SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Analyse people related risks in an organisation in order to control the risk

SAQA US ID	UNIT STANDARD TITLE
14999	Analyse people related risks in an organisation in order to control the risk
ORIGINATOR
SGB Financial Services
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 03 - Business, Commerce and Management Studies			Finance, Economics and Accounting
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 4	NQF Level 04	3
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Registered"		2003-10-08	2006-10-08	SAQA 0150/03
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2007-10-08		2010-10-08

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard is replaced by:

US ID	Unit Standard Title	Pre-2009 NQF Level	NQF Level	Credits	Replacement Status
242675	Analyse people related risks in an organisation in order to control the risk	Level 4	NQF Level 04	3

PURPOSE OF THE UNIT STANDARD

This Unit Standard is intended for learners who manage asset risk in insurance and other organisations. It will be useful for risk management generalists, learners in human resources, managers of small businesses, insurance surveyors and loss adjusters.

The qualifying learner is capable of:

Evaluating the risks associated with relationships in an organisation.

Suggesting ways of managing work environment related risk.

Explaining the role of communication in managing people related risk.

Analysing the risks in an organisation associated with workplace skills.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

There is open access to this Unit Standard. Learners should be competent in Communication and Mathematical and Financial Literacy at NQF Level 3.

UNIT STANDARD RANGE

The typical scope of this Unit Standard is

Interpersonal relationships include staff to staff, staff to managers, managers, to managers, managers to staff, staff/managers to clients and clients to staff/managers.

Relationship risks include, but are not limited to fraud, arson, productivity, commitment, malicious damage to property, espionage, intimidation, compliance, image, negligence, high performance.

Measures to control work environment related risks include, but are not limited to staff selection, policy and practice, ergo dynamics, environmental management, management, fair labour practice and performance standards.

Consequences of inadequate communication include, but are not limited to misinformation, lack of transparency, irregular or inopportune information, inaccurate information.

The consequences of misinformation include, but are not limited to mistrust, poor service, damage to reputation of the organisation, bad press.

Communication risk includes Internet, intranet, email, grapevine, formal newsletters and circulars, meetings, staff surveys.

Control of skills related risk includes, but is not limited to training, staff selection, disciplinary action, and mentoring.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Evaluate the risks in an organisation associated with people.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Risks associated with interpersonal relationships in an organisation are investigated for a specific organisation and an indication is given of the upside and down side risks in work relationships.

ASSESSMENT CRITERION 2

2. The relationship risks are evaluated and an indication is given of the of the positive and negative consequences for the organisation.

ASSESSMENT CRITERION 3

3. The impact of corporate culture on people in an organisation is analysed using three case studies.

ASSESSMENT CRITERION 4

4. Motivational techniques for enhancing relationships in a workplace are suggested for three different scenarios.

SPECIFIC OUTCOME 2

Suggest ways of managing work environment related risk.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Risks in the work environment are identified with reference to human resource policies, corporate culture, systems and control, resource allocation, work environment and ergo dynamics.

ASSESSMENT CRITERION 2

2. The risks are evaluated in terms of their potential impact on productivity, motivation, issues of compliance, customer relationships and achievement of the organisation's goals.

ASSESSMENT CRITERION 3

3. Suggestions to control work related risk are proposed for a specific organisation.

SPECIFIC OUTCOME 3

Explain the role of communication in managing people related risk.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. The consequences of inadequate communication are explained with examples.

ASSESSMENT CRITERION 2

2. The impact of clear, regular communication is explained and an indication is given of the potential impact on the workforce.

ASSESSMENT CRITERION 3

3. Formal and informal methods of internal communication in an organisation are investigated and an indication is given of the risks associated with each.

ASSESSMENT CRITERION 4

4. A proposal is made to control communication risk in an organisation.

SPECIFIC OUTCOME 4

Analyse the risks in an organisation associated with workplace skills.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. The risks in a business unit are identified in terms of the competence requirements of a specific organisation.

ASSESSMENT CRITERION 2

2. Competency related risks are evaluated in terms of their potential impact on the business in the short, medium and long term.

ASSESSMENT CRITERION 3

3. A plan is proposed to control the risk in a business unit.

ASSESSMENT CRITERION 4

4. The consequences of not providing training are explained with reference to aspects of financial risk, compliance, quality management, reputation, international competitiveness, safety and sustainability.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.

Assessors must be registered as an Assessor with the INSQA or with an ETQA that has a Memorandum of Understanding with the INSQA

Moderators must be registered as assessors with INSQA, or with an ETQA that has a Memorandum of Agreement with INSQA.

Training providers must be accredited by the relevant ETQA.

Moderation should include both internal and external moderation where applicable.

UNIT STANDARD DEVELOPMENTAL OUTCOME

N/A

UNIT STANDARD LINKAGES

N/A

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Learners are capable of identifying and solving problems in which responses show that responsible decisions using critical and creative thinking have been made in identifying people related risks in an organisation and suggesting ways to manage the risk.

UNIT STANDARD CCFO ORGANISING

Learners are capable of collecting, organising and critically evaluating information in identifying and evaluating people risks in an organisation.

UNIT STANDARD CCFO COMMUNICATING

Learners are capable of communicating effectively in explaining the role of communication in managing people related risk and proposing control measures.

UNIT STANDARD ASSESSOR CRITERIA

N/A

UNIT STANDARD NOTES

This unit standard has been replaced by unit standard 242675, which is "Analyse people related risks in an organisation in order to control the risk", Level 4, 3 Credits.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	49129	Further Education and Training Certificate (FETC): Management and Administration	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES
Core	24396	National Certificate: Risk Management	Level 4	NQF Level 04	Passed the End Date - Status was "Registered"	2006-10-08	Was INSETA until Last Date for Achievement
Core	60652	Professional Qualification: Management and Administration	Level 4	Level TBA: Pre-2009 was L4	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	48640	National Certificate: Financial Services Management	Level 4	Level TBA: Pre-2009 was L4	Passed the End Date - Status was "Reregistered"	2023-06-30	INSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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