All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: |
Apply public sector policies and procedures to achieve administration objectives |
SAQA US ID | UNIT STANDARD TITLE | |||
242870 | Apply public sector policies and procedures to achieve administration objectives | |||
ORIGINATOR | ||||
SGB Public Administration and Management | ||||
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | ||||
- | ||||
FIELD | SUBFIELD | |||
Field 03 - Business, Commerce and Management Studies | Public Administration | |||
ABET BAND | UNIT STANDARD TYPE | PRE-2009 NQF LEVEL | NQF LEVEL | CREDITS |
Undefined | Regular | Level 3 | NQF Level 03 | 12 |
REGISTRATION STATUS | REGISTRATION START DATE | REGISTRATION END DATE | SAQA DECISION NUMBER | |
Passed the End Date - Status was "Reregistered" |
2018-07-01 | 2023-06-30 | SAQA 06120/18 | |
LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
2026-06-30 | 2029-06-30 |
In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This unit standard replaces: |
US ID | Unit Standard Title | Pre-2009 NQF Level | NQF Level | Credits | Replacement Status |
113967 | Apply public sector policies and procedures to achieve administration objectives | Level 3 | NQF Level 03 | 12 |
PURPOSE OF THE UNIT STANDARD |
This Unit Standard is intended for persons involved with public sector administration who work at the practitioner level.
Persons credited with this Unit Standard are able to provide administration services that meet and exceed the requirements laid down in performance level agreements. The qualifying learner is capable of: |
LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
Persons attempting this Unit Standard should be competent in:
|
UNIT STANDARD RANGE |
N/A |
Specific Outcomes and Assessment Criteria: |
SPECIFIC OUTCOME 1 |
Identify functions of administration. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
The functions of an administrative work unit are identified in terms of services provided. |
ASSESSMENT CRITERION RANGE |
Functions include, but are not limited to, receiving, collating and classifying information, processing and interpreting information, recording and retrieving information, processing and recording numerical, financial and statistical data and providing clerical and customer services. |
ASSESSMENT CRITERION 2 |
The need for security and confidentiality of information to be maintained is identified in terms of organisational policies and procedures. |
ASSESSMENT CRITERION RANGE |
Security policies and procedures include, but are not limited to, access to information, access to office and physical resources, access to electronic sources or stores of information, screening and supervision of visitors, and storage and disposal of information. |
ASSESSMENT CRITERION 3 |
The concept of administrative work is explained with examples. |
ASSESSMENT CRITERION 4 |
The functions of administrative work in a public organisation is compared with and distinguished from that in a commercial organisation. |
SPECIFIC OUTCOME 2 |
Identify and use organisational policies and procedures. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
Organisational policies and procedures for organising work and workload are identified to provide a framework for compliance in own work processes. |
ASSESSMENT CRITERION 2 |
Organisational policies and procedures for organising own work and workload are complied with. |
ASSESSMENT CRITERION RANGE |
Policy and procedures include, but are not limited to, planning and pacing of work, establishment of priorities and completion of work in order of priority, allocation of time for tasks, organisation of own work area, and own management of telephonic and e-mail communication. |
ASSESSMENT CRITERION 3 |
Organisational policies and procedural requirements are met in terms of qualitative and quantitative measures or benchmarks applied to own work and tasks. |
ASSESSMENT CRITERION 4 |
The types and sources of organisational policies are identified and described. |
SPECIFIC OUTCOME 3 |
Identify and use work unit systems to achieve work objectives. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
Internal and external services and systems for processing and achievement of administration objective are identified and used in accordance with organisation policies and procedures. |
ASSESSMENT CRITERION RANGE |
Services and systems include, but are not limited to, standard and specialist services and systems. |
ASSESSMENT CRITERION 2 |
Office equipment is used in accordance with operating instructions and organisational policies and procedures. |
ASSESSMENT CRITERION RANGE |
Offices equipment includes, but is not limited to, copying equipment, communication equipment, administrative equipment electrical equipment, audio-visual equipment. |
ASSESSMENT CRITERION 3 |
Document filing procedures are used in accordance with filing system requirements and organisational policies and procedures. |
ASSESSMENT CRITERION RANGE |
Filing systems include, but are not limited to, paper, electronic, numerical, alphabetical, and alphanumerical. |
ASSESSMENT CRITERION 4 |
Business forms and calculations are completed in accordance with organisational policies and procedures. |
ASSESSMENT CRITERION RANGE |
Forms and calculations include, but are not limited to, customer information, sales and purchase orders, payment records, invoices, statements, receipts, and bank deposits. |
SPECIFIC OUTCOME 4 |
Operate office communication systems. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
Electronic-mail communication procedures are identified and used in accordance with service provider features and organisational policies and procedures. |
ASSESSMENT CRITERION 2 |
Telephone communication techniques are identified and used in accordance with communication system features and organisational policies and procedures. |
ASSESSMENT CRITERION RANGE |
Techniques include, but are not limited to, answering calls, processing telephone enquires, taking messages and transferring calls. |
ASSESSMENT CRITERION 3 |
Facsimile equipment features are identified and used to transmit and receive messages in accordance with operating instructions and organisational policies and procedures. |
ASSESSMENT CRITERION 4 |
Written and oral communications are drafted, delivered and recorded in accordance with nature and type of communication and organisational policies and procedures. |
ASSESSMENT CRITERION RANGE |
Communications include, but are not limited to, memos, letters, electronic mail, reports, receiving, responding to and relaying oral and written messages. |
UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS |
UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE |
The learner must demonstrate a working understanding of the statutory, regulatory and other frameworks affecting the provision of public sector services to the extent relevant to apply public sector policies and procedures to achieve administration objectives. These frameworks include, but are not limited to:
The learner must demonstrate an understanding of relevant organisational requirement relevant to apply public sector policies and procedures to achieve administration objectives, which requirements include, but are not limited to: |
UNIT STANDARD DEVELOPMENTAL OUTCOME |
N/A |
UNIT STANDARD LINKAGES |
N/A |
Critical Cross-field Outcomes (CCFO): |
UNIT STANDARD CCFO IDENTIFYING |
Identify and solve problems using critical and creative thinking processes to interpret customer needs and expectations. |
UNIT STANDARD CCFO WORKING |
Learners are able to work effectively with others as a member of a team, group, organization or community in order to gather all the necessary information required to address customer enquiries effectively. |
UNIT STANDARD CCFO ORGANISING |
Learners are able to organize and manage themselves and their activities responsibly and effectively in order apply public sector policies and procedures to achieve administration objectives. |
UNIT STANDARD CCFO COLLECTING |
Learners are able to collect, analyse, organise and critically evaluate information relating to the contractual and statutory factors that affect the capacity to respond appropriately to apply public sector policies and procedures to achieve administration objectives. |
UNIT STANDARD CCFO COMMUNICATING |
Learners are able to communicate effectively using visual, mathematical and / or language skills in the modes of oral and / or written persuasion to apply public sector policies and procedures to achieve administration objectives. |
UNIT STANDARD CCFO SCIENCE |
Learners are able to use science and technology effectively and critically in applying public sector policies and procedures to achieve administration objectives. |
UNIT STANDARD CCFO DEMONSTRATING |
Learners are able to demonstrate an understanding of the world as a set of interrelated systems by recognizing that problem-solving contexts do not exist in isolation and that both organisational and statutory requirements will have an affect on the application of public sector policies and procedures to achieve administration objectives. |
UNIT STANDARD CCFO CONTRIBUTING |
Participating as responsible citizens in the life of local, national and global communities by applying public sector policies and procedures to achieve administration objectives. |
UNIT STANDARD ASSESSOR CRITERIA |
N/A |
REREGISTRATION HISTORY |
As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. |
UNIT STANDARD NOTES |
This unit standard replaces unit standard 113967, 'Apply public sector policies and procedures to achieve administration objectives', level 3, 12 credits. |
QUALIFICATIONS UTILISING THIS UNIT STANDARD: |
ID | QUALIFICATION TITLE | PRE-2009 NQF LEVEL | NQF LEVEL | STATUS | END DATE | PRIMARY OR DELEGATED QA FUNCTIONARY | |
Core | 57804 | National Certificate: Public Administration | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | PSETA |
Core | 60190 | National Certificate: Water and Wastewater Process Control | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | EWSETA |
PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: |
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
1. | CHILUTSI TRADING ENTERPRISE |
2. | DR HE MAEPA INSTITUTE |
3. | ERGO MAPHELONG INSTITUTE (PTY) LTD |
4. | ERWAT |
5. | GG SQUARED PROJECTS |
6. | HAZYVIEW WATER SKILLS ACADEMY |
7. | K-BONENG CONSULTING SERVICES (PTY) LTD |
8. | Kelvin Power (Pty) Ltd |
9. | NTANDOKAZI HOLDINGS (PTY) LTD |
10. | PIONEER BUSINESS CONSULTING (PTY) LTD |
11. | SEANEGO INTERGRATED NATURAL RESOURCES MANAGEMENT |
12. | TWINMARK STRATEGY AND MANAGEMENT CONSULTANTS |
All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |