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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply basic technical knowledge of a vehicle to authorise a heavy motor vehicle claim 
SAQA US ID UNIT STANDARD TITLE
120126  Apply basic technical knowledge of a vehicle to authorise a heavy motor vehicle claim 
ORIGINATOR
SGB Insurance and Investment 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for learners who work specialise in heavy motor vehicle claims.

The qualifying learner is capable of:
  • Initiating a heavy motor vehicle claim.
  • Interpreting an assessors report.
  • Applying knowledge of the regulations attached to the Road Traffic Act to the roadworthiness of a vehicle.
  • Applying a policy wording to authorise a claim.
  • Explaining how fraud occurs in a heavy motor vehicle claim. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in Communication and Mathematical Literacy at Level 3. 

    UNIT STANDARD RANGE 
    The typical scope of this Unit Standard is heavy motor vehicle claims:
  • Heavy motor vehicles include, but are not limited to, industrial machinery, earth moving equipment, agricultural machinery, horse and trailer, cranes, contractors' plants, bulldozers, and busses.
  • Evidence includes, but is not limited to, photographs, interviews, police reports and hospital reports. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Initiate a heavy motor vehicle claim. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The process to be followed when an incident is reported is explained with specific reference to the appointment of an assessor. 

    ASSESSMENT CRITERION 2 
    Cover is determined to authorise emergency action. 

    ASSESSMENT CRITERION 3 
    Instructions for recovery are given according to the type of vehicle. 

    SPECIFIC OUTCOME 2 
    Interpret an assessor's report. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An event is analysed to determine the relevant information in the assessor's report. 

    ASSESSMENT CRITERION 2 
    An assessor's report is analysed for sufficiency and additional information is requested where necessary. 

    ASSESSMENT CRITERION 3 
    Potential liability is assessed to anticipate a Third Party claim or request the assessor to reconstruct an accident. 

    ASSESSMENT CRITERION 4 
    Evidence relating to the event is interpreted and compared to a quote. 

    ASSESSMENT CRITERION 5 
    The claim's history of the vehicle is investigated to identify the pattern of previous repairs and claims. 

    SPECIFIC OUTCOME 3 
    Apply knowledge of the Regulations attached to the Road Traffic Act to the roadworthiness of a vehicle. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An assessors report is analysed to determine whether the collision can be attributed to unroadworthiness of the vehicle. 

    ASSESSMENT CRITERION 2 
    Information on the ongoing maintenance of a heavy motor vehicle is analysed to infer roadworthiness. 

    ASSESSMENT CRITERION 3 
    The housekeeping on a fleet is assessed to inform the validation of a claim. 

    ASSESSMENT CRITERION 4 
    The Road Traffic Act and Regulations are used to access information relevant to roadworthiness. 

    ASSESSMENT CRITERION 5 
    Knowledge of the Road Traffic Act is applied to a claim. 

    SPECIFIC OUTCOME 4 
    Apply a policy wording to authorise a claim. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A policy wording and schedule are analysed to determine the terms and conditions. 

    ASSESSMENT CRITERION 2 
    Exclusions are explained for a specific insurer. 

    ASSESSMENT CRITERION 3 
    Conditions under which a vehicle will be repaired or written off are explained for a specific insurer. 

    ASSESSMENT CRITERION 4 
    A decision is made to authorise or repudiate a heavy motor vehicle claim. 

    SPECIFIC OUTCOME 5 
    Explain how fraud occurs in a heavy motor vehicle claim. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Potential fraud relating to vehicle parts is explained and a heavy motor vehicle claim is audited for potential fraud. 

    ASSESSMENT CRITERION 2 
    Potential fraud relating to the collision is explained and evidence from the collision scene is interpreted to determine probability. 

    ASSESSMENT CRITERION 3 
    Case studies are analysed for potential fraud. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a candidate against this Unit Standard must be registered as an assessor with the relevant ETQA or ETQA where a Memorandum of Understanding (MOU) exists with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard must be accredited as a provider through the relevant ETQA or ETQA where a Memorandum of Understanding (MOU) exists with the relevant ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines and the agreed ETQA procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    N/A 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    The learner is able to Identify and solve problems in which responses show that responsible decisions using critical thinking have been made in making a claims decision. 

    UNIT STANDARD CCFO COLLECTING 
    The learner is able to collect, organise and critically evaluate information in analysing an assessor's report and other documents in order to make a claims decision. 

    UNIT STANDARD CCFO COMMUNICATING 
    The learner is able to communicate effectively in interpreting an assessor's report and analysing evidence. 

    UNIT STANDARD CCFO SCIENCE 
    The learner is able to use technology effectively in accessing evidence of possible fraud. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  66610   Further Education and Training Certificate: Short Term Insurance  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  57613   Further Education and Training Certificate: Short-Term Risk Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  INSETA 
    Elective  61529   National Certificate: Loss Adjusting  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  INSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Alcari Learning Centre (Pty) Ltd 
    2. CKP Development Agency (Pty) Ltd. 
    3. De Vries Management & Training Services cc 
    4. EJW Financial Services (Pty) Ltd 
    5. Faisit (Pty) Ltd 
    6. Intelligo Solutions Pty (Ltd) 
    7. Invuya Institute of Learning (Pty) Ltd 
    8. License to Skill cc 
    9. Masifunde Training Centre (Pty) Ltd 
    10. Octomate (Pty) Ltd 
    11. Outsurance Insurance Company Ltd 
    12. Ripple Effect 4 (Pty) Ltd 
    13. RJM Educational Consulting (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.