SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply problem solving strategies 
SAQA US ID UNIT STANDARD TITLE
14927  Apply problem solving strategies 
ORIGINATOR
SGB Information Systems and Technology 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended:
  • to provide fundamental knowledge of the areas covered
  • for those working in, or entering the workplace in the area of Business and Organisational Communication
  • as additional knowledge for those wanting to understand the areas covered

    People credited with this unit standard are able to:
  • Define and analyse the problem
  • Evaluate solutions
  • Implement the solution
    The performance of all elements is to a standard that allows for further learning in this area. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit is based on a person having prior knowledge and skills to:
  • Demonstrate an understanding of fundamental mathematics (at least at NQF Level 3)
  • Demonstrate competence to communicate in English (at least at NQF Level 3) 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Define and analyse the problem. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The definition ensures that the problem is examined and identified in terms of problem type, problem parameters, and possible causes 

    ASSESSMENT CRITERION 2 
    2. The definition ensures that facts are collected to meet the problem requirements 

    ASSESSMENT CRITERION 3 
    3. The analysis ensures that problem components are identified to determine possible courses of action 

    ASSESSMENT CRITERION 4 
    4. The analysis ensures that the problem is analysed for cross-cultural implications 

    SPECIFIC OUTCOME 2 
    Evaluate solutions. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The evaluation identifies possible solutions to the problem by using a range of problem solving techniques 
    ASSESSMENT CRITERION RANGE 
    Includes, but is not limited to: Brainstorming; Mapping; Computer Modelling; Observation; Questionnaires; Experiments.
     

    ASSESSMENT CRITERION 2 
    2. The evaluation establishes criteria for evaluating solutions to match the type of problem 
    ASSESSMENT CRITERION RANGE 
    Duration; Causes; Effects
     

    ASSESSMENT CRITERION 3 
    3. Possible solutions are evaluated against established criteria 

    ASSESSMENT CRITERION 4 
    4. The evaluation ensures that solutions are selected to meet established criteria and problem requirements 
    ASSESSMENT CRITERION RANGE 
    Time; Budget; Resources; Legislative requirements
     

    SPECIFIC OUTCOME 3 
    Implement the solution. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The implementation ensures that solutions are trialed and/ or monitored for effectiveness of problem solution 
    ASSESSMENT CRITERION RANGE 
    Duration; Implications; Effects
     

    ASSESSMENT CRITERION 2 
    2. The implementation ensures that solutions are reviewed and modified, and practices are standardised where required 
    ASSESSMENT CRITERION RANGE 
    Practices; Systems; Procedures; Records
     

    ASSESSMENT CRITERION 3 
    3. The implementation ensures that stakeholders are consulted during implementation 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programs of education and training assessed against unit standards

    Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    1. Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.
    2. Performance of all elements complies with the laws of South Africa, especially with regard to copyright, privacy, health and safety, and consumer rights.
    3. All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements.
    4. Performance of all elements is to be completed within the normal range of time and cost that would be expected in a professional environment (eg. In a commercial or government organisation). 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of an organisation 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage him/her self and his/her activities responsibly and effectively 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others 

    UNIT STANDARD CCFO CONTRIBUTING 
    Contribute to his/her full personal development and the social and economic development of the society at large by being aware of the importance of: reflecting on and exploring a variety of strategies to learn more effectively, exploring education and career opportunities and developing entrepreneurial opportunities. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Sub-Sub-Field: (Domain):Business and Organisational Communication 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  65010   National Certificate: Aviation Support Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2018-06-30  TETA 
    Core  49627   Further Education and Training Certificate: e Records Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30   
    Core  78965   Further Education and Training Certificate: Information Technology: Systems Development  Level 4  NQF Level 04  Reregistered  2023-06-30  MICTS 
    Core  78964   Further Education and Training Certificate: Information Technology: Technical Support  Level 4  NQF Level 04  Reregistered  2023-06-30  MICTS 
    Core  66370   Further Education and Training Certificate: Roof Truss Technology  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  FPMSETA 
    Core  66789   National Certificate: Environmental Management  Level 5  NQF Level 05  Reregistered  2023-06-30  LG SETA 
    Fundamental  24294   Further Education and Training Certificate: Information Technology: Systems Development  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2010-01-23  Was MICTS until Last Date for Achievement 
    Fundamental  24293   National Certificate: Information Technology: Technical Support  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered"     		 2010-01-23  Was MICTS until Last Date for Achievement 
    Elective  49129   Further Education and Training Certificate (FETC): Management and Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Elective  58801   Further Education and Training Certificate: Environmental Noise Practice  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  LG SETA 
    Elective  60652   Professional Qualification: Management and Administration  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  61489   National Certificate: Transport Operations  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  TETA 
    Elective  49419   National Diploma: Business Consulting Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. ABA Sebenzi 
    2. Academy of Training and Development 
    3. Afedile M Learning Centre (Pty) Ltd 
    4. All Access Holdings 
    5. Amitek Business College 
    6. Ankalite (Pty) Limited 
    7. Arise Business Centre 
    8. Asiphokuhle Training and Research Institute 
    9. ATTI Nelspruit Pty Ltd 
    10. AUM IT Solutions 
    11. Bantubanye Skills 
    12. Bidair Services Pty Ltd 
    13. Bophelo Tota ICT Driving Academy (Pty) Ltd 
    14. Broadband College of Technology 
    15. Bytes People Solutions A Division of Altron TMT (Pty) Ltd 
    16. Calandra Trading 523(PTY) 
    17. Change Strategies Consulting Services CC 
    18. Claas Illustration 
    19. Competence computer and business management 
    20. CTC College(PTY) LTD. 
    21. CTU Training Solutions 
    22. Daily Training Cc 
    23. DC Dynamic College of Commerce & Further Training (Pty) Ltd 
    24. Digital Software and Development Academy (Pty) Ltd 
    25. Diversity technology Training Institute 
    26. DVG Property (Pty)Ltd 
    27. Ekasi IT Solutions CC 
    28. Elective Training Institute Enterprise CC 
    29. Fakazani Management Services 
    30. Falcon Business Institute (Pty) Ltd 
    31. Forek Institute of Technology (Pty) Ltd 
    32. Gabasega Consulting and Training Centre 
    33. Gauteng College of Engineering and Technology (PTY) LTD 
    34. Gegana Computer Academy and Business Solutions cc 
    35. Golden Step Campus (Pty) Ltd. 
    36. IALE School of Advanced Learning and Education (Pty) Ltd 
    37. Icando 
    38. Ikusasa Lethu Projects and Training (Pty) Ltd 
    39. iLearn Corporate Services PTY LTD 
    40. Information Technology Resource Centre 
    41. IQ Skills Academy (PTY) LTD. 
    42. iSolve Business Solutions (Pty) Ltd 
    43. Jeppe College of Commerce and Computer Studies 
    44. Johannesburg Institute of Engineering & Technology 
    45. KAGISHO BUSINESS CONCEPTS (Pty) LTD 
    46. Kezla Investments 
    47. Kgolo Institute 
    48. Kholwa Management and training Consultancy 
    49. KHOSITHI TRAINING 
    50. King Sabata Dalindyebo TVET College 
    51. Kuyakhula Development Initiatives 
    52. Lanseria International Airport Pty Ltd 
    53. Leseding Computer Systems (Pty) Ltd 
    54. Lewerb Holdings (PTY) Ltd 
    55. Limco Consulting and management (Pty) Ltd 
    56. M-cot Corporate Training 
    57. Mabuya Amahle Trading 
    58. Malope IT Solutions 
    59. Mangalani Business Enterprises 
    60. Mass Computer Training And Printers 
    61. MasterGrade IT 
    62. Mitek Industries SA ( Pty) Ltd 
    63. Mosadikago Trading Cc 
    64. Mpeza Training and Development Specialist 
    65. National Computer College Cc 
    66. NCC Environmental Services 
    67. Ngubeni Corporation 
    68. Nhlahle Development Agency 
    69. NS Global Academy 
    70. Ocule IT cc 
    71. On the Ball College Pty ltd 
    72. Overcomers Training College (Pty) Ltd 
    73. P and R Development and Training (Pty) Ltd 
    74. Pioneer Business Consulting 
    75. Power Rush Trading 170 CC. 
    76. Prophesy Training College (Pty) Ltd 
    77. PROSERV SA (PTY) LTD 
    78. Qhakaza Management Services 
    79. Rand Training College 
    80. SEDIBENG 
    81. Sivile Housing Association RSA 
    82. Springfield Training (Pty) Ltd 
    83. Star Light Consulting 
    84. Success Christian Training Centre 
    85. Taal-Net Training Institute 
    86. Talent Emporium Academy (PTY) Ltd 
    87. Thando Consulting Services 
    88. Thubelihle Graduate Institute 
    89. Titan Trade Technologies (Pty) Ltd 
    90. Torque Technical Computer Training (Pty) Ltd 
    91. Tshwane College of Commerce and Computer 
    92. Umbuso Training Services (Pty) Ltd. 
    93. Vhutshilo Health And Training Organisation 
    94. Vicmat Consultants 
    95. Whitestone College 
    96. XL AT Consulting CC 
    97. Ya Hina Management Consulting and projects 
    98. ZJ Africa Learn (Pty) Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.