also entails providing the relevant feedback to the client if necessary.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Moderation must include both internal and external moderation of assessments. Moderation of assessments will be overseen by the relevant ETQA according to the moderation guidelines and agreed ETQA procedures. This unit standard can be internally assessed by assessors of the provider and moderated by a moderator registered by the relevant ETQA. Moderation shall comply with SAQA requirements.

    Anyone assessing a learner or moderating the assessment of a learner against this unit standard must be registered as an assessor with the relevant ETQA. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The learner will be able to demonstrate an understanding of:
  • Activities and techniques for identifying client information and support needs.
  • Sources of information.
  • Employment services centres and counselling centres available in the region.
  • How to maintain a database of information.
  • Activities and techniques for providing information to clients.
  • Knowing who to refer clients to, when and why.
  • How to keep records of information and support provided to clients. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Working effectively with others as a member of a team, organisation or practitioner by maintaining good relations for referral purposes. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively by using interpersonal communication techniques which provide a supportive environment for clients to explore issues. 

    UNIT STANDARD CCFO DEMONSTRATING 
  • Demonstrating an understanding of the world as a set of related systems when identifying a range of legal and non-legal referral options or solutions to the same problem.
  • Demonstrate an awareness of the learner's responsibility as a role-player within the legal system and participate as responsible citizens in the life of local, national and global communities.
  • Demonstrate an awareness of the learner's role in generating cultural sensitivity within the legal system. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Referral agency: any organisation, institution or person to which legal referrals may be done. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  59387   National Certificate: Intellectual Property Administration  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  CATHSSETA 
    Core  97228   National Certificate: Paralegal Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 2000 SIMUNYE SECURITY TRAINING ACADEMY 
    2. ADVANCED RISK SOLUTIONS 10000 (PTY) LTD 
    3. AFRIC POLICING INSTITUTE 
    4. BITLINE SA 368 CC 
    5. BOKAMOSO INSTITUTE OF SOUTH AFRICA 
    6. BRIGHT IDEA PROJECTS 447 PTY LTD T/A MIND -THE- GAP 
    7. COLLINS SEBOLA FINANCIAL SERVICES (PTY) 
    8. Department Of Justice (head Office) 
    9. EKURHULENI EAST TVET COLLEGE 
    10. EKURHULENI WEST TVET COLLEGE 
    11. ELASON PRO-ACTIVE SECURITY (PTY) LTD 
    12. ENGIE SECURITY SERVICES TRAINING AND DEVELOPMENT CENTRE PTY LTD 
    13. GOLDFIELDS TVET COLLEGE 
    14. HJN POLOKWANE BRANCH PTY LTD 
    15. HJN PROTORIA BRANCH 02 
    16. HJN TRAINING CC 
    17. IFIHLILE TRAINING ACADEMY GAUTENG 
    18. Ikhwezi Training Institute (Pty) Ltd 
    19. INSTITUTE FOR PROFESSIONAL LEGAL TRAINING 
    20. LWAZI ACADEMY OF LEARNING 
    21. MAS SAFE SECURITY CC 
    22. MIDRAND TRAINING ACADEMY PTY LTD 
    23. NKANGALA TVET COLLEGE 
    24. ORBIT TVET COLLEGE 
    25. OXY TRADING 735 CC 
    26. RAMAZWI SECURITY SERVICES CC 
    27. RI A LINDA SECURITY SOLUTIONS 
    28. SA LAW SCHOOL DURBAN 
    29. SA PROTECTION AND SECURITY UNIT (PTY) LTD 
    30. SHAMARIAH SECURITY AND TRAINING 
    31. SIYANIVIKELA SECURITY SERVICES 
    32. SNAP SOLUTIONS NETWX PTY LTD 
    33. Success Skills Development and Training Pty Ltd 
    34. Tshwane South Public FET College - Central Office 
    35. TSHWANE SOUTH TVET COLLEGE ATTERIDGEVILLE CAMPURS 
    36. TSHWANE SOUTH TVET COLLEGE ODI CAMPUS 
    37. TSHWANE SOUTH TVET COLLEGE PRETORIA WEST CAMPUS 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.