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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Preparing and presenting funeral products and services to groups 
SAQA US ID UNIT STANDARD TITLE
14145  Preparing and presenting funeral products and services to groups 
ORIGINATOR
SGB Funeral Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Personal Care 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard forms part of the Qualification, National Certificate in Funeral Services practice and is registered at Level 4 on the National Qualifications Framework. Learners working towards this standard will be learning towards the full qualification, or will be involved in or working within a funeral services environment, specialising in Embalming, marketing and Merchandising or Disaster Management, where the acquisition of competence against this standard will add value to each individual and the Funeral Industry as a whole.

The qualifying learner is capable of:
  • Identifying and approaching potential groups
  • Gathering information, assessing group needs and preparing group specifications plan
  • Presenting group specifications to groups to meet pre-determined needs
  • Conducting follow-up procedures in order to reach agreement 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this qualification will have demonstrated competency in:

    Numeracy at NQF Level 3 or equivalent
    English, verbal and written communication at NQF Level 3 or equivalent 

    UNIT STANDARD RANGE 
  • Range statements which are applicable to the unit standard titles, specific outcomes and assessment criteria are found beneath the applicable assessment criteria.
  • The following range statements are general to the qualification:
  • Groups will include funeral societies, stokvels, companies, religious groups, trade unions, organisations, sports clubs, associations, sports unions, institutes, federations, travel companies, ceremonial groups, airlines, embassies, consulates, state mortuaries, hospitals, old age homes. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify and approach potential groups 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1.Pospecting lists are created and documented. 

    ASSESSMENT CRITERION 2 
    2.Key individuals, within prospects are identified. 

    ASSESSMENT CRITERION 3 
    3.Appointments are generated to approach clients. 

    SPECIFIC OUTCOME 2 
    Gather information, assess group needs and prepare group specifications plan 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1.Iformation gathered is relevant to products and services available. 

    ASSESSMENT CRITERION 2 
    2.Group needs are analysed to identify alternative products and services. 

    ASSESSMENT CRITERION 3 
    3.Group specification is prepared and documented to meet needs. 
    ASSESSMENT CRITERION RANGE 
    Group specification will include products, services, costing, terms and conditions, payments.
     

    ASSESSMENT CRITERION 4 
    4.Approval for group specification is obtained. 

    ASSESSMENT CRITERION 5 
    5.Presentation to group is planned and prepared. 

    SPECIFIC OUTCOME 3 
    Present group specifications to groups to meet pre-determined needs 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1.Venue and facilities required for presentation are confirmed. 

    ASSESSMENT CRITERION 2 
    2.Logistics for presentation are completed. 

    ASSESSMENT CRITERION 3 
    3.Products and handouts are prepared. 
    ASSESSMENT CRITERION RANGE 
    Products will include lowering devices, tents, coffins, wreaths, hearses, family cars, programmes, and portable toilets.
     

    ASSESSMENT CRITERION 4 
    4.Presentation is conducted within agreed time frame 

    ASSESSMENT CRITERION 5 
    5.Presentation meets the needs and requirements of clients. 

    SPECIFIC OUTCOME 4 
    Conduct follow-up procedures in order to reach agreement 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1.Adjustments to group specification are made and documented. 

    ASSESSMENT CRITERION 2 
    2.Agreement is drawn up according to requirements and in required time frame. 

    ASSESSMENT CRITERION 3 
    3.Agreement is concluded by both parties to their satisfaction. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Providers offering learning towards this standard will be accredited and assessors registered by the relevant Education Training Quality Assurance body (ETQA). 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • A broad understanding of public speaking and communication principles, methods and techniques.
  • An all rounded understanding of presentation skills for making presentations to groups.
  • A comprehensive understanding of product and service knowledge and specifications.
  • A broad understanding of agreements / contracts, formats and lay-outs.
  • A general understanding of legislation for agreements and contracts. 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems pertaining to the matching of products and services to requirements and to the presentation of products and services. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others in preparing and presenting funeral products to groups. 

    UNIT STANDARD CCFO ORGANISING 
    Organise oneself and one`s activities to enable presentations to be well organised and run smoothly. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, evaluate, organise and critically evaluate information in the pursuit of providing groups with procedures and services which meet their needs. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively during the gathering of information and when making presentations. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems whereby meeting the requirements and needs of groups leads to client satisfaction. 

    UNIT STANDARD CCFO CONTRIBUTING 
    In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of: being culturally and aesthetically sensitive across a range of social contexts when preparing and presenting funeral products to groups. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  23775   National Certificate: Funeral Services Practice  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.