SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Counsel customers in a micro-finance environment 
SAQA US ID UNIT STANDARD TITLE
13444  Counsel customers in a micro-finance environment 
ORIGINATOR
SGB Banking and Micro Finance 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
BANKSETA - Banking Sector Education and Training Authority 
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Persons credited with this unit standard can provide financial advice and support to micro-lending clients. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
No prior learning 

UNIT STANDARD RANGE 
The term micro-finance is used in accordance with the MFRC definition which uses it as a broad term to describe money lending on a small scale to consumers, for starting a small business, paying for student fees, burial payments, buying building supplies, buying furniture, clothing etc. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Demonstrate an understanding of customers in a micro-finance environment. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Types of service providers are identified who service micro-finance institutions (including debt collectors, information technology specialists etc). 

ASSESSMENT CRITERION 2 
2. Outputs for service providers are listed in terms of the types of service provider and the requirements of the micro-finance institution. 

ASSESSMENT CRITERION 3 
3. Contracts are negotiated and signed with service providers based on outputs required and legal requirements. 

SPECIFIC OUTCOME 2 
Provide generic financial counselling to customers in a micro-finance environment. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Clients are coached regarding financial matters relating to granting of loans such as interest, credit and debt management in a way which speaks to the customer's level of financial literacy. 

ASSESSMENT CRITERION 2 
2. The opportunities and constraints of credit granting mechanisms are explained in a way which speaks to the customer's level of financial literacy. 

ASSESSMENT CRITERION 3 
3. The consequences of bad debt are explained in a way which speaks to the customer's level of financial literacy. 

SPECIFIC OUTCOME 3 
Provide counselling in relation to providing or rejecting a request for a loan. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The range of products available are described to the customer in terms of the services offered by their micro-finance organisation. 

ASSESSMENT CRITERION 2 
2. Clients are advised on the best options based on their personal and financial circumstances. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
Accreditation for this Unit Standard shall be from the relevant Education and Training Quality Assurer through formative and summative assessment by a registered Assessor. Assessment should be contextual and be conducted in the workplace as far as possible.
  • The relevant NSB and SGB should be notified of any feedback related to this qualification.
  • Assessors must be registered as an Assessor with the relevant ETQA.
  • Moderators must be registered as assessors with the relevant ETQA.
  • Training providers must be accredited by the relevant ETQA.
  • Moderation should include both internal and external moderation where applicable.
  • The relevant ETQA will co-ordinate all moderation activities in accordance with their policies and procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    A demonstrated understanding of:
  • Basic financial terms and concepts such as credit, interest, debt, and indebtedness. 


  • Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems - for example to help clients identify solutions to their financing needs. 

    UNIT STANDARD CCFO COLLECTING 
    Collect , organise and critically evaluate information by gathering information from the client regarding their needs and current financial situation. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion. For example a person acquiring this unit standard should be able to communicate various concepts and financial options to micro-finance clients. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  23453   National Certificate: Micro Finance  Level 3  NQF Level 03  Reregistered  2023-06-30  BANKSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. AG Tax Office (PTY) LTD 
    2. Amandla Obunye Training Academy 
    3. Azania Currency and Equity Markets 
    4. Chartall Business College 
    5. Compuscan Academy 
    6. Felix Risk Training Consultants 
    7. Firstrand Bank - Benmore 
    8. ILUBALETHU PROJECTS 
    9. Nedbank Ltd 
    10. Octopus Training Solutions 
    11. RUDO CONSULTING cc 
    12. UCS Education and Training Services (Pty) Ltd 
    13. Vhutshavhelo Development Forum 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.