SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply the principles of supporting users of local area networks 
SAQA US ID UNIT STANDARD TITLE
14937  Apply the principles of supporting users of local area networks 
ORIGINATOR
SGB Information Systems and Technology 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended:
  • to provide proficient knowledge of the areas covered
  • for those working in, or entering the workplace in the area of Data Communication & Networking
  • as additional knowledge for those wanting to understand the areas covered

    People credited with this unit standard are able to:
  • Demonstrate the use of a LAN
  • Install a single-user computer application software package
  • Customise a LAN workstation
  • Connect a LAN workstationThe performance of all elements is to a standard that allows for further learning in this area.

    The performance of all elements is to a standard that allows for further learning in this area. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit is based on a person having prior knowledge and skills to:
  • Demonstrate an understanding of fundamental mathematics (at least NQF level 1).
  • Demonstrate PC competency skills (End-User Computing unit standards up to at least NQF level 3)
  • Demonstrate competence to resolve technical computer problems (DC301/ 302).
  • Demonstrate an understanding of local and wide area networks, and their installation. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate the use of a LAN. 
    OUTCOME RANGE 
    Public Switched Telephone Network; End-user Private Network; Cellular Radio
    Network; Data Network, ISDN, Management Protocols.Sharing physical resources; Sharing information. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The demonstration illustrates how user utilities are operated to perform user tasks according to the manufacturer's specifications. 
    ASSESSMENT CRITERION RANGE 
    Public Switched Telephone Network; End-user Private Network; Cellular Radio
    Network; Data Network, ISDN, Management Protocols.Sharing physical resources; Sharing information.
     

    ASSESSMENT CRITERION 2 
    3. The demonstration describes the structure of the network access security system. 
    ASSESSMENT CRITERION RANGE 
    Contention (CSMA/CD); Non-contention (Polling).
     

    ASSESSMENT CRITERION 3 
    2. The demonstration illustrated how print queues are managed according to manufacturer's specifications. 
    ASSESSMENT CRITERION RANGE 
    View, Delete, Insert.
     

    SPECIFIC OUTCOME 2 
    Install a single user computer application software package. 
    OUTCOME RANGE 
    Software version; Operating system usage; Install procedures; Documentation 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The installation is performed according to manufacturer's specifications. 
    ASSESSMENT CRITERION RANGE 
    Software version; Operating system usage; Install procedures; Documentation
     

    ASSESSMENT CRITERION 2 
    2. The installation is configured according to specifications. 
    ASSESSMENT CRITERION RANGE 
    Software version; Operating system usage; Install procedures; Documentation
     

    ASSESSMENT CRITERION 3 
    3. Documentation is prepared according to industry recommended practice. 
    ASSESSMENT CRITERION RANGE 
    Software version; Operating system usage; Install procedures; Documentation
     

    ASSESSMENT CRITERION 4 
    4. The installation site is left clean and tidy according to industry recommended practice. 
    ASSESSMENT CRITERION RANGE 
    Software version; Operating system usage; Install procedures; Documentation
     

    SPECIFIC OUTCOME 3 
    Customise a local area network user interface. 
    OUTCOME RANGE 
    Virtual drives, Search paths, Default printer, Personal messages, Menu's. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The customisation includes preparation of a login script. 
    ASSESSMENT CRITERION RANGE 
    Virtual drives, Search paths, Default printer, Personal messages, Menu's.
     

    ASSESSMENT CRITERION 2 
    2. The customisation includes creation of a menu according to organisation's specifications. 
    ASSESSMENT CRITERION RANGE 
    Virtual drives, Search paths, Default printer, Personal messages, Menu's.
     

    ASSESSMENT CRITERION 3 
    3. The customisation ensures that documentation is completed according to industry recommended practice. 
    ASSESSMENT CRITERION RANGE 
    Virtual drives, Search paths, Default printer, Personal messages, Menu's.
     

    SPECIFIC OUTCOME 4 
    Connect a LAN workstation. 
    OUTCOME RANGE 
    Implementation, Cost, Performance, Reliability, Security, Documention. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The connection ensures that the workstation is linked to a LAN according to manufacturer's specifications. 
    ASSESSMENT CRITERION RANGE 
    Implementation, Cost, Performance, Reliability, Security, Documention.
     

    ASSESSMENT CRITERION 2 
    2. The connection automates login procedures in accordance with the manufacturer's specifications. 
    ASSESSMENT CRITERION RANGE 
    Implementation, Cost, Performance, Reliability, Security, Documention.
     

    ASSESSMENT CRITERION 3 
    3. The connection resolves procedural problems encountered by users accessing the network. 
    ASSESSMENT CRITERION RANGE 
    Implementation, Cost, Performance, Reliability, Security, Documention.
     

    ASSESSMENT CRITERION 4 
    4. The connection completes documentation according to industry recommended practice. 
    ASSESSMENT CRITERION RANGE 
    Implementation, Cost, Performance, Reliability, Security, Documention.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programs of education and training assessed against unit standards.

    Moderation process:

    Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    1. Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover:
  • quality assurance, documentation, security, communication, health and safety, and personal behaviour..

    2. Performance of all elements complies with the laws of South Africa, especially with regard to copyright, privacy, health and safety, and consumer rights.

    3. All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    1. Work effectively with others as a member of an organisation. 

    UNIT STANDARD CCFO ORGANISING 
    2. Organise and manage him/her self and his/her activities responsibly and effectively. 

    UNIT STANDARD CCFO COLLECTING 
    3. Collect, analyse, organise, and critically evaluate information. 

    UNIT STANDARD CCFO COMMUNICATING 
    4. Use science and technology effectively and critically, showing responsibility towards the environment and health of others. 

    UNIT STANDARD CCFO SCIENCE 
    5. Contribute to his/her full personal development and the social and economic development of the society at large by being aware of the importance of:

    Reflecting on and exploring a variety of strategies to learn more effectively, exploring education and career opportunities and developing entrepreneurial opportunities. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Supplementary information

    1. "LAN" refers to a single network of personal computers within the same area,such as an office or building.

    2. "Industry Recommended Procedure" refers to a procedure used and recommendedby an organisation involved in the computer industry.

    Sub-sub-field (Domain):
    Data Communiocations and networking 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  78964   Further Education and Training Certificate: Information Technology: Technical Support  Level 4  NQF Level 04  Reregistered  2023-06-30  MICTS 
    Elective  24293   National Certificate: Information Technology: Technical Support  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered" 
    2010-01-23  Was MICTS until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A4 Consultancy Pty Ltd 
    2. Academy at Vaal Triangle (AVT 
    3. Academy of Training and Allied Services Pty Ltd 
    4. Acorser Corporate & Business Consulting t/a Acorser Academy 
    5. Advanced Assessments and Train 
    6. Affirmations Training 
    7. Afric Training Centre and Security Studies PTY LTD 
    8. Afrika Tikkun 
    9. All Nation Group Five Trading and Projects 
    10. Amadi Institute of Management And Technology (Pty) Ltd 
    11. Amilak Training Center 
    12. Angie Technologies 
    13. Answer The Call Skills ands En 
    14. APEXEA 
    15. ATTI (Advanced Technonogy Training Institute) 
    16. ATTI IT SOLUTIONS (Bloemfontei 
    17. ATTI Kimberley 
    18. ATTI Nelspruit Pty Ltd 
    19. Atvance Institute (Pty) Ltd 
    20. Awona Technologies cc 
    21. AWRISE 
    22. Bacom Computers 
    23. Basadipele Skills Development and Training 
    24. BDCE (Pty) Ltd 
    25. Bells Technical College 
    26. Blue Ora Pty Ltd 
    27. Boland College 
    28. Bonitas Unversity College 
    29. Bophelo Tota ICT Driving Academy (Pty) Ltd 
    30. Brainwave Projects 1430 cc 
    31. BYTES PEOPLE SOLUTIONS (PTY) LTD 
    32. Cape Innovation Technology Initiative 
    33. Careers IT 
    34. City College 
    35. Claas Illustration 
    36. Clean Heat Academy 
    37. College Africa Group (Pty) Ltd 
    38. COLUMBUS TECHNOLOGIES PTY LTD 
    39. Comfortable Tech 
    40. Common Vision Young Specialist Trading cc 
    41. Compus training institution 
    42. CSL Accountants 
    43. CTU Training Solutions 
    44. CYBER-CITY IT SOLUTIONS 
    45. DAB Health Care Centre 
    46. DC Dynamic College of Commerce 
    47. Dee's Training (Pty) Ltd 
    48. Delight Computer Training 
    49. Dibana Business Consultants 
    50. DOGOODCIRCLE 
    51. DVG Media Training 
    52. DYNAMIC DNA (PTY) LTD 
    53. Dynamic Dyvention Trading and 
    54. EAST LONDON MANAGEMENT INSTITUTE 
    55. ED-U Options Academy 
    56. Edging Forward Training and Co 
    57. EHLANZENI TVET COLLEGE 
    58. Ekasi IT Solutions Centre 
    59. Ekurhuleni Artisans and Skills Training Centre Pty Ltd 
    60. Elchees Software Solutions 
    61. Embroser Solutions Pty Ltd 
    62. Epitome Villa (Pty)Ltd 
    63. Eshybrand Pty Ltd 
    64. EYETHU NATIONAL COMPUTER COLLEGE PTY LTD 
    65. Falcon Business Institute (Pty) Ltd 
    66. Finweb Business Consultancy 
    67. Forek Institute of Technology (Pty) Ltd 
    68. Foster-Melliar (Pty) Ltd 
    69. Four Stars Communication 
    70. Fourways Private College 
    71. Fullimput108 (Pty) Ltd 
    72. Future Africa Consulting t/a Future Africa Consulting & Training 
    73. Futurekids SA (Fochville) 
    74. Gabasega Consulting and Training Centre 
    75. Gauteng College of Engineering 
    76. GCABS 
    77. Genii Institute PTY LTD 
    78. Gijima Holdings (Pty) Ltd 
    79. Global Institute for Capacity 
    80. Gold Class Group 
    81. Growth Management Consulting cc 
    82. Guest Resource Services 
    83. Gurandbuilt Management Development 
    84. HCLS HUMAN CAPITAL LEARNING SOLUTIONS 
    85. HILLCROSS BUSINESS SCHOOL (PTY 
    86. Hlanganani ICT (Pty) Ltd 
    87. Home of Compassion/Grace Ministries 
    88. HUAWEI Technologies Africa (PTY) LTD 
    89. iCollege College 
    90. Ikusasa Technology Solutions 
    91. Ikusasalethu Youth Development 
    92. iLearn Corporate Services PTY LTD 
    93. Impact Sourcing Academy - NPO 
    94. Information Technology Resource Centre 
    95. Ingomsotech Solutions and Trai 
    96. INSIGHTTECH COMMUNICATIONS Pty 
    97. Institutional Higher Education 
    98. Isivande Projects 
    99. ISOLVE BUSINESS SOLUTIONS PTY LTD 
    100. IT Academy 
    101. IT Labs Consulting 
    102. IT-HI-Q Training (PTY) Ltd 
    103. Ithemba IT Solution 
    104. ITI 
    105. Jeppe College of Commerce and 
    106. Jonda Learning Academy 
    107. K Boneng Consulting Services P 
    108. Keep The Dream 285 
    109. Kgolo Institute 
    110. King Sabata Dalindyebo TVET College 
    111. Kingswood Academy 
    112. KMT Training and Business Solutions 
    113. KT Mobile Services 
    114. Kundani Trading 
    115. KVR Training and Business Solutions 
    116. Lamus Training Academy 
    117. Learnfast Training Solutions ( 
    118. LEPHAILA PRINTERS 
    119. Leseding Computer Systems 
    120. LETAGO DEVELOPMENT CONSULTING 
    121. LIMPOPO COMPUTER COLLEGE BK 
    122. LINKINGNOTES 
    123. Loomee Group 
    124. Makhophila Training 
    125. Malope IT Solutions 
    126. Mamelodi Digital Centre cc 
    127. MANAGED OUTSOURCED TECHNOLOGY SOLUTIONS PTY LTD 
    128. Mapubo Consulting 
    129. Mash Computer Training 
    130. MBOWA COLLEGE PTY LTD 
    131. Metanoia Ratings PTY LTD 
    132. Mmamohule General Traders 
    133. Mmanape Private Technical Coll 
    134. MMELA VILLAGE TECHNOLOGIES (PT 
    135. MND Training and Projects 
    136. Mogapi Education Group 
    137. MOKALENG IT 
    138. MORTERBOARD TRAINING SOLUTIONS 
    139. Mothusi Management Consultants 
    140. Moving Ahead Development Agenc 
    141. Mpande Technologies cc 
    142. Mufuka Business and Technical 
    143. Multi Tech College 
    144. Nape Angwato Trading 
    145. NBC Technologies 
    146. NCC - Vereeniging 
    147. Nchebeko Skills Consultancy (PTY) LTD 
    148. NCM Computer and Business Academy 
    149. Nemja Security and Projects Pty Ltd 
    150. New Trend Computers cc 
    151. NEWLEIGH BUSINESS COLLEGE 
    152. Nkangala Skills Centre 
    153. Nolwazi Stem Education for The 
    154. Nyankwavi Inverstment 
    155. Nyathela Business College 
    156. Olrich Home of Technology 
    157. OMNIVISION INSTITUTE 
    158. On the Ball College Pty ltd 
    159. OPELONG BUSINESS INSTITUTE (PT 
    160. Overcomers Training College (P 
    161. PACE Academia College (Pty) Lt 
    162. PLATINUM PEAK CONSULTING (PTY) LTD 
    163. Polokwane Technology Institute (Pty) Ltd 
    164. Pretoria Technical College 
    165. Priha Projects Pty Ltd 
    166. Progressive School of Business 
    167. Prophesy Training College (Pty) Ltd 
    168. PROSERV SA (PTY) LTD 
    169. QUARPHIX (PTY) LTD 
    170. Rand Training College 
    171. Rasinkhu Investment (Pty) Ltd 
    172. Resisa Logistics cc 
    173. Revival Technologies and Academy 
    174. Richfield Graduate Institute of Technology Pty Ltd 
    175. Rivoni Training N Communicatio 
    176. Rostec Technical FET College (Pty) Ltd 
    177. SA College of Technology (PTY) 
    178. Sabile Human Resources Consult 
    179. SANDM IT TRAINING (PTY) LTD 
    180. Silulo Ulutho Technologies 
    181. Sivile Housing Association RSA 
    182. Sokwanya Trading (Pty) Ltd 
    183. South Africa Advanced Skills Institute(SAAI) 
    184. Sparrow FET Enterprises (Pty) Ltd 
    185. Spears Business and Life Couch Consulting (Pty) Ltd 
    186. Spina Consultancy 
    187. SPLS Consultants (Pty) Ltd 
    188. Star Light Consulting 
    189. SUCCESS BUILDERS INTERNATIONAL CC 
    190. Success Christian Training Cen 
    191. Supreme ICT Consultants 
    192. Synergy Transformation Solutio 
    193. Taal-Net Training Institute 
    194. Tau Ya Mariri Consulting 
    195. TBL Empowerment Hub 
    196. Tech-Com Solutions cc 
    197. Techtisa (pty) Ltd 
    198. Terry Computer Services cc 
    199. The Finishing College (Pty) Lt 
    200. THE SKILLS DEVELOPMENT CORPORA 
    201. Think Tank T2 (Pty) Ltd 
    202. Thubelihle Graduate Institute 
    203. TIPP ACADEMY (PTY) LTD 
    204. Titan Trade Technologies 
    205. Tlatlana Trading (PTY) LTD 
    206. Tlou Foundation College 
    207. TORQUE TECHNICAL COMPUTER TRAINING PTY LTD 
    208. Tshiredo Training Academy 
    209. Tshwane College of Commerce an 
    210. Tsima Consulting Development S 
    211. TSP COLLEGE 
    212. Ukwazi Academy and Corporate S 
    213. Urban Journey 
    214. Varsity Institute of Science & Technology (Pty)Ltd 
    215. Vastratech Pty) Ltd 
    216. Visionary Skill Academy 
    217. Vodacom (Pty) Ltd 
    218. VSS College (Pty) LTD 
    219. VUTHLARI MARKETING CONSULTING 
    220. Wavelengths Technology Training Institute 
    221. Wellinkwise Pty Ltd 
    222. Westrand Youth Development 
    223. Whitestone College 
    224. WORK SKILLS RESOURCES CC 
    225. Working Solution International 
    226. Xylo Trading 12 (Pty) Ltd 
    227. YAB Business Solutions (Pty)Ltd 
    228. YITRO INNOVATIONS 
    229. Yonet Training Academy 
    230. Youth Media Movement 
    231. ZA WIT (PTY) LTD 
    232. Zikode Development Trust 
    233. ZJ Africa Learn 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.