SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Apply problem solving strategies 
SAQA US ID UNIT STANDARD TITLE
14927  Apply problem solving strategies 
ORIGINATOR
SGB Information Systems and Technology 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended:
  • to provide fundamental knowledge of the areas covered
  • for those working in, or entering the workplace in the area of Business and Organisational Communication
  • as additional knowledge for those wanting to understand the areas covered

    People credited with this unit standard are able to:
  • Define and analyse the problem
  • Evaluate solutions
  • Implement the solution
    The performance of all elements is to a standard that allows for further learning in this area. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit is based on a person having prior knowledge and skills to:
  • Demonstrate an understanding of fundamental mathematics (at least at NQF Level 3)
  • Demonstrate competence to communicate in English (at least at NQF Level 3) 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Define and analyse the problem. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The definition ensures that the problem is examined and identified in terms of problem type, problem parameters, and possible causes 

    ASSESSMENT CRITERION 2 
    2. The definition ensures that facts are collected to meet the problem requirements 

    ASSESSMENT CRITERION 3 
    3. The analysis ensures that problem components are identified to determine possible courses of action 

    ASSESSMENT CRITERION 4 
    4. The analysis ensures that the problem is analysed for cross-cultural implications 

    SPECIFIC OUTCOME 2 
    Evaluate solutions. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The evaluation identifies possible solutions to the problem by using a range of problem solving techniques 
    ASSESSMENT CRITERION RANGE 
    Includes, but is not limited to: Brainstorming; Mapping; Computer Modelling; Observation; Questionnaires; Experiments.
     

    ASSESSMENT CRITERION 2 
    2. The evaluation establishes criteria for evaluating solutions to match the type of problem 
    ASSESSMENT CRITERION RANGE 
    Duration; Causes; Effects
     

    ASSESSMENT CRITERION 3 
    3. Possible solutions are evaluated against established criteria 

    ASSESSMENT CRITERION 4 
    4. The evaluation ensures that solutions are selected to meet established criteria and problem requirements 
    ASSESSMENT CRITERION RANGE 
    Time; Budget; Resources; Legislative requirements
     

    SPECIFIC OUTCOME 3 
    Implement the solution. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The implementation ensures that solutions are trialed and/ or monitored for effectiveness of problem solution 
    ASSESSMENT CRITERION RANGE 
    Duration; Implications; Effects
     

    ASSESSMENT CRITERION 2 
    2. The implementation ensures that solutions are reviewed and modified, and practices are standardised where required 
    ASSESSMENT CRITERION RANGE 
    Practices; Systems; Procedures; Records
     

    ASSESSMENT CRITERION 3 
    3. The implementation ensures that stakeholders are consulted during implementation 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programs of education and training assessed against unit standards

    Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    1. Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.
    2. Performance of all elements complies with the laws of South Africa, especially with regard to copyright, privacy, health and safety, and consumer rights.
    3. All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements.
    4. Performance of all elements is to be completed within the normal range of time and cost that would be expected in a professional environment (eg. In a commercial or government organisation). 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of an organisation 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage him/her self and his/her activities responsibly and effectively 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others 

    UNIT STANDARD CCFO CONTRIBUTING 
    Contribute to his/her full personal development and the social and economic development of the society at large by being aware of the importance of: reflecting on and exploring a variety of strategies to learn more effectively, exploring education and career opportunities and developing entrepreneurial opportunities. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Sub-Sub-Field: (Domain):Business and Organisational Communication 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  65010   National Certificate: Aviation Support Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2018-06-30  TETA 
    Core  49627   Further Education and Training Certificate: e Records Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30   
    Core  78965   Further Education and Training Certificate: Information Technology: Systems Development  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MICTS 
    Core  78964   Further Education and Training Certificate: Information Technology: Technical Support  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MICTS 
    Core  66370   Further Education and Training Certificate: Roof Truss Technology  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  FPMSETA 
    Core  66789   National Certificate: Environmental Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  LG SETA 
    Fundamental  24294   Further Education and Training Certificate: Information Technology: Systems Development  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2010-01-23  Was MICTS until Last Date for Achievement 
    Fundamental  24293   National Certificate: Information Technology: Technical Support  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered"     		 2010-01-23  Was MICTS until Last Date for Achievement 
    Elective  49129   Further Education and Training Certificate (FETC): Management and Administration  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Elective  58801   Further Education and Training Certificate: Environmental Noise Practice  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  LG SETA 
    Elective  60652   Professional Qualification: Management and Administration  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  61489   National Certificate: Transport Operations  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  TETA 
    Elective  49419   National Diploma: Business Consulting Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Academy at Vaal Triangle (AVT 
    2. Academy of Training and Allied Services Pty Ltd 
    3. Acorser Corporate & Business Consulting t/a Acorser Academy 
    4. Affirmations Training 
    5. Afrika Tikkun 
    6. All Nation Group Five Trading and Projects 
    7. Amadi Institute of Management And Technology (Pty) Ltd 
    8. Amilak Training Center 
    9. Angie Technologies 
    10. Answer The Call Skills ands En 
    11. ATTI (Advanced Technonogy Training Institute) 
    12. ATTI IT SOLUTIONS (Bloemfontei 
    13. ATTI Nelspruit Pty Ltd 
    14. Atvance Institute (Pty) Ltd 
    15. Awona Technologies cc 
    16. Balefile Trading and Services 
    17. Basadipele Skills Development and Training 
    18. Bells Technical College 
    19. Boland College 
    20. Bophelo Tota ICT Driving Academy (Pty) Ltd 
    21. Brainwave Projects 1430 cc 
    22. BYTES PEOPLE SOLUTIONS (PTY) LTD 
    23. Cape Innovation Technology Initiative 
    24. Careers IT 
    25. Claas Illustration 
    26. Clean Heat Academy 
    27. College Africa Group (Pty) Ltd 
    28. COLUMBUS TECHNOLOGIES PTY LTD 
    29. Comfortable Tech 
    30. Common Vision Young Specialist Trading cc 
    31. CSL Accountants 
    32. CTU Training Solutions 
    33. CYBAX SYSTEMS 
    34. CYBER-CITY IT SOLUTIONS 
    35. DC Dynamic College of Commerce 
    36. Dee's Training (Pty) Ltd 
    37. Delight Computer Training 
    38. DVG Media Training 
    39. DYNAMIC DNA (PTY) LTD 
    40. Dynamic Dyvention Trading and 
    41. EAST LONDON MANAGEMENT INSTITUTE 
    42. ED-U Options Academy 
    43. Ekasi IT Solutions Centre 
    44. Ekurhuleni Artisans and Skills Training Centre Pty Ltd 
    45. Elchees Software Solutions 
    46. Embroser Solutions Pty Ltd 
    47. Epitome Villa (Pty)Ltd 
    48. Eshybrand Pty Ltd 
    49. EYETHU NATIONAL COMPUTER COLLEGE PTY LTD 
    50. Falcon Business Institute (Pty) Ltd 
    51. Finweb Business Consultancy 
    52. Forek Institute of Technology (Pty) Ltd 
    53. Foster-Melliar (Pty) Ltd 
    54. Four Stars Communication 
    55. Fourways Private College 
    56. Futurekids SA (Fochville) 
    57. GCABS 
    58. Genii Institute PTY LTD 
    59. Gijima Holdings (Pty) Ltd 
    60. Global Institute for Capacity 
    61. Growth Management Consulting cc 
    62. Gurandbuilt Management Development 
    63. HCLS HUMAN CAPITAL LEARNING SOLUTIONS 
    64. HILLCROSS BUSINESS SCHOOL (PTY 
    65. Hlanganani ICT (Pty) Ltd 
    66. Home of Compassion/Grace Ministries 
    67. HUAWEI Technologies Africa (PTY) LTD 
    68. iCollege College 
    69. Ikusasa Lethu Projects and Training (Pty) Ltd 
    70. Ikusasa Technology Solutions 
    71. Ikusasalethu Youth Development 
    72. iLearn Corporate Services PTY LTD 
    73. Information Technology Resource Centre 
    74. IT Academy 
    75. IT Labs Consulting 
    76. IT-HI-Q Training (PTY) Ltd 
    77. Ithemba IT Solution 
    78. Jeppe College of Commerce and 
    79. Jonda Learning Academy 
    80. K Boneng Consulting Services P 
    81. Keep The Dream 285 
    82. King Sabata Dalindyebo TVET College 
    83. KT Mobile Services 
    84. Kundani Trading 
    85. Lanseria International Airport Pty Ltd 
    86. Learnfast Training Solutions ( 
    87. Leseding Computer Systems 
    88. LETAGO DEVELOPMENT CONSULTING 
    89. LIMPOPO COMPUTER COLLEGE BK 
    90. Loomee Group 
    91. Makhophila Training 
    92. Makhuba Development Projects CC 
    93. Malope IT Solutions 
    94. Mamuhle Academy 
    95. Mash Computer Training 
    96. MBOWA COLLEGE PTY LTD 
    97. Metanoia Ratings PTY LTD 
    98. Mitek Industries SA ( Pty) Ltd 
    99. MMELA VILLAGE TECHNOLOGIES (PT 
    100. MND Training and Projects 
    101. Mogapi Education Group 
    102. MORTERBOARD TRAINING SOLUTIONS 
    103. Moving Ahead Development Agenc 
    104. Mpande Technologies cc 
    105. Mufuka Business and Technical 
    106. MUHANGWENE DEVELOPMENT ENTERPRISE 
    107. Nape Angwato Trading 
    108. NBC Technologies 
    109. NCC - Vereeniging 
    110. New Trend Computers cc 
    111. Nkangala Skills Centre 
    112. Nolwazi Stem Education for The 
    113. Ntandokazi Holdings Pty Ltd 
    114. Nyankwavi Inverstment 
    115. Nyathela Business College 
    116. Olrich Home of Technology 
    117. On the Ball College Pty ltd 
    118. OPELONG BUSINESS INSTITUTE (PT 
    119. P and R Development and Training (Pty) Ltd 
    120. Polokwane Technology Institute (Pty) Ltd 
    121. Pretoria Technical College 
    122. Priha Projects Pty Ltd 
    123. Progressive School of Business 
    124. Progressive School of Business and Engineering (Pty) 
    125. Prophesy Training College (Pty) Ltd 
    126. PROSERV SA (PTY) LTD 
    127. QUALITATIVE INNOVATIVE SOLUTIONS 
    128. QUARPHIX (PTY) LTD 
    129. Rand Training College 
    130. Reflections Development Institute 
    131. Richfield Graduate Institute of Technology Pty Ltd 
    132. Rostec Technical FET College (Pty) Ltd 
    133. Sabile Human Resources Consult 
    134. SANDM IT TRAINING (PTY) LTD 
    135. Sebenzisanane Human Capital 
    136. Silulo Ulutho Technologies 
    137. Sivile Housing Association RSA 
    138. Spears Business and Life Couch Consulting (Pty) Ltd 
    139. Spina Consultancy 
    140. SPLS Consultants (Pty) Ltd 
    141. SUCCESS BUILDERS INTERNATIONAL CC 
    142. Success Christian Training Cen 
    143. Supreme ICT Consultants 
    144. Taal-Net Training Institute 
    145. Tasc Business Consulting and Training 
    146. TBL Empowerment Hub 
    147. Tech-Com Solutions cc 
    148. Techtisa (pty) Ltd 
    149. Terry Computer Services cc 
    150. The Finishing College (Pty) Lt 
    151. THE SKILLS DEVELOPMENT CORPORA 
    152. Think Tank T2 (Pty) Ltd 
    153. Tinotel Communications 
    154. Titan Trade Technologies 
    155. Tlou Foundation College 
    156. TORQUE TECHNICAL COMPUTER TRAINING PTY LTD 
    157. Tshiredo Training Academy 
    158. Tshwane College of Commerce an 
    159. Tsima Consulting Development S 
    160. TSP COLLEGE 
    161. Ukwazi Academy and Corporate S 
    162. Urban Journey 
    163. Varsity Institute of Science & Technology (Pty)Ltd 
    164. Visionary Skill Academy 
    165. VSS College (Pty) LTD 
    166. VUTHLARI MARKETING CONSULTING 
    167. Wellinkwise Pty Ltd 
    168. Whitestone College 
    169. WORK SKILLS RESOURCES CC 
    170. Working Solution International 
    171. Xylo Trading 12 (Pty) Ltd 
    172. YITRO INNOVATIONS 
    173. Yonet Training Academy 
    174. Youth Media Movement 
    175. ZA WIT (PTY) LTD 
    176. Zikode Development Trust 
    177. ZJ Africa Learn 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.