SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Monitor the well-being of clients and personnel 
SAQA US ID UNIT STANDARD TITLE
14183  Monitor the well-being of clients and personnel 
ORIGINATOR
SGB Funeral Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Personal Care 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6  16 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard forms part of the Qualification, National Certificate in Funeral Services Practice and is registered at Level 5 on the National Qualifications Framework. Learners working towards this standard will be learning towards the full qualification, or will be involved in or working within a funeral services environment, specialising in Embalming, Marketing and Merchandising or Disaster Management, where the acquisition of competence against this standard will add value to each individual and the Funeral Industry as a whole.

The qualifying learner is capable of:
  • Identifying excessive emotional behaviours of clients
  • Identifying excessive emotional behaviours of personnel
  • Following up and monitoring emotional well being of personnel
  • Evaluating own emotional well-being. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this qualification, will have demonstrated competency in
  • Numeracy at NQF Level 4 or equivalent.
  • English, verbal and written communication at NQF Level 4 or equivalent. 

  • UNIT STANDARD RANGE 
  • Range statements which are applicable to the unit standard titles, specific outcomes and assessment criteria are found beneath the applicable assessment criteria. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify excessive emotional behaviours of clients 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Clients with emotional problems are observed and identified 
    ASSESSMENT CRITERION RANGE 
    Clients will include individuals, relatives, friends, family, walk-in ,and members of the public.
     

    ASSESSMENT CRITERION 2 
    2. Clients are dealt with within stipulated time frames 

    ASSESSMENT CRITERION 3 
    3. Clients are calmed as required and/or brochures of further services are providedl 
    ASSESSMENT CRITERION RANGE 
    Calming methods will include offering refreshments, privacy if appropriate, allowing sufficient time, the right to be emotional.
     

    ASSESSMENT CRITERION 4 
    4. Clients are referred to qualified individuals 

    SPECIFIC OUTCOME 2 
    Identify excessive emotional behaviours oI personnel. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Personnel with emotional problems are observed and identified. 
    ASSESSMENT CRITERION RANGE 
    Personnel will include permanent staff, temporary staff,casuals , all levels of staff
     

    ASSESSMENT CRITERION 2 
    2. Emotional behaviours are evaluated to determine required procedures. 

    ASSESSMENT CRITERION 3 
    3. Implementation of determined procedure is decided and carried out. 

    SPECIFIC OUTCOME 3 
    Follow-up and monitor emotional well-of personnel. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Personnel are monitored on an on-going basis to determine emotional well being. 

    ASSESSMENT CRITERION 2 
    2. Personnel are debriefed at pre-determined intervals. 

    ASSESSMENT CRITERION 3 
    3. Personnel requiring further counselling are identified and referred to qualified individuals. 

    SPECIFIC OUTCOME 4 
    Evaluate own emotional well being. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Own emotional behaviours are monitored on an on-going basis. 

    ASSESSMENT CRITERION 2 
    2. Potentially problematic behaviours are identified and discussed with authorised individuals . 

    ASSESSMENT CRITERION 3 
    3. Consultation with realevant parties takes place timeously . 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Providers offering learning towards this standard will be accredited and assessors registered by the relevant Education Training Quality Assurance body (ETQA). 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • A comprehensive understanding of the types of potentially problematic emotional behaviours exhibited by clients and personnel
  • An in depth understanding of the bereavement process of people who have lost loved ones or friends
  • A general understanding of the behavioural patterns exhibited by people who are coping with grief and personnel who deal with these people
  • A basic understanding of the methods and techniques for de-briefing individuals
  • A basic understanding of the methods for dealing with different causes and types of death. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
  • Identify and solve problems pertaining to any issue around the emotional well being of clients, personnel and self. 

  • UNIT STANDARD CCFO WORKING 
  • Work effectively with others throughout the process of working with clients and personnel with problematic emotional symptoms. 

  • UNIT STANDARD CCFO ORGANISING 
  • Organise oneself and one`s activities to ensure the monitoring of one`s own behaviour takes place on an on going basis. 

  • UNIT STANDARD CCFO COLLECTING 
  • Collect, evaluate, organise and critically evaluate information when attempting to identify potentially problematic emotional behaviours of clients and personnel. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with relevant parties when establishing emotional state of clients and personnel. 

    UNIT STANDARD CCFO DEMONSTRATING 
  • Understand the world as a set of related systems of how emotional clients and personnel can have a negative impact on the business as a whole. 

  • UNIT STANDARD CCFO CONTRIBUTING 
  • In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of being culturally and aesthetically sensitive across a range of social contexts when monitoring the well being of clients and personnel. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  21789   National Diploma: Funeral Services Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 
    Elective  61729   National Diploma: Policing  Level 6  NQF Level 06  Reregistered  2023-06-30  SAS SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.