SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply problem solving strategies 
SAQA US ID UNIT STANDARD TITLE
14927  Apply problem solving strategies 
ORIGINATOR
SGB Information Systems and Technology 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended:
  • to provide fundamental knowledge of the areas covered
  • for those working in, or entering the workplace in the area of Business and Organisational Communication
  • as additional knowledge for those wanting to understand the areas covered

    People credited with this unit standard are able to:
  • Define and analyse the problem
  • Evaluate solutions
  • Implement the solution
    The performance of all elements is to a standard that allows for further learning in this area. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit is based on a person having prior knowledge and skills to:
  • Demonstrate an understanding of fundamental mathematics (at least at NQF Level 3)
  • Demonstrate competence to communicate in English (at least at NQF Level 3) 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Define and analyse the problem. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The definition ensures that the problem is examined and identified in terms of problem type, problem parameters, and possible causes 

    ASSESSMENT CRITERION 2 
    2. The definition ensures that facts are collected to meet the problem requirements 

    ASSESSMENT CRITERION 3 
    3. The analysis ensures that problem components are identified to determine possible courses of action 

    ASSESSMENT CRITERION 4 
    4. The analysis ensures that the problem is analysed for cross-cultural implications 

    SPECIFIC OUTCOME 2 
    Evaluate solutions. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The evaluation identifies possible solutions to the problem by using a range of problem solving techniques 
    ASSESSMENT CRITERION RANGE 
    Includes, but is not limited to: Brainstorming; Mapping; Computer Modelling; Observation; Questionnaires; Experiments.
     

    ASSESSMENT CRITERION 2 
    2. The evaluation establishes criteria for evaluating solutions to match the type of problem 
    ASSESSMENT CRITERION RANGE 
    Duration; Causes; Effects
     

    ASSESSMENT CRITERION 3 
    3. Possible solutions are evaluated against established criteria 

    ASSESSMENT CRITERION 4 
    4. The evaluation ensures that solutions are selected to meet established criteria and problem requirements 
    ASSESSMENT CRITERION RANGE 
    Time; Budget; Resources; Legislative requirements
     

    SPECIFIC OUTCOME 3 
    Implement the solution. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The implementation ensures that solutions are trialed and/ or monitored for effectiveness of problem solution 
    ASSESSMENT CRITERION RANGE 
    Duration; Implications; Effects
     

    ASSESSMENT CRITERION 2 
    2. The implementation ensures that solutions are reviewed and modified, and practices are standardised where required 
    ASSESSMENT CRITERION RANGE 
    Practices; Systems; Procedures; Records
     

    ASSESSMENT CRITERION 3 
    3. The implementation ensures that stakeholders are consulted during implementation 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programs of education and training assessed against unit standards

    Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    1. Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.
    2. Performance of all elements complies with the laws of South Africa, especially with regard to copyright, privacy, health and safety, and consumer rights.
    3. All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements.
    4. Performance of all elements is to be completed within the normal range of time and cost that would be expected in a professional environment (eg. In a commercial or government organisation). 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of an organisation 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage him/her self and his/her activities responsibly and effectively 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others 

    UNIT STANDARD CCFO CONTRIBUTING 
    Contribute to his/her full personal development and the social and economic development of the society at large by being aware of the importance of: reflecting on and exploring a variety of strategies to learn more effectively, exploring education and career opportunities and developing entrepreneurial opportunities. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Sub-Sub-Field: (Domain):Business and Organisational Communication 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  65010   National Certificate: Aviation Support Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2018-06-30  TETA 
    Core  49627   Further Education and Training Certificate: e Records Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30   
    Core  78965   Further Education and Training Certificate: Information Technology: Systems Development  Level 4  NQF Level 04  Reregistered  2023-06-30  MICTS 
    Core  78964   Further Education and Training Certificate: Information Technology: Technical Support  Level 4  NQF Level 04  Reregistered  2023-06-30  MICTS 
    Core  66370   Further Education and Training Certificate: Roof Truss Technology  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  FPMSETA 
    Core  66789   National Certificate: Environmental Management  Level 5  NQF Level 05  Reregistered  2023-06-30  LG SETA 
    Fundamental  24294   Further Education and Training Certificate: Information Technology: Systems Development  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2010-01-23  Was MICTS until Last Date for Achievement 
    Fundamental  24293   National Certificate: Information Technology: Technical Support  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered"     		 2010-01-23  Was MICTS until Last Date for Achievement 
    Elective  49129   Further Education and Training Certificate (FETC): Management and Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Elective  58801   Further Education and Training Certificate: Environmental Noise Practice  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  LG SETA 
    Elective  60652   Professional Qualification: Management and Administration  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  61489   National Certificate: Transport Operations  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  TETA 
    Elective  49419   National Diploma: Business Consulting Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A4 Consultancy Pty Ltd 
    2. Academy at Vaal Triangle (AVT 
    3. Academy of Training and Allied Services Pty Ltd 
    4. Academy of Training and Development 
    5. Acorser Corporate & Business Consulting t/a Acorser Academy 
    6. Advanced Assessments and Train 
    7. Affirmations Training 
    8. Afric Training Centre and Security Studies PTY LTD 
    9. Afrika Tikkun 
    10. Akadon Trading (Pty) Ltd 
    11. All Access Holdings 
    12. All Nation Group Five Trading and Projects 
    13. Alpha Business Consultants 
    14. Amadi Institute of Management And Technology (Pty) Ltd 
    15. Amilak Training Center 
    16. Angie Technologies 
    17. Answer The Call Skills ands En 
    18. APEXEA 
    19. Asiphokuhle Training and Research Institute 
    20. ATTI (Advanced Technonogy Training Institute) 
    21. ATTI IT SOLUTIONS (Bloemfontei 
    22. ATTI Kimberley 
    23. ATTI Nelspruit Pty Ltd 
    24. Atvance Academy Pty Ltd 
    25. Atvance Institute (Pty) Ltd 
    26. Atvance Learning PTY LTD 
    27. Awona Technologies cc 
    28. AWRISE 
    29. Azania Academy 
    30. Bacom Computers 
    31. Balefile Trading and Services 
    32. Bantubanye Skills 
    33. Basadipele Skills Development and Training 
    34. Bavelile Consultants and Training Pty Ltd 
    35. BDCE (Pty) Ltd 
    36. Bells Technical College 
    37. Blue Ora Pty Ltd 
    38. Boland College 
    39. Bonitas Unversity College 
    40. Bophelo Tota ICT Driving Academy (Pty) Ltd 
    41. Brainwave Projects 1430 cc 
    42. Bristol Training College 
    43. BYTES PEOPLE SOLUTIONS (PTY) LTD 
    44. Cape Innovation Technology Initiative 
    45. Careers IT 
    46. Change Strategies Consulting Services CC 
    47. City College 
    48. Claas Illustration 
    49. Clean Heat Academy 
    50. College Africa Group (Pty) Ltd 
    51. COLUMBUS TECHNOLOGIES PTY LTD 
    52. Comfortable Tech 
    53. Commitech Consulting 
    54. Common Vision Young Specialist Trading cc 
    55. Competence computer and business management 
    56. Compus training institution 
    57. Cradle Stars Trading Enterprise 
    58. Creatividad Consulting CC 
    59. CSL Accountants 
    60. CTC College(PTY) LTD. 
    61. CTU Training Solutions 
    62. CYBAX SYSTEMS 
    63. CYBER-CITY IT SOLUTIONS 
    64. DAB Health Care Centre 
    65. DC Dynamic College of Commerce 
    66. Dee's Training (Pty) Ltd 
    67. Delight Computer Training 
    68. Dibana Business Consultants 
    69. Digital Media Arts College 
    70. Digital Paper (Pty) Ltd 
    71. DOGOODCIRCLE 
    72. DVG Media Training 
    73. DYNAMIC DNA (PTY) LTD 
    74. Dynamic Dyvention Trading and 
    75. EAST LONDON MANAGEMENT INSTITUTE 
    76. ED-U Options Academy 
    77. Edging Forward Training and Co 
    78. EHLANZENI TVET COLLEGE 
    79. Ekasi IT Solutions Centre 
    80. Ekurhuleni Artisans and Skills Training Centre Pty Ltd 
    81. Elchees Software Solutions 
    82. Elective Training Institute Enterprise CC 
    83. Embroser Solutions Pty Ltd 
    84. Epitome Villa (Pty)Ltd 
    85. Eshybrand Pty Ltd 
    86. EYETHU NATIONAL COMPUTER COLLEGE PTY LTD 
    87. Falcon Business Institute (Pty) Ltd 
    88. Finweb Business Consultancy 
    89. Forek Institute of Technology (Pty) Ltd 
    90. Foster-Melliar (Pty) Ltd 
    91. Four Stars Communication 
    92. Fourways Private College 
    93. Fullimput108 (Pty) Ltd 
    94. Future Africa Consulting t/a Future Africa Consulting & Training 
    95. Futurekids SA (Fochville) 
    96. Gabasega Consulting and Training Centre 
    97. Gauteng College of Engineering 
    98. GCABS 
    99. Genii Institute PTY LTD 
    100. Giant Alive Services 
    101. Gijima Holdings (Pty) Ltd 
    102. Global Institute for Capacity 
    103. Godisang Development 
    104. Gold Class Group 
    105. Golden Step Campus (Pty) Ltd. 
    106. Green Skills Academy 
    107. Greenview Training and Development Skills Centre 
    108. Growth Management Consulting cc 
    109. Guest Resource Services 
    110. Gurandbuilt Management Development 
    111. HCLS HUMAN CAPITAL LEARNING SOLUTIONS 
    112. Heartlines College 
    113. HILLCROSS BUSINESS SCHOOL (PTY 
    114. Hlanganani ICT (Pty) Ltd 
    115. Home of Compassion/Grace Ministries 
    116. HUAWEI Technologies Africa (PTY) LTD 
    117. iCollege College 
    118. Ikusasa Lethu Projects and Training (Pty) Ltd 
    119. Ikusasa Technology Solutions 
    120. Ikusasalethu Youth Development 
    121. iLearn Corporate Services PTY LTD 
    122. Impact Sourcing Academy - NPO 
    123. Inafrica General Trading Pty LTD 
    124. Information Technology Resource Centre 
    125. Ingomsotech Solutions and Trai 
    126. Initium 
    127. INSIGHTTECH COMMUNICATIONS Pty 
    128. Institutional Higher Education 
    129. intelliscient Technologies (Pty) Ltd 
    130. Isibuko Group Pty Ltd 
    131. Isivande Projects 
    132. ISOLVE BUSINESS SOLUTIONS PTY LTD 
    133. IT Academy 
    134. IT Labs Consulting 
    135. IT-HI-Q Training (PTY) Ltd 
    136. Ithemba IT Solution 
    137. ITI 
    138. Izwelethu Black Diamond 
    139. Jamela Resources Consulting 
    140. Jeppe College of Commerce and 
    141. Johannesburg Institute of Engi 
    142. Johsie Enertprise 
    143. Jonda Learning Academy 
    144. Josmap Training Institute 
    145. K Boneng Consulting Services P 
    146. KAGISHO BUSINESS CONCEPTS (Pty) LTD 
    147. Keep The Dream 285 
    148. Kgolo Institute 
    149. Kholwa Management and training Consultancy 
    150. King Sabata Dalindyebo TVET College 
    151. Kingswood Academy 
    152. KMT Training and Business Solutions 
    153. KT Mobile Services 
    154. Kundani Trading 
    155. Kuyakhula Development Initiatives 
    156. KVR Training and Business Solutions 
    157. Lamus Training Academy 
    158. Lanseria International Airport Pty Ltd 
    159. Learnfast Training Solutions ( 
    160. LEPHAILA PRINTERS 
    161. Lephalale Business & Technical 
    162. Leseding Computer Systems 
    163. LETAGO DEVELOPMENT CONSULTING 
    164. LIMPOPO COMPUTER COLLEGE BK 
    165. LINKINGNOTES 
    166. Londimvelo Consultants 
    167. Loomee Group 
    168. LUPHINDI BUSINESS SOLUTIONS 
    169. Mabhala Consulting 
    170. Makaota Training Consultants 
    171. Makhophila Training 
    172. Makhuba Development Projects CC 
    173. Malope IT Solutions 
    174. Mamelodi Digital Centre cc 
    175. Mamuhle Academy 
    176. MANAGED OUTSOURCED TECHNOLOGY SOLUTIONS PTY LTD 
    177. Mapubo Consulting 
    178. Mash Computer Training 
    179. Masizakhe Leanerships cc 
    180. Matiwane Computer Networks (Pty) Ltd 
    181. MBOWA COLLEGE PTY LTD 
    182. McLennan and Associates (Pty) Ltd 
    183. Mecer Inter-ED 
    184. Mentec Group PTY LTD 
    185. Metanoia Ratings PTY LTD 
    186. Mitek Industries SA ( Pty) Ltd 
    187. Mmamohule General Traders 
    188. Mmanape Private Technical Coll 
    189. MMELA VILLAGE TECHNOLOGIES (PT 
    190. MML Consulting CC. 
    191. MND Training and Projects 
    192. Mogapi Education Group 
    193. Mohlaje Solutions (Pty) Ltd 
    194. MOKALENG IT 
    195. MORTERBOARD TRAINING SOLUTIONS 
    196. Mothusi Management Consultants 
    197. Moving Ahead Development Agenc 
    198. Mpande Technologies cc 
    199. MSC Business College 
    200. Mufuka Business and Technical 
    201. MUHANGWENE DEVELOPMENT ENTERPRISE 
    202. Multi Tech College 
    203. Nape Angwato Trading 
    204. NAS Colossal Aviation Services 
    205. NBC Technologies 
    206. NCC - Vereeniging 
    207. Nchebeko Skills Consultancy (PTY) LTD 
    208. NCM Computer and Business Academy 
    209. NEDTEX73 
    210. Nemja Security and Projects Pty Ltd 
    211. New Trend Computers cc 
    212. NEWDAY UNITED NPC 
    213. NEWLEIGH BUSINESS COLLEGE 
    214. Nkangala Skills Centre 
    215. Nkqubela Community Developers 
    216. Nolwazi Stem Education for The 
    217. Nonunu Projects 
    218. Ntandokazi Holdings Pty Ltd 
    219. Nyankwavi Inverstment 
    220. Nyathela Business College 
    221. Ocule IT 
    222. Olrich Home of Technology 
    223. OMNIVISION INSTITUTE 
    224. On the Ball College Pty ltd 
    225. OPELONG BUSINESS INSTITUTE (PT 
    226. Overcomers Training College (P 
    227. P and R Development and Training (Pty) Ltd 
    228. PACE Academia College (Pty) Lt 
    229. Pelican Training (Pty) Ltd 
    230. Petcon Capacity Building Solut 
    231. Phumelela Consulting Pty Ltd 
    232. PHUTHUMA TEL PTY LTD 
    233. Pioneer Business Consulting 
    234. PLATINUM PEAK CONSULTING (PTY) LTD 
    235. Polokwane Technology Institute (Pty) Ltd 
    236. Poshido Training 
    237. Pretoria Technical College 
    238. Priha Projects Pty Ltd 
    239. Progressive School of Business 
    240. Progressive School of Business and Engineering (Pty) 
    241. Prophesy Training College (Pty) Ltd 
    242. PROSERV SA (PTY) LTD 
    243. QUALITATIVE INNOVATIVE SOLUTIONS 
    244. QUARPHIX (PTY) LTD 
    245. Rand International Management and Training Consultants 
    246. Rand Training College 
    247. Rasinkhu Investment (Pty) Ltd 
    248. Reflections Development Institute 
    249. Resisa Logistics cc 
    250. Revival Technologies and Academy 
    251. RHULLYS INNOVATIVE SKILLS TRAI 
    252. Richfield Graduate Institute of Technology Pty Ltd 
    253. Rivoni Training N Communicatio 
    254. Rofane Consulting 
    255. Rostec Technical FET College (Pty) Ltd 
    256. SA College of Technology (PTY) 
    257. Sabile Human Resources Consult 
    258. SANDM IT TRAINING (PTY) LTD 
    259. Sebenzisanane Human Capital 
    260. Silulo Ulutho Technologies 
    261. Sivile Housing Association RSA 
    262. Skills Fly Consulting Group Pty Ltd 
    263. SM SAFETY AND TECHNICAL LEARNI 
    264. Sokwanya Trading (Pty) Ltd 
    265. South Africa Advanced Skills Institute(SAAI) 
    266. South African Business and Tec 
    267. Southern Africa Youth Project 
    268. Sparrow FET Enterprises (Pty) Ltd 
    269. Spears Business and Life Couch Consulting (Pty) Ltd 
    270. Spina Consultancy 
    271. SPLS Consultants (Pty) Ltd 
    272. Star Light Consulting 
    273. SUCCESS BUILDERS INTERNATIONAL CC 
    274. Success Christian Training Cen 
    275. Successors Training Institute 
    276. Supreme ICT Consultants 
    277. Synergy Transformation Solutio 
    278. Taal-Net Training Institute 
    279. Talent Emporium Academy (PTY) Ltd 
    280. Tasc Business Consulting and Training 
    281. Tau Ya Mariri Consulting 
    282. TBL Empowerment Hub 
    283. Tech-Com Solutions cc 
    284. Techtisa (pty) Ltd 
    285. Terry Computer Services cc 
    286. Thando Consulting Services 
    287. Thasullulo F.E.T College (Pty) Ltd 
    288. The Finishing College (Pty) Lt 
    289. The Human Resource Practice 
    290. THE SKILLS DEVELOPMENT CORPORA 
    291. Think Tank T2 (Pty) Ltd 
    292. Thinking Mind Trading 
    293. Thubelihle Graduate Institute 
    294. Tinotel Communications 
    295. TIPP ACADEMY (PTY) LTD 
    296. Titan Trade Technologies 
    297. Tlatlana Trading (PTY) LTD 
    298. Tlou Foundation College 
    299. TORQUE TECHNICAL COMPUTER TRAINING PTY LTD 
    300. Transafric Consulting Pty Ltd 
    301. Triple Desire Trading & Projects 43 
    302. Tshiredo Training Academy 
    303. Tshwane College of Commerce an 
    304. Tsima Consulting Development S 
    305. TSP COLLEGE 
    306. Two Aces Learnerships 
    307. Ukwazi Academy and Corporate S 
    308. Umbuso Training Services (Pty) Ltd. 
    309. Urban Journey 
    310. Varsity Institute of Science & Technology (Pty)Ltd 
    311. Vastratech Pty) Ltd 
    312. Vicmat Consultants 
    313. Visionary Skill Academy 
    314. Vodacom (Pty) Ltd 
    315. VSS College (Pty) LTD 
    316. VUTHLARI MARKETING CONSULTING 
    317. Wavelengths Technology Training Institute 
    318. Wellinkwise Pty Ltd 
    319. Westrand Youth Development 
    320. Whitestone College 
    321. WORK SKILLS RESOURCES CC 
    322. Working Solution International 
    323. World Pace Development and Training Institute 
    324. Xylo Trading 12 (Pty) Ltd 
    325. YAB Business Solutions (Pty)Ltd 
    326. Yamangcuse Consulting 
    327. YITRO INNOVATIONS 
    328. Yonet Training Academy 
    329. Youth Media Movement 
    330. ZA WIT (PTY) LTD 
    331. Zikode Development Trust 
    332. ZJ Africa Learn 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.