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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply technical knowledge and skill to determine the quantum and validity of a domestic or light motor vehicle claim 
SAQA US ID UNIT STANDARD TITLE
120138  Apply technical knowledge and skill to determine the quantum and validity of a domestic or light motor vehicle claim 
ORIGINATOR
SGB Insurance and Investment 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
10383  Apply technical knowledge and skill to determine the quantum and validity of a light motor vehicle claim  Level 4  NQF Level 04  Complete 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for learners with mechanical, structural, electrical and cosmetic knowledge who apply technical knowledge to assess the damage in a light motor vehicle claim. It will be useful for claims assessors who work on light motor vehicle claims providing they have the required technical knowledge of light motor vehicles.

The qualifying learner is capable of:
  • Identifying the damage to a light motor vehicle.
  • Making a decision to repair or replace parts in a light motor vehicle.
  • Quantifying claimed damage on a light motor vehicle.
  • Applying elements of a policy wording and industry standards to a light motor vehicle claim. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners who elect to do this Unit Standard should have a relevant technical qualification. In addition, learners should be competent in Communication and Mathematical Literacy at NQF Level 3. 

    UNIT STANDARD RANGE 
    The typical scope of this Unit Standard is:
  • Damage to a light motor vehicle including electrical, mechanical, structural and cosmetic damage.
  • Equipment includes basic panel beating equipment, floor anchorage frame straightening machine, jigs, air drying spraying and oven baked enameling.
  • Repair procedures include stripping, straightening, replacing, realigning, aligning and refitting.
  • Paints include solid colours, base-coat-clear-coat paint, pealescent paints and water based paints.
  • Published industry standards include Mead and McGrouther Publication of the Auto Dealers' Digest, Motor Vehicle Publishers and advertisements in the media. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify the damage to a light motor vehicle. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The vehicle is identified in terms of make, model, year of manufacture and vehicle identification number (VIN) and an indication is given of any accessories. 

    ASSESSMENT CRITERION 2 
    The pre collision road worthiness of the vehicle is assessed in terms of the relevant Road Ordinance. 

    ASSESSMENT CRITERION 3 
    The general condition and appearance of the vehicle is assessed in order to value the vehicle. 

    ASSESSMENT CRITERION 4 
    Damage to the vehicle is qualified in terms of claimed related damage. 

    ASSESSMENT CRITERION 5 
    Alternative terminology used synonymously for different components and procedures is known and used interchangeably with reference to different manufacturers. 

    ASSESSMENT CRITERION 6 
    Damaged components in a light motor vehicle are identified on the vehicle and an indication is given of the function of each part and its relationship to other parts on the vehicle. 

    SPECIFIC OUTCOME 2 
    Make a decision to repair or replace parts on a light motor vehicle. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The relationship between equipment used to affect a repair, the time needed and the cost of the repair is explained and the ability of a workshop to affect a repair is assessed for a light motor vehicle. 

    ASSESSMENT CRITERION 2 
    The labour required to repair the damage is estimated for each specific component. 

    ASSESSMENT CRITERION 3 
    The cost price is obtained from different suppliers for new, alternative and used spares for each specific part, and the consequences of using new, alternative or used parts is explained for three case studies. 

    ASSESSMENT CRITERION 4 
    The paint on the vehicle is identified in terms of material used and manner of application and an indication is given of how these affect cost. 

    ASSESSMENT CRITERION 5 
    The repair procedure is described for three case studies. 

    ASSESSMENT CRITERION 6 
    The use of a manual estimating system, and a computer assisted estimating system are explained and a quote is interpreted from each type of system. 

    ASSESSMENT CRITERION 7 
    The impact of warranty on a decision to repair a vehicle is explained with examples. 

    SPECIFIC OUTCOME 3 
    Quantify claimed damage on a light motor vehicle. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The circumstances of the collision are compared to the damage to the vehicle in order to quantify the quantum of claimed damage. 

    ASSESSMENT CRITERION 2 
    Photographs of three vehicles and damaged components are produced by the learner as evidence in support of a decision. 

    ASSESSMENT CRITERION 3 
    Photographs of the vehicle and damaged components are analysed and interpreted and an indication is given of the importance and role of photographic evidence in substantiating a decision. 

    ASSESSMENT CRITERION 4 
    The pre and post collision value of the vehicle is calculated using published industry standards and the value of the vehicle is adjusted in terms of odometer reading, condition of body work, trim and wear and tear of mechanical parts. 

    ASSESSMENT CRITERION 5 
    The concept of the maximum economical repair value of a vehicle is explained and the value is calculated for three case studies. 

    ASSESSMENT CRITERION 6 
    The concept of betterment is explained and calculated for three examples. 

    ASSESSMENT CRITERION 7 
    A decision is made on whether to repair a vehicle in terms of its pre and post collision value. 

    SPECIFIC OUTCOME 4 
    Apply elements of a policy wording and industry standards to a light motor vehicle claim. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The appropriate elements of a motor policy wording are interpreted and applied to the claim in terms of cover and exclusions to the specific vehicle and damage. 

    ASSESSMENT CRITERION 2 
    A written motivation with recommendations in support of allowable and disallowed elements of compensation is drafted for an insurer. 

    ASSESSMENT CRITERION 3 
    A written motivation, photographs and personal notes are used to verbally defend or support a decision to allow for damages in a light motor vehicle claim. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a candidate against this Unit Standard must be registered as an assessor with the relevant ETQA or ETQA where a Memorandum of Understanding (MOU) exists with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard must be accredited as a provider through the relevant ETQA or ETQA where a Memorandum of Understanding (MOU) exists with the relevant ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines and the agreed ETQA procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Technical knowledge of procedures, applications and methods of repair of various manufacturers.
  • Mechanical, structural, electrical and cosmetic knowledge of a vehicle including bodywork and spray painting.
  • Knowledge of terminology for vehicle parts.
  • Knowledge of the relevant sections of the Provincial Road Ordinance. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    The learner can identify and solve problems in which responses show that responsible decisions using critical thinking have been made in deciding whether to replace or repair a part and making a recommendation in support of allowable and disallowed elements of compensation. 

    UNIT STANDARD CCFO WORKING 
    The learner can work effectively with others as a member of a group in determining the cost of spares and the merits of a claim. 

    UNIT STANDARD CCFO COLLECTING 
    The learner can collect, organise and evaluate information when estimating the quantum of a claim, identifying the damage to a vehicle and making a decision to repair or replace parts. 

    UNIT STANDARD CCFO COMMUNICATING 
    The learner can communicate effectively when drafting a report for the insurer and calculating pre and post collision values, maximum economical repair value and adjusting the value of a vehicle, defending a decision verbally and interpreting photographs of changes to a vehicle. 

    UNIT STANDARD CCFO SCIENCE 
    The learner can use science and technology effectively in assessing the ability of a workshop to affect a repair and understanding the relationship between equipment, time and cost of a repair and taking photographs as evidence to support a decision. 

    UNIT STANDARD CCFO DEMONSTRATING 
    The learner can demonstrate an understanding of the world as a set of related systems by explaining the implications of using spares from a supplier other than an agent and the relationship between equipment, labour and time on the cost of the repair. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 10383, "Apply technical knowledge and skill to determine the quantum and validity of a light motor vehicle claim", Level 4, 5 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  66610   Further Education and Training Certificate: Short Term Insurance  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  57613   Further Education and Training Certificate: Short-Term Risk Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  INSETA 
    Elective  61529   National Certificate: Loss Adjusting  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  INSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Alcari Learning Centre (Pty) Ltd 
    2. CKP Development Agency (Pty) Ltd. 
    3. De Vries Management & Training Services cc 
    4. EJW Financial Services (Pty) Ltd 
    5. Faisit (Pty) Ltd 
    6. Intelligo Solutions Pty (Ltd) 
    7. Invuya Institute of Learning (Pty) Ltd 
    8. License to Skill cc 
    9. Masifunde Training Centre (Pty) Ltd 
    10. Octomate (Pty) Ltd 
    11. Outsurance Insurance Company Ltd 
    12. Ripple Effect 4 (Pty) Ltd 
    13. RJM Educational Consulting (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.