SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Manage a diary for self and others 
SAQA US ID UNIT STANDARD TITLE
14352  Manage a diary for self and others 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Office Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Learners will be learning towards obtaining a national qualification at level 2 or are working in an administrative environment, including SMME`s (Small, Medium and Micro Enterprises) where the acquisition of competence against this standard will add value to the learner`s job, or chances of finding employment.

Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and improved performance.

The qualifying learner is capable of:
  • Demonstrating the ability to manage a diary
  • Making entries in a diary
  • Communicating relevant diary information 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this unit standard will have demonstrated competence in numeracy and literacy at NQF Level 1 or equivalent. 

    UNIT STANDARD RANGE 
  • Diary will include personal organiser, filofax, bound diary, appointment book, printed diary or calendar, or electronic organiser.
  • Diary information will include appointments, holidays, schedules, contact details and important dates.
  • Stakeholders will include all individuals who are affected by diary information. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate the ability to manage a diary 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The importance and need for accurate diary information is explained. 

    ASSESSMENT CRITERION 2 
    2. Diary is completed neatly and legibly. 

    ASSESSMENT CRITERION 3 
    3. Evidence that the diary is referred to daily is demonstrated. 

    SPECIFIC OUTCOME 2 
    Communicate relevant diary information 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Appointments are prioritised according to requirements. 

    ASSESSMENT CRITERION 2 
    2. Appointments are correctly entered and are prioritised according to requirements. 

    ASSESSMENT CRITERION 3 
    3. Cancelled or postponed appointments are actioned according to requirements. 

    ASSESSMENT CRITERION 4 
    4. Diary is updated on an ongoing basis. 

    SPECIFIC OUTCOME 3 
    Communicate relevant diary information 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The importance of communicating accurate and relevant diary information is explained. 

    ASSESSMENT CRITERION 2 
    2. Diary information is communicated to all stakeholders within agreed time frames. 

    ASSESSMENT CRITERION 3 
    3. Appointments are confirmed with all stakeholders within agreed time frames. 

    ASSESSMENT CRITERION 4 
    4. Alterations to the diary are communicated to all stakeholders within agreed time frames. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation and Moderation:

    The Services Educational Training Quality Assurance Body (ETQA) will accredit providers offering learning towards these standard and register assessors. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Methods and techniques for operating an effective diary system.
  • The importance of time management for all stakeholders affected by diary information. 


  • Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems which relate to the making, postponement or cancellation of appointments. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others in the making, postponement, or cancellation of appointments. 

    UNIT STANDARD CCFO ORGANISING 
    Organise oneself and one`s activities in order to ensure the diary is managed according to requirements. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, evaluate, organise and critically evaluate information which will have an impact on diary information and appointments. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with stakeholders regarding the diary information and appointments. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Understand the world as a set of related systems where the failure to keep the diary current and the failure to keep stakeholders informed leads to loss of productivity.

    In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of: being culturally sensitive across a range of social contexts when managing the diary system. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  23833   National Certificate: Business Administration Services  Level 2  NQF Level 02  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.