SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply the Batho Pele principles to own work role and context 
SAQA US ID UNIT STANDARD TITLE
242860  Apply the Batho Pele principles to own work role and context 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
113955  Apply the Batho Pele principles to own work role and context  Level 3  NQF Level 03  Complete 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for persons who work in the public sector. Persons credited with this unit standard demonstrate knowledge of the Batho Pele principles and apply them to their own roles in the service of the public.

The qualifying learner is capable of:
  • Explaining how the Batho Pele principles apply to their own work roles.
  • Explaining how the application of Batho Pele principles determines the way in which work is done in the public sector.
  • Identifying and describe successful examples of application of Batho Pele principles in public sector contexts.
  • Explainig why the Batho Pele principles are so important to government and effective service delivery in South Africa and own organisation. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners accessing this Unit standard are competent in Communication at NQF Level 2. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain how the Batho Pele principles apply to own work roles. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Batho Pele principles are explained in the context of the learner's work situation. 

    ASSESSMENT CRITERION 2 
    The purposes of the Batho Pele principles are explained with examples. 

    ASSESSMENT CRITERION 3 
    The implications of the Batho Pele principles are identified for the climate and culture of the work place. 

    ASSESSMENT CRITERION 4 
    An explanation is given of how the Batho Pele principles are reflected in the way the person does their work. 

    SPECIFIC OUTCOME 2 
    Explain how the application of Batho Pele principles determines the way in which work is done. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An explanation is given which demonstrates how the Batho Pele principles should apply to the work of the department in which the individual is employed. 

    ASSESSMENT CRITERION 2 
    The way in which non-application of the Batho Pele principles should be dealt with in the organisation is explained. 

    ASSESSMENT CRITERION 3 
    Organisational consequences of the failure to apply Batho Pele principles in the work of the organisation are understood and explained with examples. 

    ASSESSMENT CRITERION 4 
    Personal consequences of the failure to apply Batho Pele principles in own work situation are understood and explained with examples. 

    SPECIFIC OUTCOME 3 
    Identify and describe successful examples of application of Batho Pele principles in a public sector context. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An example of the successful implementation of Batho Pele principles in a public sector context is identified and an explanation supplied of why it was successful. 

    ASSESSMENT CRITERION 2 
    A description is given of how each principle has been applied to the work of public servants in at least three public sector contexts. 

    ASSESSMENT CRITERION 3 
    Typical key success factors in public sector work performance are identified and explained with examples. 

    ASSESSMENT CRITERION 4 
    Batho Pele principles are mapped to key success factors in public sector work performance and the correlations explained with examples. 

    SPECIFIC OUTCOME 4 
    Explain why the Batho Pele principles are so important to government and effective service delivery in South African and own organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An explanation is given showing the constitutional importance of the Batho Pele principles to democratic practice in South Africa. 

    ASSESSMENT CRITERION 2 
    An indication is given of how Batho Pele principles could be applied to own department. 

    ASSESSMENT CRITERION 3 
    The links between Constitutional Principles of results driven service delivery and Batho Pele are understood and explained. 

    ASSESSMENT CRITERION 4 
    The links between the legislative framework for service delivery and Batho Pele are understood and explained. 

    ASSESSMENT CRITERION 5 
    Batho Pele principles are explained in the public service context. 
    ASSESSMENT CRITERION RANGE 
    Public service context, includes, but is not limited to, government, democracy, transformation, 'customer'/'public' service.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.
  • Assessors must be registered as an Assessor with the relevant ETQA.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Training providers must be accredited by the relevant ETQA.

    Moderation should include both internal and external moderation where applicable. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The learner must demonstrate a working understanding of the statutory, regulatory and other frameworks affecting the provision of public sector services to the extent relevant to applying the Batho Pele principles to own work role and context. These frameworks include, but are not limited to:
  • Batho Pele
  • Public Service Act
  • Public Finance and Management Act
  • Municipal Finance Management Act
  • Constitution
  • Preferential Procurement Act
  • Access to information Act
  • Black Economic Empowerment Act
  • Labour Relations Act
  • Employment Equity Act
  • Basic Conditions of Employment Act
  • Acts specific to the public sector organizational context of the learner

    The learner must demonstrate an understanding of relevant organisational requirement relevant to applying the Batho Pele principles to own work role and context, which requirements include, but are not limited to:
  • Information sources
  • Information flow within the organisation
  • Internal organisation policy, procedure and guidelines
  • Information requirements
  • Information security 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes to applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD CCFO WORKING 
    Learners are able to work effectively with others as a member of a team, group, organization or community in order to applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD CCFO ORGANISING 
    Learners are able to organize and manage themselves and their activities responsibly and effectively in applying the Batho Pele principles to own work role and context to ensure that all customer-related tasks are completed to organisational requirements on time and to standard. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are able to collect, analyse, organise and critically evaluate information relating to the contractual and statutory factors that affect applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are able to communicate effectively using visual, mathematical and / or language skills in the modes of oral and / or written persuasion to provide timely, satisfactory and applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD CCFO SCIENCE 
    Learners are able to use science and technology effectively and critically in applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Learners are able to demonstrate an understanding of the world as a set of interrelated systems by recognizing that problem-solving contexts do not exist in isolation and that both organisational and statutory requirements will have an affect on applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participating as responsible citizens in the life of local, national and global communities by applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 113955, which is "Apply the Batho Pele principles to own work role and context", level 3, 4 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  58578   National Certificate: Local Government Councillor Practices  Level 3  NQF Level 03  Reregistered  2023-06-30  LG SETA 
    Core  58644   National Certificate: Local Government Support Services  Level 3  NQF Level 03  Reregistered  2023-06-30  LG SETA 
    Core  57804   National Certificate: Public Administration  Level 3  NQF Level 03  Reregistered  2023-06-30  PSETA 
    Elective  61689   National Certificate: Community Water, Health and Sanitation Promotion  Level 2  NQF Level 02  Reregistered  2023-06-30  EWSETA 
    Elective  64589   National Certificate: Community Water, Health and Sanitation Monitoring  Level 3  NQF Level 03  Reregistered  2023-06-30  EWSETA 
    Elective  61595   Further Education and Training Certificate: Business Administration Services  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 3L Development 
    2. A4 Consultancy CC 
    3. ABA Sebenzi 
    4. ALL CONNECTIONS TRAINING AND CONSTRUCTION (PTY) LTD 
    5. ALSTOM JOHN THOMPSON (PTY) LTD CAPE TOWN 
    6. Amaqamu Project Management &Consulting 
    7. ARBINET TRAINING & DEVELOPMENT 
    8. ARMS - Audit & Risk Management Solutions 
    9. Asiphokuhle Training and Research Institute 
    10. AUBREY NYIKO BUSINESS ENTERPRISES 
    11. AVAX SA 481 CC. T/A Mandisa Development Services 
    12. Bantubanye Skills 
    13. Bavuse Trading Enterprises cc 
    14. Better Best Skills Development 
    15. Break The Chains Development Services 
    16. Change Strategies Consulting Services CC 
    17. Classic Human Capital Solutions 
    18. CTC College(PTY) LTD. 
    19. Development Bank of Southern Africa (DBSA) 
    20. DialNx Consultants 
    21. DIALOGUE COMMUNICATIONS TRANING CC 
    22. Ditirelo Skills Development Services 
    23. Edutel Public Service Company 
    24. Edutraining Business College 
    25. EECTRICAL CONTRACTORS ASSOCIATION - ECA 
    26. Elective Training Institute Enterprise CC 
    27. ESKOM DISTRIBUTION NORTH WESTERN REGION, BLOEMFONTEIN 
    28. Execuprime Business College (Pty) Ltd 
    29. FAPLA TRAINING 
    30. Free State Training and Development Institute 
    31. Frugatrax Consultants 
    32. GATYANA TRAINING ACADEMY 
    33. Globalwise Training & Consulting (PTY) Ltd. 
    34. Goitsikitso Enterprise Trading 
    35. Growth Management Consulting 
    36. Harvitex cc 
    37. HDPSA GROUP (PTY) LTD 
    38. HS GLOBAL SKILLS BUSINESS SOLUTIONS 
    39. Ikhaya Training and Consulting 
    40. Ilinge Labantu Debt Solution 
    41. IMPILONHLE TRADING & PROJECTS 8 
    42. Inafrica General Trading Pty LTD 
    43. INFRASTRUCTURE CONSULTING ENGINEERS CC 
    44. IQ Skills Academy (PTY) LTD. 
    45. Isipho Equiping (Pty) Ltd 
    46. Jeppe College of Commerce and Computer Studies 
    47. Jobafrik Consulting 
    48. JOSMAP TRAINING INSTIUTE 
    49. KALIDEEN MANAGEMENT SERVICES 
    50. Kamanga Skills Projects 
    51. KAREUBO MANAGEMENT SYSTEMS 
    52. Kgolo Institute 
    53. Khoali Education, Training and development consultants 
    54. KHOSITHI TRAINING 
    55. KMS COLLEGE 
    56. Kuyakhula Development Initiatives 
    57. Lekoko Consulting (PTY) LTD 
    58. Letlotlo La Gae (Pty) Ltd 
    59. Lewerb Holdings (PTY) Ltd 
    60. LO Tantsi Fire Consultants CC. 
    61. Mabuya Amahle Trading 
    62. Maile Consulting 
    63. Makavila Suppliers CC. 
    64. Management College of Southern Africa (MANCOSA) 
    65. Marcado Human Resources Strategies 
    66. Mass Computer Training And Printers 
    67. Matsila Holdings 
    68. Mcebo Technologies 
    69. Mgwezane Training and Events Management CC. 
    70. Miczo's Enterprise 
    71. Mission Point Consulting 
    72. Mortarboard Training Solutions 
    73. Mowils Consultants 
    74. MPUMAMANZI ACADEMY (PTY) LTD 
    75. Mtk Corporation Solutions 
    76. National School of Government (NSG) 
    77. NDITSHE COMMUNITY DEVELOPMENT CONSULTANTS 
    78. Nemalale Eagles Consultancy CC 
    79. Networx for Career Development 
    80. Nhlahle Development Agency 
    81. Nkangala Public FET College - Witbank Campus 
    82. NOKRAM (PTY) LTD 
    83. NS Global Academy 
    84. Outeniqua Leadership Institute 
    85. Pachedu Skills Solutions 
    86. Paseka Business Enterprise 
    87. Pioneer Business Consulting 
    88. Power Rush Trading 170 CC. 
    89. PRAXIS TRAINING AND CONSULTANCY (PTY) LTD 
    90. Pro-Active Public Services College (Pty) Ltd 
    91. Pro-African College (PTY) LTD 
    92. PRODIGY BUSINESS SERVICES (PTY) LTD 
    93. Pudi's Educational Services And Youth Development 
    94. Rally Business Consulting 
    95. RAMAZWI SECURITY SERVICES CC 
    96. Reflections Development Institute 
    97. Regen Institute of Leadership and Management Education 
    98. Regenesys School of Public Management 
    99. SABS NATIONAL ELECTRICAL TESTING FACILITY OLIFANTSFONTEIN 
    100. Saint Colonel Graduate Institute (PTY) Ltd 
    101. SAMDI 
    102. SEDIBENG MANAGEMENT SERVICES 
    103. SIYANQOBA SEMINARS 
    104. SIZA NESU TRAINING AND DEVELOPMENT 
    105. Sizanesu Consulting 
    106. TAG TEC TRAINING 
    107. Talent Emporium Academy (PTY) Ltd 
    108. The Crimson CO CC. 
    109. The Diplomatic Academy 
    110. The People Architects 
    111. Thubelihle Graduate Institute 
    112. Tloumogale Business Development & Consulting 
    113. Tshwane Training Institute (PTY) LTD. 
    114. Tuns Trading and Projects (Pty) Ltd 
    115. Umqondo Consultancy 
    116. Unakho Business Solutions 
    117. University of Fort Hare 
    118. V HERRMANNSEN AND ASSOCIATES CC 
    119. Vhutshilo Health And Training Organisation 
    120. Vision Africa Training Institute 
    121. VUSHENI LEARNING ACADEMY 
    122. WEINVEST INVESTMENT CC 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.