SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Provide commuter services 
SAQA US ID UNIT STANDARD TITLE
123256  Provide commuter services 
ORIGINATOR
SGB Transport and Logistics Operations 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Transport, Operations and Logistics 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  8 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
10956  Provide commuter services  Level 3  NQF Level 03  8   

PURPOSE OF THE UNIT STANDARD 
The purpose of the learning credited in this unit standard is to ensure that learners are able to safely provide commuter services by road. Learners are required to ensure commuter safety and comfort, adhere to scheduled times and service quality specifications, and collect revenue for services. Improved commuter services, commuter safety and commuter comfort lead to improved customer service and profitability, decreased human and economic costs due to injury and damage, and improved professional image of the transport sector.

Credited learners are capable of:
  • Preparing equipment and documentation according to specified procedures.
  • Collecting payments and issuing passenger tickets according to specified procedures.
  • Adhering to service contractual specifications as specified.
  • Providing operational information that meet specified requirements. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners have already attained the competencies of Mathematic literacy at NQF Level 2, and Communication and language at NQF Level 2. The learner is also assumed to be competent at driving a rigid vehicle, obtaining and communicating transport operational information, and fostering and maintaining customer relations. 

    UNIT STANDARD RANGE 
    The typical scope of this unit standard includes:
  • Controlled office or workshop environments, transport depots, open yard areas, mobile vehicles and/or customer premises. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Prepare equipment and documentation according to specified procedures. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Documentation required for the trip or shift is completed according to organisational requirements. 
    ASSESSMENT CRITERION RANGE 
    Documentation includes shift allocation, signing on sheets, waybills, duty cards, log books, tickets, fare books, driving licences and professional driving permits, accident-, incident- and inspection reports, fuel- and service orders, etc.
     

    ASSESSMENT CRITERION 2 
    Equipment is verified, installed or tested according to organisational requirements. 
    ASSESSMENT CRITERION RANGE 
    Equipment includes but is not limited to ticket machines, nippers, fire extinguishers, warning triangles, and communication instruments.
     

    ASSESSMENT CRITERION 3 
    Equipment affecting passengers is inspected for safety and comfort according to organisational specifications. 
    ASSESSMENT CRITERION RANGE 
    Equipment includes the passenger door and -bell, steps, handrails, seats, luggage shelves, windows and ventilation.
     

    ASSESSMENT CRITERION 4 
    Availbility and functionality of appropriate securing and/or loading equipment and personal protective equipment is verified according to given procedures. 

    SPECIFIC OUTCOME 2 
    Collect payments and issue passenger tickets according to specified procedures. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Correct fares are collected and correct tickets issued according to organisational fare structure. 

    ASSESSMENT CRITERION 2 
    Pre-paid tickets are validated without error on applicable route, time of day and type of passenger. 

    ASSESSMENT CRITERION 3 
    Correct change is returned with cash tickets to the satisfaction of all passengers. 

    ASSESSMENT CRITERION 4 
    The effect of over- or undercharging customers, or giving short change to customers is described in terms of the effects of these actions on continued customer support and reputation or image of the organisation. 

    SPECIFIC OUTCOME 3 
    Adhere to service contractual specifications as specified. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The implications of providing a commuter service within the contract/tendering system are described in terms customer satisfaction, organisation image, repeat business and profitably. 

    ASSESSMENT CRITERION 2 
    The cost and customer satisfaction implications of penalties payable due to deviations from contractual service specifications are described in terms of own actions to avoid penalties on service contracts. 
    ASSESSMENT CRITERION RANGE 
    Penalties with prescribed costs to include late or early departures, overloading, non-operation of trips or shifts, vehicle cleanliness, defects and breakdowns, destination scrolls.
     

    SPECIFIC OUTCOME 4 
    Provide operational information that meets specified requirements. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    All information on documentation is completed, accurately, comprehensively and legibly. 
    ASSESSMENT CRITERION RANGE 
    Waybills, ticket machine documentation, cash to ticket sales reconciliation, trip deviations and unusual occurrences report.
     

    ASSESSMENT CRITERION 2 
    Information is submitted on time and in accordance with organisational policies. 

    ASSESSMENT CRITERION 3 
    Information affecting the service is communicated according to organisational requirements. 
    ASSESSMENT CRITERION RANGE 
    Excessive passenger demand, route deviations and delays, breakdowns, vehicle defects and accidents.
     

    ASSESSMENT CRITERION 4 
    Operational information on documentation is completed, accurately, comprehensively and legibly. 
    ASSESSMENT CRITERION RANGE 
    Incident reports, accident reports, inspection reports, trip journal, tachograph and other monitoring devices.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Assessment of learner achievements takes place at providers accredited by the relevant ETQA (RSA, 1998b) for the provision of programs that result in the outcomes specified for this unit standard.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider with the relevant ETQA.
  • The relevant ETQA according to the moderation guidelines and the agreed > ETQA procedures will oversee moderation of assessment and is responsible for moderation of learner achievements of learners who meet the requirements of this unit standard. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Organisational guidelines and policies regarding ticket selling and control systems, operations planning and control systems, and accident and emergency procedures.
  • Legal requirements regarding driving licences, professional driving permits, vehicle documentation, accident and first aid procedures.
  • Legal carrying capacities, emergency equipment and entry and escape provisions on passenger vehicles.
  • Operational area detail such as routes, stages and destinations, fare charts and tables.
  • Fare structures, ticket and penalty systems.
  • Contractual and normal service scheduling and timetables.
  • The implications of the contract/tendering system on drivers. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems where responses to problems show that such critical and creative thinking has been used to make responsible decisions to resolve route deviations, delays and breakdowns. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively in order to maintain quality of service and minimise penalties on contractual services. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematic and/or language skills in the modes of oral and/or written presentation to inform customers and superiors. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others in order to utilise loading and securing equipment. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by recognising that problem-solving contexts do not exist in isolation when marketing services. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 10956, "Provide commuter services", Level 3, 8 credits.

    Notes to assessors:

    Assessors should keep the following principles in mind when designing and conducting assessments against this unit standard:
  • Focus the assessment activities on gathering evidence in terms of the main outcome expressed in the unit standard title to ensure assessment is integrated rather than fragmented. Remember that the person must be declared competent in terms of the overall unit standard outcome. Where assessment at unit standard title level is unmanageable, focus assessment around each specific outcome, or groups of specific outcomes.
  • Make sure evidence is gathered across the entire range, wherever it applies. Assessment activities should be as close to the real performance as possible, and where simulations or role-plays are used, there should be supporting evidence to show the learner is able to perform in the real situation.
  • Do not focus the assessment activities on each assessment criterion. Rather make sure the assessment activities focus on outcomes and are sufficient to enable evidence to be gathered around all the assessment criteria.
  • The assessment criteria provide the specifications against which assessment judgements should be made. In most cases, knowledge can be inferred from the quality of the performances, but in other cases, knowledge and understanding will have to be tested through questioning techniques. Where this is required, there will be assessment criteria to specify the standard required.
  • The task of the assessor is to gather sufficient evidence, of the prescribed type and quality, as specified in this unit standard, that the learner can achieve the outcomes again and again and again. This means assessors will have to judge how many repeat performances are required before they believe the performance is reproducible.
  • All assessments should be conducted in line with the following well documented principles of assessment: appropriateness, fairness, manageability, integration into work or learning, validity, direct, authentic, sufficient, systematic, open and consistent. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  50285   National Certificate: Professional Driving  Level 3  NQF Level 03  Reregistered  2023-06-30  TETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. AAH Skills and Development 
    2. ACT SKILLS DEVELOPMENT 
    3. Adimire Operators Skills Training Centre 
    4. Afro Fleet (Pty) Ltd 
    5. Akane Training Academy 
    6. Algoa Bus Company 
    7. All-in-one Driving Academy 
    8. AMA Training Skills Devleopment Centre 
    9. Andebe Group 
    10. Andzanie Trading Enterprise (Pty) Ltd 
    11. Bakubung Driver Training and consultants CC 
    12. Bev Short Training Consultants 
    13. Big J Training Academy 
    14. Biva Investments (Pty) Ltd 
    15. Bolton Business College & Computer Studies 
    16. Brilliant Skills Development & Training Solutions 
    17. Bumbene Safety Consultants (Pty) Ltd 
    18. Buscor 
    19. Capital Driving School 
    20. Cathy Hill Solutions (Pty) Ltd 
    21. Centre for Logistics Excellence (Pty) Ltd 
    22. CHAMDOR DRIVER TRAINING CC 
    23. Circleway College 
    24. Climamark (PTY) Ltd 
    25. Coega Development Corporation 
    26. Dee's Training (PTY) LTD 
    27. Dees Driver Training Centre 
    28. Dionysus Skills Development Initiative 
    29. Diversity technology Training Institute 
    30. Driving Sense 
    31. Dynamic Institute of Training S.A 
    32. Dynamic Road Safety 
    33. EDU - FLEET 
    34. Edu Wize Group Pty Ltd 
    35. ESS Holdings (PTY) Ltd 
    36. Evaflex 
    37. Exodec 388 CC 
    38. Global Maritime Legal Solutions Pty Ltd 
    39. Goldee Trading Academy 176 
    40. Golden Arrow Bus Services_pty Ltd 
    41. GREENRIM TRAINING PTY LTD 
    42. He and She Driver Training Centre 
    43. Humrec Human Resource Training 
    44. Ikhwezi Traning Institute (PTY) LTD 
    45. Imperial Logistics Group t/a Dedicated Contracts 
    46. Inkqubela Consultants 
    47. Inkwenkwezi Private College & Skills Development cc 
    48. Innovative Shared Services 
    49. Interstate Bus Lines 
    50. Iyanda Holdings(Pty) Ltd 
    51. K Boneng Consulting Services 
    52. KDS Centre for Skills Development and Training Pty Ltd 
    53. Kempston Driving Academy 
    54. Keystone Learning (Pty) Ltd 
    55. Khabanyane Training and development 
    56. Kitta Transport Training Academy 
    57. KKH Operator Training and Projects Pty Ltd 
    58. Kulika Training and Consultancy Pty Ltd 
    59. KZN Business Solutions And HR Management cc 
    60. KZN Taxi and Commuter Corporation NPC 
    61. Learncorp 
    62. Learning Exchange Pty (Ltd) 
    63. Little Treehouse Holdings (PTY) Ltd 
    64. LTM Training & Remote Learning Solutions 
    65. LTM Training and Remote Learning Solutions 
    66. Lwaze Lwanda General Traders CC 
    67. MadibengGeneral Suppliers 
    68. Madidi Supply Chain Institute & Business Institute 
    69. Makwedeng Training 
    70. Maliwa Investment (Pty)Ltd 
    71. MASUTHA TRAINING AND SECURITY SERVICES 
    72. Mnce Trading cc 
    73. Moripe Business and Training Consultants 
    74. Mpofu Engineering Projects 
    75. MSHL Consulting and Projects Pty Ltd 
    76. Mtimande & Associates 
    77. NDWAMATO TRAINING SOLUTIONS (PTY) LTD 
    78. Ndwamato Training Solutions PTY LTD 
    79. New Business Solution Cosulting and Training Services 
    80. Nghunyule Investments 
    81. Nirvana Training Academy 
    82. NOSA LOGISTICS PTY LTD 
    83. Nowethu Learning Institute cc 
    84. Ntsoaki Driving School 
    85. Pal Passenger Bus Services 
    86. Paradise Skills Development CC 
    87. People Agility 
    88. Phephani Learnerships cc 
    89. Pietersburg Labour Consultants 
    90. Powermove Trade and Invest Pty Ltd 
    91. PPLE Group Pty Ltd 
    92. Precision skills development and training 
    93. Primeserv Corporate Solutions (Pty) Ltd 
    94. Priority Safety Training (PTY) Ltd 
    95. Pro Driver Training (Pty) Ltd 
    96. PRO Skills Development (Pty) Ltd 
    97. PRO Skills Development Pty Ltd 
    98. Pro-Driver Trucking Academy (Pty) Ltd 
    99. PUTCO Limited 
    100. PUTCO Pty Ltd 
    101. Quantum Leap College Pty Ltd 
    102. Rasehlo Transport and Tourism 
    103. Re Tshepeng Holdings 
    104. Royal Impression Academy 
    105. Safe and Eco Driving Pty Ltd 
    106. Sanda Skills Development (Pty) Ltd 
    107. Sediba Sabasadi Skills Training Academy (Pty) Ltd 
    108. Segaole Driving School 
    109. Seng''khona Trading Enterprise 129 cc 
    110. Shadamston College 
    111. SHEPROSA 
    112. Sisabenza Operator Training (PTY) LTD 
    113. Sophia''s Excellence Driving Academy 
    114. Sophia's Excellence Driving Academy 
    115. South African Transport Centre of Excellence 
    116. SPINA Consultancy cc Cape Town 
    117. SSS Advanced Driver Training 
    118. THABO Training and Services 
    119. The Assessment Zone (Pty) Ltd 
    120. THE SKILLS COLLEGE FOR DEVELOPMENT AND TRAINING(PTY) LTD 
    121. Thobologo Training and Education Group 
    122. Thwala Training Services (Pty) Ltd 
    123. TIESPRO (Pty) Ltd 
    124. Training Consultant and SD College 
    125. Training Force 
    126. TRELIABLE 
    127. Triton Express (Pty) Ltd 
    128. Triton Express Pty Ltd 
    129. Ukwakhile Training 
    130. Uzoyithola Training and Consulting 
    131. Vhonisani Training Academy & Projects 
    132. VSL General Trading CC 
    133. Wheelman S A 
    134. Wheelset Academy Of Machine Operators 
    135. Wild Boar Fire cc 
    136. Yab Business Solution 
    137. Yes We Can Consulting Pty Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.