SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Develop specifications for products and services 
SAQA US ID UNIT STANDARD TITLE
14179  Develop specifications for products and services 
ORIGINATOR
SGB Funeral Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Personal Care 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6  11 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard forms part of the Qualification, National Certificate in Funeral Services Practice and is registered at Level 5 on the National Qualifications Framework. Learners working towards this standard will be learning towards the full qualification, or will be involved in or working within a funeral services environment, specialising in Embalming, Marketing and Merchandising or Disaster Management, where the acquisition of competence against this standard will add value to each individual and the Funeral Industry as a whole.


The qualifying learner is capable of:
  • Gathering information for developing product and service specifications
  • Analysing and formulating product and service specifications
  • Producing the product and service specifications. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this qualification, will have demonstrated competency in
  • Numeracy at NQF Level 4 or equivalent.
  • English, verbal and written communication at NQF Level 4 or equivalent. 

  • UNIT STANDARD RANGE 
  • Range statements which are applicable to the unit standard titles, specific outcomes and assessment criteria are found beneath the applicable assessment criteria. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Gather information for developing product and service specifications. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Processes are established and implemented to consult with and provide opportunities for all stakeholders to contribute to the development of product and service specifications. 
    ASSESSMENT CRITERION RANGE 
    Product specifications will include colour, material, price, quality, handles, trimming, shrouds, coffin shape, coffin size, wreath, tombstones, viewing opportunities and pre-need funeral financing

    Service specifications will include time frames and limitations, catering, transportation, cremation, burial, embalming, restoration and repatriation
     

    ASSESSMENT CRITERION 2 
    2. Information is gathered within agreed format and time frames. 

    ASSESSMENT CRITERION 3 
    3. Information gathered is relevant to the development of product and service specifications. 

    SPECIFIC OUTCOME 2 
    Analyse and formulate product and service specifications. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Available information is categorised and collated. 

    ASSESSMENT CRITERION 2 
    2. Information is evaluated to determine applicability and impact on product and services specifications. 

    ASSESSMENT CRITERION 3 
    3. Product and service specifications are consistent with organisational plans and strategies and are responsive to the needs of clients and stakeholders. 

    ASSESSMENT CRITERION 4 
    4. Product and service specifications are formulated in accordance with the smart principle. 

    SPECIFIC OUTCOME 3 
    Produce the product and service specifications. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Specifications are produced in accordance with quality, cost and time requirements. 

    ASSESSMENT CRITERION 2 
    2. Specifications are documented in a clear, concise manner. 

    ASSESSMENT CRITERION 3 
    3. Specifications are in compliance with organisational and legislative requirements. 

    ASSESSMENT CRITERION 4 
    4. Approval for specifications is obtained from relevant parties. 

    ASSESSMENT CRITERION 5 
    5. Approved specifications are disseminated to relevant parties and individuals. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Providers offering learning towards this standard will be accredited and assessors registered by the relevant Education Training Quality Assurance body (ETQA). 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • A comprehensive understanding of the methods and techniques for using/applying the SMART principle (specific, measurable, achievable, realistic and time bound)
  • An in depth understanding of the format and requirements of product and service specifications. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems which relate to the development of product and service specifications. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others throughout the process of developing product and service specification. 

    UNIT STANDARD CCFO ORGANISING 
  • Organise oneself and one`s activities throughout the process of developing product and service specification. 

  • UNIT STANDARD CCFO COLLECTING 
    Collect, evaluate, organise and critically evaluate information to enable the correct and accurate development of product specifications. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively during the gathering of information and when seeking approval. 

    UNIT STANDARD CCFO SCIENCE 
  • Using science and technology to assist in the analysis and development of product and service specifications. 

  • UNIT STANDARD CCFO DEMONSTRATING 
  • Understand the world as a set of related systems in how the right product and service specifications meet the needs and expectations of clients and how this leads to the overall success of the organisation. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  21789   National Diploma: Funeral Services Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.