SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD:

Apply problem solving strategies

SAQA US ID	UNIT STANDARD TITLE
14927	Apply problem solving strategies
ORIGINATOR
SGB Information Systems and Technology
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences			Information Technology and Computer Sciences
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular-Fundamental	Level 4	NQF Level 04	4
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Reregistered		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2024-06-30		2027-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

This unit standard is intended:

to provide fundamental knowledge of the areas covered

for those working in, or entering the workplace in the area of Business and Organisational Communication

as additional knowledge for those wanting to understand the areas covered

People credited with this unit standard are able to:

Define and analyse the problem

Evaluate solutions

Implement the solution
The performance of all elements is to a standard that allows for further learning in this area.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

The credit value of this unit is based on a person having prior knowledge and skills to:

Demonstrate an understanding of fundamental mathematics (at least at NQF Level 3)

Demonstrate competence to communicate in English (at least at NQF Level 3)

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Define and analyse the problem.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. The definition ensures that the problem is examined and identified in terms of problem type, problem parameters, and possible causes

ASSESSMENT CRITERION 2

2. The definition ensures that facts are collected to meet the problem requirements

ASSESSMENT CRITERION 3

3. The analysis ensures that problem components are identified to determine possible courses of action

ASSESSMENT CRITERION 4

4. The analysis ensures that the problem is analysed for cross-cultural implications

SPECIFIC OUTCOME 2

Evaluate solutions.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. The evaluation identifies possible solutions to the problem by using a range of problem solving techniques

ASSESSMENT CRITERION RANGE

Includes, but is not limited to: Brainstorming; Mapping; Computer Modelling; Observation; Questionnaires; Experiments.

ASSESSMENT CRITERION 2

2. The evaluation establishes criteria for evaluating solutions to match the type of problem

ASSESSMENT CRITERION RANGE

Duration; Causes; Effects

ASSESSMENT CRITERION 3

3. Possible solutions are evaluated against established criteria

ASSESSMENT CRITERION 4

4. The evaluation ensures that solutions are selected to meet established criteria and problem requirements

ASSESSMENT CRITERION RANGE

Time; Budget; Resources; Legislative requirements

SPECIFIC OUTCOME 3

Implement the solution.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. The implementation ensures that solutions are trialed and/ or monitored for effectiveness of problem solution

ASSESSMENT CRITERION RANGE

Duration; Implications; Effects

ASSESSMENT CRITERION 2

2. The implementation ensures that solutions are reviewed and modified, and practices are standardised where required

ASSESSMENT CRITERION RANGE

Practices; Systems; Procedures; Records

ASSESSMENT CRITERION 3

3. The implementation ensures that stakeholders are consulted during implementation

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programs of education and training assessed against unit standards

Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

1. Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.
2. Performance of all elements complies with the laws of South Africa, especially with regard to copyright, privacy, health and safety, and consumer rights.
3. All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements.
4. Performance of all elements is to be completed within the normal range of time and cost that would be expected in a professional environment (eg. In a commercial or government organisation).

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO WORKING

Work effectively with others as a member of an organisation

UNIT STANDARD CCFO ORGANISING

Organise and manage him/her self and his/her activities responsibly and effectively

UNIT STANDARD CCFO COLLECTING

Collect, analyse, organise, and critically evaluate information

UNIT STANDARD CCFO SCIENCE

Use science and technology effectively and critically, showing responsibility towards the environment and health of others

UNIT STANDARD CCFO CONTRIBUTING

Contribute to his/her full personal development and the social and economic development of the society at large by being aware of the importance of: reflecting on and exploring a variety of strategies to learn more effectively, exploring education and career opportunities and developing entrepreneurial opportunities.

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

UNIT STANDARD NOTES

Sub-Sub-Field: (Domain):Business and Organisational Communication

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	65010	National Certificate: Aviation Support Operations	Level 3	NQF Level 03	Passed the End Date - Status was "Reregistered"	2018-06-30	TETA
Core	49627	Further Education and Training Certificate: e Records Management	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2012-06-30
Core	78965	Further Education and Training Certificate: Information Technology: Systems Development	Level 4	NQF Level 04	Reregistered	2023-06-30	MICTS
Core	78964	Further Education and Training Certificate: Information Technology: Technical Support	Level 4	NQF Level 04	Reregistered	2023-06-30	MICTS
Core	66370	Further Education and Training Certificate: Roof Truss Technology	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2015-06-30	FPMSETA
Core	66789	National Certificate: Environmental Management	Level 5	NQF Level 05	Reregistered	2023-06-30	LG SETA
Fundamental	24294	Further Education and Training Certificate: Information Technology: Systems Development	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2010-01-23	Was MICTS until Last Date for Achievement
Fundamental	24293	National Certificate: Information Technology: Technical Support	Level 4	Level TBA: Pre-2009 was L4	Passed the End Date - Status was "Reregistered"	2010-01-23	Was MICTS until Last Date for Achievement
Elective	49129	Further Education and Training Certificate (FETC): Management and Administration	Level 4	NQF Level 04	Reregistered	2023-06-30	SERVICES
Elective	58801	Further Education and Training Certificate: Environmental Noise Practice	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2015-06-30	LG SETA
Elective	60652	Professional Qualification: Management and Administration	Level 4	Level TBA: Pre-2009 was L4	Reregistered	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	61489	National Certificate: Transport Operations	Level 5	Level TBA: Pre-2009 was L5	Reregistered	2023-06-30	TETA
Elective	49419	National Diploma: Business Consulting Practice	Level 5	NQF Level 05	Reregistered	2023-06-30	SERVICES

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	Academy of Training and Development
2.	Afedile M Learning Centre (Pty) Ltd
3.	Akadon Trading (Pty) Ltd
4.	Ankalite (Pty) Limited
5.	ATTI Nelspruit Pty Ltd
6.	Bophelo Tota ICT Driving Academy (Pty) Ltd
7.	Broadband College of Technology
8.	Bytes People Solutions A Division of Altron TMT (Pty) Ltd
9.	Calandra Trading 523(PTY)
10.	Change Strategies Consulting Services CC
11.	Claas Illustration
12.	Competence computer and business management
13.	Cradle Stars Trading Enterprise
14.	CTU Training Solutions
15.	DC Dynamic College of Commerce & Further Training (Pty) Ltd
16.	Diversity technology Training Institute
17.	DVG Property (Pty)Ltd
18.	Ekasi IT Solutions CC
19.	Fakazani Management Services
20.	Falcon Business Institute (Pty) Ltd
21.	Forek Institute of Technology (Pty) Ltd
22.	Gabasega Consulting and Training Centre
23.	Gauteng College of Engineering and Technology (PTY) LTD
24.	Gegana Computer Academy and Business Solutions cc
25.	Golden Step Campus (Pty) Ltd.
26.	Green Skills Academy
27.	iLearn Corporate Services PTY LTD
28.	Inafrica General Trading Pty LTD
29.	Information Technology Resource Centre
30.	iSolve Business Solutions (Pty) Ltd
31.	Izwelethu Black Diamond
32.	Jeppe College of Commerce and Computer Studies
33.	Josmap Training Institute
34.	KAGISHO BUSINESS CONCEPTS (Pty) LTD
35.	Kezla Investments
36.	King Sabata Dalindyebo TVET College
37.	Kuyakhula Development Initiatives
38.	Lanseria International Airport Pty Ltd
39.	Leseding Computer Systems (Pty) Ltd
40.	Lewerb Holdings (PTY) Ltd
41.	Londimvelo Consultants
42.	M-cot Corporate Training
43.	Mabuya Amahle Trading
44.	Makaota Training Consultants
45.	Malope IT Solutions
46.	Mamuhle Academy
47.	Masizakhe Leanerships cc
48.	Mitek Industries SA ( Pty) Ltd
49.	MML Consulting CC.
50.	Mosadikago Trading Cc
51.	Mpeza Training and Development Specialist
52.	MUHANGWENE DEVELOPMENT ENTERPRISE
53.	National Computer College Cc
54.	Nhlahle Development Agency
55.	Nkqubela Community Developers
56.	Ocule IT cc
57.	On the Ball College Pty ltd
58.	Overcomers Training College (Pty) Ltd
59.	Pioneer Business Consulting
60.	Poshido Training
61.	Progressive School of Business and Engineering (Pty)
62.	Prophesy Training College (Pty) Ltd
63.	PROSERV SA (PTY) LTD
64.	Rand Training College
65.	Sebenzisanane Human Capital
66.	SEDIBENG
67.	Sivile Housing Association RSA
68.	Success Christian Training Centre
69.	Taal-Net Training Institute
70.	Talent Emporium Academy (PTY) Ltd
71.	Tasc Business Consulting and Training
72.	Thando Consulting Services
73.	Thinking Mind Trading
74.	Titan Trade Technologies (Pty) Ltd
75.	Transafric Consulting Pty Ltd
76.	Tshwane College of Commerce and Computer
77.	Umbuso Training Services (Pty) Ltd.
78.	Vicmat Consultants
79.	Whitestone College
80.	XL AT Consulting CC
81.	ZJ Africa Learn (Pty) Ltd